tech guys are trying to say laptop screen was cracked on their delivery BUT THEY ARE LYING

[dx100uk]

yea that story tallies with what was said elsewhere

they did relocate of recent.

 

dx

[labrat]

yes they have relocated, unfortunatly it has ment delays

 

the good news is that the quality control department has increased greatly in size...

 

its not currently upto full strength but when it is every laptop will be given full memory checks, hdd checks, stress run to test for overheating and then the ussual function test

[shazawm]

yes they have relocated, unfortunatly it has ment delays

 

the good news is that the quality control department has increased greatly in size...

 

its not currently upto full strength but when it is every laptop will be given full memory checks, hdd checks, stress run to test for overheating and then the ussual function test

 

 

yes labrat i was told that ,

that is why im wondering if the laptop was damaged during relocation

as i said courior is coming weds we will find out exactly what was ticked off on her machine

[labrat]

as a little experiment i arranged to get my laptop picked up from home today.

 

i can confirm they no longer used the paper forms but used a hand held computer for me to sign.

 

however the person collecting never looked at the machine just asked "is the screen cracked" and "is the laptop scratched"

 

seems to me that needs sorting otherwise unscrupulus people will say no to screen cracked and will claim damage in transit...

 

(im not talking about you shazawm just in general)

[dx100uk]

why not?

 

dx

[shazawm]

as a little experiment i arranged to get my laptop picked up from home today.

 

i can confirm they no longer used the paper forms but used a hand held computer for me to sign.

 

however the person collecting never looked at the machine just asked "is the screen cracked" and "is the laptop scratched"

 

seems to me that needs sorting otherwise unscrupulus people will say no to screen cracked and will claim damage in transit...

 

(im not talking about you shazawm just in general)

 

 

hia yes the lady didnt look at ours, i have been on fone again to dpd and they are not claiming liability because my husband told her screen was faulty so she must have ticked the cracked screen

i have had a right argument with husband for not checking ,just sighning the stupid thing

cheers sharon

[chris-t-2k7]

Hello Again,

 

I've checked up on your job number, it appears the screen was never replaced and must of been damaged in transit on the way there, rather then way back.

 

As when it was received at the work shop, they've completed the job as screen cracked.

 

Appears to be store medics now and your having it re-uplifted.

 

Chris

T.G

[shazawm]

why not?

 

dx

 

 

naughty dx 8)

then innocent people like myself and many others whos machines are damaged along the way cant prove anything ,the stupid couriers should be trained to look at these faults any one can see if there is scratches or cracked screens hopefully we will have the same courior on weds she can look out if it is her (not a threat ) lol

[shazawm]

Hello Again,

 

I've checked up on your job number, it appears the screen was never replaced and must of been damaged in transit on the way there, rather then way back.

 

As when it was received at the work shop, they've completed the job as screen cracked.

 

T.G

 

hi

i know you are doing your job but WHY have i got an engineers report here stating WE HAVE REPAIRED YOUR MACHINE AND HAVE HAD QUALITY CONTROLL CHECKS everything is working fine????????????? why did your tech guy say IT HAD BEEN FIXED they were fixing it as i was speaking to them ????

im getting annoyed again sorry i know its not your fault ,but anyone can change a report on a computer.

and if the issue is not resolved i WILL be taking this matter further

(Appears to be store medics now and your having it re-uplifted.) what does this mean

Edited May 17, 2010 by shazawm

[chris-t-2k7]

hi

i know you are doing your job but WHY have i got an engineers report here stating WE HAVE REPAIRED YOUR MACHINE AND HAVE HAD QUALITY CONTROLL CHECKS everything is working fine????????????? why did your tech guy say IT HAD BEEN FIXED they were fixing it as i was speaking to them ????

im getting annoyed again sorry i know its not your fault ,but anyone can change a report on a computer.

and if the issue is not resolved i WILL be taking this matter further

(Appears to be store medics now and your having it re-uplifted.) what does this mean

 

Hello,

I'm writing only want i read on the internal repair form. It may of been human error, the quality control sheets are now done by hand, so it could of just been a mistake, but the report does state that it arrived cracked. No parts were ever on order.

 

The store medics are the customer service team, they've arranged a collection for your laptop to be picked up and inspected.

 

Chris

T.G

[shazawm]

Hello,

I'm writing only want i read on the internal repair form. It may of been human error, the quality control sheets are now done by hand, so it could of just been a mistake, but the report does state that it arrived cracked. No parts were ever on order.

 

The store medics are the customer service team, they've arranged a collection for your laptop to be picked up and inspected.

 

Chris

T.G

 

hia chris ,i understand what you are saying but mistake or no mistake i have the quality control sheet here in black and white stating it was repaired

all the phone calls i had with your tech guys saying the lcd? had arrived from packard bell and that it had been repaired

there are too many lies going on to cover their backs im not having a go at you as you are trying to help me ,put yourself in my shoes [not that they would fit ] you would do the same thing liars always get caught out hun [not you]

now to the report:

my husband told the dpd lady that the screen was faulty now if she took that as cracked thats not our fault also there is not 1 scratch on that laptop speak soon sharon

[chris-t-2k7]

hia chris ,i understand what you are saying but mistake or no mistake i have the quality control sheet here in black and white stating it was repaired

all the phone calls i had with your tech guys saying the lcd? had arrived from packard bell and that it had been repaired

there are too many lies going on to cover their backs im not having a go at you as you are trying to help me ,put yourself in my shoes [not that they would fit ] you would do the same thing liars always get caught out hun [not you]

now to the report:

my husband told the dpd lady that the screen was faulty now if she took that as cracked thats not our fault also there is not 1 scratch on that laptop speak soon sharon

 

In the same respect, the call centre who give you updates, aren't the tech guys, it may of been that they had ordered a lcd in preparation but it was cancelled. The call centre, rarely ring the workshop.

