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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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Advent Computer Training (Barclays Partner Finance)Info and discussion thread


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Would anyone of you guys suggest I should stop paying them?

 

Unless you're going to get up on your soap box and declare you're above the law I would suggest you ignore what the reprobates on this site are saying and do what you feel is right (else risk being hounded out for being a 'dodgy poster' for not toeing the 'I'm not paying a penny' line).

 

Having the integrity to do the right thing when others (ie BPF) are not will be to your benefit. Could go some way to explaining why I have a refund and no one else has.

 

Good luck

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Unless you're going to get up on your soap box and declare you're above the law I would suggest you ignore what the reprobates on this site are saying and do what you feel is right (else risk being hounded out for being a 'dodgy poster' for not toeing the 'I'm not paying a penny' line).

 

Having the integrity to do the right thing when others (ie BPF) are not will be to your benefit. Could go some way to explaining why I have a refund and no one else has.

 

Good luck

 

Bull ****!!

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Unless you're going to get up on your soap box and declare you're above the law I would suggest you ignore what the reprobates on this site are saying and do what you feel is right (else risk being hounded out for being a 'dodgy poster' for not toeing the 'I'm not paying a penny' line).

 

Having the integrity to do the right thing when others (ie BPF) are not will be to your benefit. Could go some way to explaining why I have a refund and no one else has.

 

Good luck

 

Reprobates? That's a tad harsh is it not? Why don't you GTF mate.

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Unless you're going to get up on your soap box and declare you're above the law I would suggest you ignore what the reprobates on this site are saying and do what you feel is right (else risk being hounded out for being a 'dodgy poster' for not toeing the 'I'm not paying a penny' line).

 

Having the integrity to do the right thing when others (ie BPF) are not will be to your benefit. Could go some way to explaining why I have a refund and no one else has.

 

Good luck

 

Interesting how the use of the word 'dodgy' brings feedme crawling out from under his stone. Some of us have long memories. This character talked a lot of nonsense before. Read the comments again feedme. No-one is encouraging the guy not to pay. We're just saying ' everyone has to make their own decision'. Congratulations on your refund by the way!!

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Interesting how the use of the word 'dodgy' brings feedme crawling out from under his stone. Some of us have long memories. This character talked a lot of nonsense before. Read the comments again feedme. No-one is encouraging the guy not to pay. We're just saying ' everyone has to make their own decision'. Congratulations on your refund by the way!!

 

I dont believe he had a refund.. he would have been on this site to tell "how" he got it.. at least that is what many of us would have done.

 

I tried really hard to be reasonable with BPF.. for many months.. even when they issued us with the letter telling us about computeach.. I still tried to communicate with BPF.. each time I had a refusel and told I must pay.. even refused to allow me to talk with their customer services manager.. could only talk to the reps who answer the phones and they.. know nothing.. see nothing.. hear nothing.. and they work there aparently?? just tell you that you must pay.

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Unless you're going to get up on your soap box and declare you're above the law I would suggest you ignore what the reprobates on this site are saying and do what you feel is right (else risk being hounded out for being a 'dodgy poster' for not toeing the 'I'm not paying a penny' line).

 

Having the integrity to do the right thing when others (ie BPF) are not will be to your benefit. Could go some way to explaining why I have a refund and no one else has.

 

Good luck

 

@Feedme..If u really had a refund from BPF, Do u really need to sneak into this site posts? I dont think so!! Be happy with ur refund, we all r still struggling to sort out this s**t. So please dont try to create useless arguments here!! Instead why can't u post some info about how did u manage to get refund. Couple of people here are still paying for BPF coz of their personal circumstances, but no one had posted here about refund. Myself paid untill August, what i got back..lots of stress n complete waste of money. Lots of us check this thread everyday to get something back. No offence, Just wasting time for others.

Edited by raj4u
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Feedme if you have nothing positive to say say nothing, what do they say about empty vessels making the loudest noise. Many of us post messeages of encouragement on this site and try to share information to help each other out. Not one person has said that Arlee should not pay? what they have said is that he has to make up his own mind.

