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About chris-t-2k7

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  1. Hello, Have you been into your local currys store? They should be able to organise an exchange. As a company we have 28 days to fix your product if we can't we can offer you an exchange. It seems this has went on far to long. Since the 1st repair was within the 1st year and has been the same fault since the exchange shouldn't be an issue. Chris The Tech Guys
  2. Hi, At the moment there is a huge delay on laptops getting dispatched due to previous weather conditions and now a back log at the work shop and hubs. I know this will not help your situation but will give you a clearer answer to why its taking longer then usual, but its currently out of our control. I can check if your job is completed if you wish though. Chris Tech Guys
  3. Hi Cosmetic damage isn't covered, if it doesn't effect the working of the product. Chris TG
  4. Hi, Sorry for the late reply. Have you tried getting someone to call the medics in store and getting them to sort it. They can push issues through, when speaking to customer service, they're normally just emailing someone else, where the medics will deal with it hands on. May resolve this issue quicker. By time letters are wrote, i think you'll have vouchers or the laptop back. Chris TG
  5. Hello, Hopefully i can help or point you in the right direction. PC Perforamnce, Whatever Happens or Coverplan all cover you for unlimited repairs and will repair your product as many times as need to keep it running until it becomes uneconomical to do so. Where this doesn't apply is if the fault is recurring, if the same fault happens again within 7 days of getting it back, its classed as the same fault, you would book it again and your 42 day rule would start from when you original booked it. For example. If you booked it on November 1st, got it back on November 4th, then
  6. Just to clarify at the moment is the mac with Apple at there repair centre? Chris TG
  7. Customer service will guarantee you a response. Chris
  8. Hello, Although its a one year warranty, if the repair was carried out on the 12 month for example the warranty on that particular part (example touchpad) would be extended for 3 months. May be worth writing to customer services as they may be able to sort this out for you, if this is the case. I can provide the address if you need it. Chris TG
  9. If the first original repair hasn't went over 42 days then the guys on the phone will be right in what they're saying Chris TG
  10. Hello humandynamics Just to get a better understanding of the problem your facing, How old is the laptop? When was your first repair? and when did it go faulty again? I may be able to guide you further with the response to those questions. Chris Tech Guys
  11. Coverplan will do as it says in the policy "unlimited repairs" unless its beyond economical repair. If its had 3 repairs in the space of such a short time, book it for repair, then wait a few days then call them back up and ask for a write off. Thats the way its usually done, if you book it for a write off it simply be fixed and sent back. So book it again, then call in a few days once its at the work shop and put your write off request in. Chris Tech Guys
  12. Hello, Is it under 1st yea gurentee or Coverplan? Whatever the answer your entitled to a replacment if the fault isn't down as misuse. 1st Year, the store will swap it over for no voucher needed. If out of 1st year, coverplan should / will issue you a voucher for a repalcment. Not sure why Apples not covering it if 1st years, it would still come with 1 year warrenty. Let me know Chris Tech Guys
  13. Great news, i know the team in Sunderland great bunch, glad everything got sorted out. Chris Tech Guys
  14. Hello, Sorry to hear about the issues your having. Just to clarify did you send it from the store or the home address? (With Premier club, you must state you want a loan laptop, and it MUST be getting collected and returned to your home address) I know its under whatever happens premier club, but if there's no accidental damage to it and just a manufacturing fault, the store could of really sorted this out for, shame they haven't. If you send me over your job number in a private message, i'll look into it and escalate it, if needs be. Chris Tech Guys
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