 

Going through your notes on the system it looks like its getting repaired anyway.

 

Like i say, to me it looks like the sheets been filled in incorrectly.

 

Chris

T.G

[shazawm]

In the same respect, the call centre who give you updates, aren't the tech guys, it may of been that they had ordered a lcd in preparation but it was cancelled. The call centre, rarely ring the workshop.

 

Going through your notes on the system it looks like its getting repaired anyway.

 

Like i say, to me it looks like the sheets been filled in incorrectly.

 

Chris

T.G

 

hi chris,

i beg to differ, just hope we have a better outcome with the second laptop i am sending to you on weds this week

i will get dpd to look at the laptop before they put it in their pink box lol

but im going to leave on a high note and hopefully the matter will be resolved i thank you for all your help and support i will let you know what happens as soon as i know

once again thank you :grin: sharon

[labrat]

hia yes the lady didnt look at ours, i have been on fone again to dpd and they are not claiming liability because my husband told her screen was faulty so she must have ticked the cracked screen

i have had a right argument with husband for not checking ,just sighning the stupid thing

cheers sharon

 

 

dont have an arguement with the husband the signing bit didnt state what was ticked i borrowed the chaps machine to check

 

sorry chris was a little experiment on my own time

[shazawm]

dont have an arguement with the husband the signing bit didnt state what was ticked i borrowed the chaps machine to check

 

sorry chris was a little experiment on my own time

 

 

hia hun

thanks for the concern i was just agitated what i read, about

the machine

iv said my goodbyes to chris and thanked him for looking deep

into it for me .

so we will have to wait and see now i will let you all know when i

hear what they are going to do thanks to you all and take care

sharon:wink: xx

[shazawm]

hi all

GOOD NEWS!!!! tech guys phoned today ,laptop is being picked up thurs then we have to wait a couple of days, and he someone from shefield will phone us to arrange to go to currys to get a replacement

 

im not counting my chickens just yet i will wait untill they confirm with me to go to currys

will keep you posted

regards sharon x

[shazawm]

me again ,you never guess what

dpd were suposed to collect the cracked screen laptop yesterday (but they didnt) anyways they came today with a drop off and a uplift ,

i just got home from work and guess what

the laptop they delivered here today is the 1 tech guys were claiming was mine. but is definitaly not mine lol ,i would never have sent it in to the tech guys under warrenty

the lid is literally bent scratches, worn paint ,and the screen is like a spiders web.now i understand wht tech guys refused to repair it .

my laptop is still here lol

got on fone to tech guys ,they havent a clue whos laptop it is

but ours is still getting replaced next thursday now ,this will be 6 weeks ,

a BIG mistake tech guys end caused me all this grief .i told them it was an error and it culdnt be mine

never mind see what happens next week now

regards sharon

upon

[shazawm]

Hello Again,

 

I've checked up on your job number, it appears the screen was never replaced and must of been damaged in transit on the way there, rather then way back.

 

As when it was received at the work shop, they've completed the job as screen cracked.

 

Appears to be store medics now and your having it re-uplifted.

 

Chris

T.G

 

 

hi chris ,

the laptop all this hasstle is over ISNT even ours there has been one HELL of a cok up which cost me 1 day off work due to the stress of it all .can you look into it for me please hubs has been on the phone but wasnt sure whats what your guys dont know where this laptops come from

[Conniff]

Take some pics and notes shaz so that if something like this happens again, you will be able to send them copies and say this is what happend the last time.

[shazawm]

Take some pics and notes shaz so that if something like this happens again, you will be able to send them copies and say this is what happend the last time.

 

hia hun

thanks Conniff,

i have sent 2 photos with the 2nd laptop today if it happens again ill scream

regards sharon x

[chris-t-2k7]

hi chris ,

the laptop all this hasstle is over ISNT even ours there has been one HELL of a cok up which cost me 1 day off work due to the stress of it all .can you look into it for me please hubs has been on the phone but wasnt sure whats what your guys dont know where this laptops come from

 

This seems to of taken a new turn,

 

So how many laptops are now at repair? 2? and you have someone elses aswell?

 

pm job numbers if needs be.

 

Chris

T.G

[shazawm]

This seems to of taken a new turn,

 

So how many laptops are now at repair? 2? and you have someone elses aswell?

 

pm job numbers if needs be.

 

Chris

T.G

 

hia chris

your not gonna like me very much

MY laptop has broken now im gutted

we have no laptops now 3 laptops broken within a space of 5 weeks this cant be happening to me !!!!

mine ,the h.d has stopped working no light or nothing

think im gonna take it to currys after work tomorrow

i have only had this one around 2 months

what is it with currys laptops?

let you know how i get on

regards sharon x

Edited May 23, 2010 by shazawm

[geoffthechef]

sounds like thermal stress,,,;lots of screens are breaking due to this,,,