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Hi all. My case is now being dealt with by the adjudicator from FOS. Looking through paperwork to send to them, and I have a few interesting documents. One stating jobs (letter is headed with Advent logo) I could get if MCSE qualified, although they even say you need experience on them! Yet was told I could walk into these with the MCSE. Also have another one of their documents saying "860" hours to become MCSE qualified (miss selling hmmm?). Looking through so will let you know of anything else I find... 8-)

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Our lawyer has heard of NO ONE who has had a refund from BPF (or else she would have signed the case off by now and we'd all be richer again!) and nor have I in the hundreds of emails I've had to Fuzzbutt, except one.The only person who HAS had a successful refund that I'm aware of was a lady that took out a BPF loan just before Advent folded, and was luckily still within the 30 day cancellation zone - but even she had to get that via complaints to Trading Standards and FOS. She contacted me to tell me and gave permission for details to be passed to our lawyer in case it could help others.

 

Maybe Feedme would like to post his/her correspondence from BPF, explaining what circumstances his refund was returned in, if that was the case?

Or perhaps Feedme is just a wind-up merchant troll. In which case ignore is the best tactic until they get bored and go away again. :yawn:

Edited by Fuzzbutt
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Our lawyer has heard of NO ONE who has had a refund from BPF (or else she would have signed the case off by now and we'd all be richer again!) and nor have I in the hundreds of emails I've had to Fuzzbutt, except one.The only person who HAS had a successful refund that I'm aware of was a lady that took out a BPF loan just before Advent folded, and was luckily still within the 30 day cancellation zone - but even she had to get that via complaints to Trading Standards and FOS. She contacted me to tell me and gave permission for details to be passed to our lawyer in case it could help others.

 

Maybe Feedme would like to post his/her correspondence from BPF, explaining what circumstances his refund was returned in, if that was the case?

Or perhaps Feedme is just a wind-up merchant troll. In which case ignore is the best tactic until they get bored and go away again. :yawn:

 

Actually Fuzz I signed up just before advent went bust.. my loan details state I started on 15/12/2009, my first payment went out to BPF on 15/01/2010 just days before we had that email from Advent, I was not even in the country until 18/01/2010 had been away over the Christmas and new year (so no training for me).

and another thing I was aproved for this loan despite being out of work for the past six months prior (and I still am not in work) how could that be possible? BPF have not bothered at all to look into any of it.

 

So that poster feedme if he really got his refund?.. instead of slagging us off on here, maybe he should be informing us of how he got his refund.

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Hi all. I've noticed my little question casued a little disagreement. I still haven't decided what I'm going to do, mostly because of very little knowledge of what may or would happen if I stopped paying. That's why I tried to find some answers. I keep visiting this forum on a daily basis.

Just one more thing for Feedme: Why won't you post the whole story of how you've managed to get the refund from BFP? C'mon man... We're not naive...

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I still haven't decided what I'm going to do, mostly because of very little knowledge of what may or would happen if I stopped paying.

Well, if the treatment I'm getting is any indication, you'll get Barclays Partner Finance ignoring your dispute letters, 4 harassment calls a day, everyday from Mercers for 2 months nonstop and then threatening letters from Mercers with "You must pay" in capital letters.

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Well, if the treatment I'm getting is any indication, you'll get Barclays Partner Finance ignoring your dispute letters, 4 harassment calls a day, everyday from Mercers for 2 months nonstop and then threatening letters from Mercers with "You must pay" in capital letters.

 

Yes BPf do have a habit of ignoring my letters disputing.. and even when they did give me 8 weeks to answer a compalint letter.. with the other hand they set the second debt collecting agency onto me.. two faced or what?

 

I set trading standards onto Mercers.. no more letters from them they even did not answer trading standards

The second debt collector when I did a google on the company and found thet the director was an ex-Barclays boss.. I ignored them also.

Moorcroft wrote and did the usual with bold lettering and threat .. threat.. court.. threat all over it, I sent the standard form letter asking them can I have a copy of the dead of assignment also pointing out its a criminal offence to demand money without it, the wrote back and said they will apply for it from BPF.. and while I was at it could I tell them what I was planning to do to fight BPF in court.. what a joke!!

 

so this is 11 months down the line, Barclays partner finance cant or wont talk with the customers and all they know is to hit you with a stick.. thats good customer relations for you.

