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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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When should I contact my PDL's re payment agreements


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what was your outcome with this? I've just received exactly the same email from DE - they are driving me nuts - have offered them a payment plan, abeit very low, and sent them a statement of means, but they just will not leave me alone!

 

I've sent a amended copy of the email you sent in repsonse to theirs and will see what happens!

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I have had ENOUGH of PDE. They keep calling me and I keep telling them NOT to call me because they won't accept my offer, so what is the point of calling me! They send me texts and emails telling ME to call THEM and tbh I have had enough. The last straw is this - received an email from them

 

Dear customer- Payday Express has been trying to contact you without success. We have instructed our agent to call within the next 3 days between the hours of 8am & 7pm. If this is not convenient please call us on 0800 012 6347 to arrange a more suitable time.

 

What a bunch of liars! God only knows how many times I have emailed them and told them on the phone not to call me! Sent them this back:

 

Despite numerous emails requesting communication via writing only, you have continued to harrass me. I suggest you read the paragraphs below that are emboldened. I DO NOT wish your agent to visit me, in fact, you would have to make an appointment with me in order for you to carry this out.

 

My "fair and reasonable" offer still stands. I am willing to pay you £55 per month for my original loan plus one month's interest only initially for a period of 3 months. You can then review it as my mortgage arrears will be paid in full.

 

If you do not think this is fair then I suggest that you sue me. However, I intend to vigorously defend any action.

 

I only wish to communicate via email or letter so please do not telephone me or send me texts.

PARAGRAPHS FROM THE OFT DEBT COLLECTION GUIDANCE

Final Guidance on Unfair Business Practices

July 2003 (updated December 2006)

 

OFT664

 

THE DEBT COLLECTION GUIDANCE

2.5 Putting pressure on debtors or third parties is considered to be oppressive.

 

2.6 Examples of unfair practices are as follows:

a. contacting debtors at unreasonable times and at unreasonable intervals

 

b. pressurising debtors to sell property, to raise funds by further borrowing or to extend their borrowing

 

c. using more than one debt collection business at the same time resulting in repetitive and/or frequent contact by different parties

 

d. not ensuring that an adequate history of the debt is passed on as appropriate resulting in repetitive and/or frequent contact by different parties

 

e. not informing the debtor when their case has been passed on to a different debt collector

 

f. pressurising debtors to pay in full, in unreasonably large instalments, or to increase payments when they are unable to do so

g. making threatening statements or gestures or taking actions which suggest harm to debtors

 

h. ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment

 

i. disclosing or threatening to disclose debt details to third parties unless legally entitled to do so

 

j. acting in a way likely to be publicly embarrassing to the debtor either deliberately or through lack of care, for example, by not putting correspondence in a sealed envelope and putting it through a letterbox, thereby running the risk that it could be read by third parties.

2.12f: Visiting or threatening to visit debtors without prior agreement when the debt is deadlocked or disputed.

 

By 'deadlocked' we mean where a debtor (or debtor’s adviser) agrees there is a debt and has offered a repayment programme which has not been agreed by the creditor or debt collector. We are not saying that any offer must be accepted but we have seen cases where offers are disregarded and a debtor is told that 'we are sending field agents'. Many debtors are unlikely to understand this term and are likely to view the visit as a threat designed to make them offer more money when they can pay no more. Some letters appear to be designed to give this impression.

 

 

At first they kept telling me they wouldn't do a payment plan with me because i don't qualify after a couple of weeks of me repeatedly emailing them i eventually sent them an email saying basically take me to court it was one i copied out of the library on here and they accepted a payment plan for the same amount i originally owed.

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Hi Womble, sorry for the late reply.

 

Re. PDE I had been playing email ping pong with them for months (started in January). They refused to accept my offer and eventually passed my account onto Castlebridge Credit Management who sent me the usual demand threatograms. I sent them a recorded letter with my proposal which they didn't have the decency to answer but kept sending me demands and threats, so I sent them this:

 

With reference to your letter dated xxxxxxxxxxxxx a copy of which I attach, your claim that I have not attempted to resolve the matter is absolute nonsense!

I now enclose a copy of my letter dated xxxxxxxxxxxxxxx with an additional note at the top showing the recorded delivery number. I also attach a Proof of Delivery statement from Royal Mail, clearly showing that my letter was delivered to your office on xxxxxxxxxxxx.

Therefore, pursuant to s.77(1) of the Consumer Credit Act 1974, I am now requesting a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 Consumer Protection From Unfair Trading (CPUTR).

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

I also withdraw my consent (under s.10 of the DPA) for you to process my personal data with respect to my personal or work telephone numbers registered with you or stored on your systems/records.

The processing and use of these numbers is causing significant distress.

Advice from The Consumer Credit Counselling Service and the Information Commissioner indicates that your retention of contact details in the form of a correspondence address is sufficient to fulfil contractual obligations.

This request supersedes any contractual provision that you may claim exists, and any attempt to claim otherwise will not be accepted or tolerated.

