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    • sorry I have been confused by Statute Barred meaning. I thought with Statute Barred the debt cannot be chased 6 years after you have stopped paying.  Originally I set up a payment arrangement with all the companies around 2008 when things went horribly wrong. At that time the payment arrangement was with the original creditors.  I still have one of the original creditors who I pay each month (Cap1). I thought that if you make a payment arrangement you have to stick to that situation throughout. Also, MDR (Moorcroft) have been taking a monthly payment on behalf of M & S Bank for about 5 years. When I sent MDR a CCA request I got a copy of the original agreement sent to me directly by M & S Bank about 5 weeks after my CCA request. Sorry for my ignorance but would you suggest I stop paying all including Cap1 who are the original creditor? TIA
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    • Dear all, I am hoping for some advice/guidance on this matter. I received a LoC dated 12/04/24 and replied to this on the 2/05/24 disputing claim with the following reasons: 1: [Inadequate Affordability Assessment]: I contend that your institution failed to conduct a thorough assessment of my financial circumstances prior to approving the loan. As a result, the loan amount and repayment terms were not suitable for my income and financial situation. 2: [Unsustainable Repayments]: The repayment schedule imposed by the loan agreement placed an undue burden on my finances, making it impossible for me to meet my other financial obligations without experiencing significant hardship. 3: [Lack of Transparency]: Your institution did not adequately disclose the risks associated with the loan, including any potential increases in interest rates or fees over the loan term. I also added the following: Under the Consumer Credit Act 1974 and the Financial Conduct Authority (FCA) regulations, lenders have a legal obligation to conduct thorough affordability assessments and ensure that loan agreements are suitable for borrowers' circumstances. I hereby request that your institution: 1: Conduct a full investigation into my claim of irresponsible lending. 2: Provide me with copies of all documentation related to the loan application and approval process, including affordability assessments, credit checks, and correspondence. 3: Cease all collection activities related to the loan until this matter is resolved. Yesterday i received the attached reply via email and it included: 1: The Original Loan agreement 2: An account statement 3: A copy of a default notice letter. The email included a link for a direct debit set up page where you enter their reference and your bank account details (looks like a standard D/D set up page) but there is nothing to indicate the amount of the D/D that I might be agreeing to. I also think two days response time is not long enough to appropriately reply. Any thoughts appreciated   Email-compressed.pdf
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How Much Have You Had Accepted as a Full and Final Settlement


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Quite a few people are looking at this option to clear their debts, but what is a reasonable amount to offer?

 

If you've cleared a debt in this way, how much was accepted (per centage is fine if you don't want to give numbers) and by which creditor or DCA?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Something I have been toying around with but waiting for the right moment is an offer to the DCA to give them a 100% profit on a debt they purchased, we all know they pay peanuts for the debt so something along the lines of...

 

I would be happy for your company to receive fair reward for your work and as such am prepared to ensure you receive 100% profit on the amount you have paid for this debt. Subject to suitable evidence being provided of the amount paid for this debt I am prepared to raise funds to cover your actual cost plus the same amount again in full and final settlement of this debt. Suitable evidence would be a copy of the sales document non-redacted of course or a signed statement from a company director would suffice.

[Add in the usual pleasantries :-) and the full and final statements]

 

I doubt very very much if any will take such an offer but I think if I find myself in front of a judge it cant but help my case tbh.

 

S.

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Apex - accepted 10% (on account purchased from MBNA)

 

Equidebt - accepted 20% (on account purchased from MBNA)

 

Have recently been offered 30% F&F by LTSB

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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Thanks Landy. Just the kind of info I was looking for.:-D

 

How were these agreed? Did you make the first approach or them? Did you have to haggle?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Caro,

 

Glad to be of help!

 

Having confirmed via SAR comms log that both accounts had definitely been sold I approached both in writing with an offer of 10%. Apex agreed straight away - I just had to satisfy myself that they were going to abide by my conditions..........being released from all liability, remaining balance not to be sold on etc. Equidebt haggled and eventually agreed to accept 20%. Both agreed to update credit reference agency files to 'satisfied' with a zero balance and said I was released from all future liability, which I was happy with. Third party cheques were sent.

 

At the moment I'm negotiating in writing with LTSB (who approached me with a 30% settlement offer) who are only prepared to mark files as 'partially satisfied', which may be the best I can get with them unfortunately. I did hear of someone else who paid a 20% F&F to Lloyds but only as 'partially satisfied' so this may be as good as it gets............