Under the DPA you have 21 days to respond to this request, and 28 days to cease processing and/or remove the data from your systems. Future use of my telephone number will be recorded and will indicate a breach of my request under the DPA. This will result in a complaint being raised with the Information Commissioner.

You will be deemed to have been served notice of my request and I will deem it served by xxxxxxxxxx. I am advising you that any calls received after this date will be recorded with the intention of them being used as evidence.

I trust this now clarifies my position.

They totally ignored this and the debt was then sent onto another debt collector, Fredriksons who were, surprisingly, ok! They accepted my proposal and I made my first payment last month via their secure payment facilities on their website. I am only paying them the original loan plus one month's interest - they haven't added any other charges. Bl**dy silly though - it's taken me 7 months to try and set up a payment plan!!

Womble - first of all - demand that they take your telephone numbers off their database or you will report them. Letter templates are in the library. If they won't accept your proposal, then jsut keep sending the same email to them with the same offer. They will soon either give up or send onto a DCA, in which case you can make your offer to them. REFUSE to pay any charges - original loan plus one month's interest ONLY. Good Luck, keep in touch xxx

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Hi Zoe

 

When is your payment due? Is it possible for you to set up a new basic bank account? Definitely cancel your card but they have been known to succeed in taking money regardless!

 

Also, email quick quid with a payment plan - have a look in the library (on the bar at the top of the screen) there are some good letter templates there to help you deal with creditors. If you can't find the letters just shout.

 

Q.Q. would only agree to a 3 mth plan with me which I couldn't do and eventually passed it onto Mackenzie Hall and then to JBDR who, after a few choice letters and a complaint or two agreed to a payment plan which I could afford.

 

Remember though - Only agree to pay the original loan plus 1 month's interest. Refuse to pay any charges x

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  • 4 weeks later...

I tried going down the police and fraud dept(bank) road and both said no fraud and refused action as I have given them my details and have an agreement with them. This was despite 247 taking money a day before the due date(all be it by 4 mins) . Got nowhere trying it, would love to hear if anyone has succeeded and how.

Have also just had the mucky hall passover call.

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24/7.... although I couldn't afford to repay them and at the time, I'm glad they did actually take the money when it was due as now I owe them nothing! But they must love old Coffee as I keep getting the "we have missed you" emails! Really, well miss me some more as I ain't coming back! Anyhoos, back on track, maybe try one more time with the Police and the Bank/direct debit guarantee armed with the information posted above by Martin. Also report them if nothing else, they will get fined up to a big fat £50k for the breach!

 

As for QQ, I've had the passover as well to Muck Hall.... lots of letters, lots of phone calls but I just ignore them. I currently have bigger fish to fry and quite frankly even the minimum £1 won't be on offer to them until I can afford it! They can huff and puff and throw their toys out of the pram all they want... Talk to the hand!

 

Best,

 

Coffee:angel:

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I tried going down the police and fraud dept(bank) road and both said no fraud and refused action as I have given them my details and have an agreement with them. This was despite 247 taking money a day before the due date(all be it by 4 mins) . Got nowhere trying it, would love to hear if anyone has succeeded and how.

Have also just had the mucky hall passover call.

 

you really need to pursue the chargeback option

 

DO NOT GIVE

till the bank refund you.

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Who are they acting for - or have they bought the debt?

 

And who are the DCA - or are you trying to protect them?

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  • 1 month later...

Hi guys

 

I wonder could someone give me a bit of advice.

 

I have been paying Fredricksons for a payday express payday loan since august last year.

 

Stupidly I didn't pay them in December (Christmas!).

 

Went to pay them this morning and was going to give them December's payment as well but unfortunately my account has been recalled by the client and they wouldn't take a payment.

 

I did receive a letter from Bryan Carter solicitors about a week ago and ignored it (I know, I know!).

Not sure what to do now,

should I ring them or write and explain?

Any advice much appreciated x

Edited by dx100uk
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Freds announced the other day that they were not dealing with payday loan debts anymore which is probably why they have handed it back to Payday Express.

 

Do you have an existing thread for this debt or is this it?

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 3 months later...

Hi there helpwith7 - have they handed yours over to a dca yet? They handed mine to Fredricksons who set up a payment plan for me, I made four payments and then I received a letter from their solicitors to say that they are no longer dealing with my account and have handed it back to the client - PDE. I haven't heard a dicky bird since February. Are you dealing directly with Payday Express? x

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  • 8 months later...
Update guys - just to let you know I received an email from Q.Q. They have sold my debt to McKenzie Hall. Just waiting for them to get in touch. This should be fun! Will keep you updated. Many thanks for all your help and advice recently, don't know where I'd be without me Caggers!:madgrin:

 

Glo x

 

dont panic its only mucky hall a co thats the last your hear about that they only chase statutory barred debts i doubt they will take you to court they have been chasing after me for years and still got nothing dont contact these people they will try to make you admit to the debt

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