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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it is almost impossible to give a guideline since the type of debt and the individual circumstances of the case viz paperwork and failures to comply will all impact

 

the golden rule therefore can only be ALWAYS start LOW ( you can up and offer- you will never get away with reducing one)

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The Directors Office (Creditors) have told me a couple of accounts have been sold, but they are still with CSL and RMA, they haven't been sold, I'm considering offering a low amount to settle. One account has got charges/credit card cheques/ unenforceable. The other has credit card cheques/unenforceable.

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When you offer a Full and Final to a DCA would it be worth putting in your letter the history of the account .eg. that it has been pushed around three or four DCAs to show that none of them could collect and maybe force thier arm to accept your offer rather than resell it and get nothing. thanks maxedout.

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Thanks for the reply Landy. That's brilliant and well done.8-)

 

I believe you sold your house didn't you Tingy? So what happened with the charging order?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks for the reply Landy. That's brilliant and well done.8-)

 

I believe you sold your house didn't you Tingy? So what happened with the charging order?

 

I sold my house to repay Kensington Mortgages who had the first charge on our house. In order to be able to do this we had to negotiate a repayment plan with the finance company for them to remove their charging order. We did this successfully and managed to stick to the required repayments for about a year. After that we just could not afford to pay them, so I wrote and asked them to write off the remaining debt - they did. It was made very clear to them that realistically there was no way they were ever going to get their money due to an illness I have which means I can never work again, and I did grovel a bit, but it paid off!

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Well if it paid off I guess it was worth a bit of grovelling. You got what you needed out of it.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I am playing devil's advocate here, but my question to you would be if you know the agreement is unenforceable, why would you offer any payment on it at all?

 

because even if it is ruled legally unenforceable - it is still a debt- you do not want a court to think that once you got that ruling you would have no intention of trying to settle it

 

the way around the problem would be to tell the OC/DCA that when they confirm that they accept that the debt is legally unenforceable- you will then seek to come to a mutual resolution of the problem

 

that way- if shown to a court it does you no harm

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OK. Devil's advocate hat taken off.

 

I have no idea how far you've pursued this debt and whether or not you've established it is unenforceable. If you have established this you could try offering a settlement if that's what you want to do, though if it's unenforceable I'd let them whistle for their money. How much to offer is a difficult one. As they can't enforce it anything is better than nothing, but if the original debt is for say £1000, where do you start? If they paid 5p in the pound for the debt, then they have bought it for £50, 10p in the pound £100 etc...

 

I would start with trying to guesstimate how much they would have paid for the debt and offer that as a starting point and see what they say.

 

I did read somewhere on here recently (I think in dickys alternative to debt management) that most debts are actually sold on a sale or return basis, so if DCA 1 can't collect they pass it back to the bank and get their money back, the bank then resells it to DCA 2 and so on.... Don't know whether that's right or not, but it would mean you had to make the offer a bit more worth their while if they can just hand it back and get their money refunded.

 

Hope this has given food for thought - a very interesting and tricky question!

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Does any one think it would be worth while putting in a full and final letter to a DCA that if the agreement was at all enforcable they would not be dealing with the account.So it would be in they interest accepting your offer rather than sell it on and get zero.thanks maxedout.

 

It depends what you call enforceable. If you're looking at the CCA and all its intricacies then maybe it wouldn't be enforceable, but if you look at case law and the way the courts are ruling, how sure are you that it wouldn't be enforceable if put before a judge?

 

I'd be more inclined to say you want to resolve this, but your circumstances mean that you aren't in a position to settle this in full, but you can make an offer of £xxx. Assuming you have other debts, send them a list of what you owe, as well as your income and expenditure to demonstrate that you're doing what you can.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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It depends what you call enforceable. If you're looking at the CCA and all its intricacies then maybe it wouldn't be enforceable, but if you look at case law and the way the courts are ruling, how sure are you that it wouldn't be enforceable if put before a judge?

 

I'd be more inclined to say you want to resolve this, but your circumstances mean that you aren't in a position to settle this in full, but you can make an offer of £xxx. Assuming you have other debts, send them a list of what you owe, as well as your income and expenditure to demonstrate that you're doing what you can.

 

 

Caro - I could hug you every time I read one of your posts! So sensible - send in IE sheet. Not a popular view on this site, but one I've argued ever since the day I joined.

 

Brilliant advice!

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