 

What I want to know is why is nothing being flagged on the Ombudsman organisation.. they must have seen the hugh amount of complaints about all this never mind read about it on the news on the internet.. yet they stick their head in the ground and say.. its all ok Barclays told us they are looking after you so nothing to worry about.. shirt's stuffed full of ****.. to quote a phrase.. (anyone know where from??)

Edited by 10pack
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Actually Fuzz I signed up just before advent went bust.. my loan details state I started on 15/12/2009, my first payment went out to BPF on 15/01/2010 just days before we had that email from Advent, I was not even in the country until 18/01/2010 had been away over the Christmas and new year (so no training for me).

and another thing I was aproved for this loan despite being out of work for the past six months prior (and I still am not in work) how could that be possible? BPF have not bothered at all to look into any of it.

 

So that poster feedme if he really got his refund?.. instead of slagging us off on here, maybe he should be informing us of how he got his refund.

 

One of the issues that a majority of people seem to be raising is mis-selling, which is stronger now than the like-for-like argument now Computeach has re-designed it's courses to match Advent's.

Hausfeld have raised this with BPF. Mis-selling seems to have been a key thing with a large number of people, with loans to inappropriate people (part-time/unemployed) as well as bad advice to guarantors from Advent salespeople, plus the promises of guaranteed job placements.

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Hi all. I've noticed my little question casued a little disagreement. I still haven't decided what I'm going to do, mostly because of very little knowledge of what may or would happen if I stopped paying. That's why I tried to find some answers. I keep visiting this forum on a daily basis.

Just one more thing for Feedme: Why won't you post the whole story of how you've managed to get the refund from BFP? C'mon man... We're not naive...

 

As 10pack and Roadie said, Arlee, you'll get constant harrassment from debt collectors if you don't pay and probably a bad credit rating BUT be mindful that...

  • the harrassment is unlawful and against the Office of Fair Trade Guidelines of good practice.
  • demanding a Deed of Assignment letter (which the debt collection agency is required by law to produce as proof the debt has been passed to them by Barclays) has not been offered in any case I'm aware of!
  • BPF should not be chasing a debt if the account is in dispute and part of a legal investigation and challenge.

 

If you do go ahead and continue paying then you won't have that hassle, but your choice of course. You'll then have to take legal action to get your money back from Barclays. Technically you are breaching the contract with BPF if you refuse to pay but so far no one doing that has been taken to court, despite Barclays huffing and puffing and threatening some people with court action (see the Facebook group 'Advent scammed Us' for some of the horror stories there).

 

Many of us have joined a group action to do this and get our money back and challenge Computeach as an enforced provider we didn't choose and don't want.

Edited by Fuzzbutt
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As 10pack and Roadie said, Arlee, you'll get constant harrassment from debt collectors if you don't pay and probably a bad credit rating BUT be mindful that...

  • the harrassment is unlawful and against the Office of Fair Trade Guidelines of good practice.
  • demanding a Deed of Assignment letter (which the debt collection agency is required by law to produce as proof the debt has been passed to them by Barclays) has not been offered in any case I'm aware of!
  • BPF should not be chasing a debt if the account is in dispute and part of a legal investigation and challenge.

 

If you do go ahead and continue paying then you won't have that hassle, but your choice of course. You'll then have to take legal action to get your money back from Barclays. Technically you are breaching the contract with BPF if you refuse to pay but so far no one doing that has been taken to court, despite Barclays huffing and puffing and threatening some people with court action (see the Facebook group 'Advent [problem]med Us' for some of the horror stories there).

 

Many of us have joined a group action to do this and get our money back and challenge Computeach as an enforced provider we didn't choose and don't want.

 

The problem DCA's have in getting a DOA from the original credit supplier is that this is only legally passed over with the original signed contract/agreement when the debt is sold on.

Now debt's are usually sold on in bulk, not one at a time [usually between 8-12 pence in the pound] This is in effect writing off the debt's.A DCA will not really be able to get hold of the DOA and agreement unless they have purchased the debt.So really this makes the likes of Moorcroft etc just bounty hunters, collecting for BPF [illegally] if they can on a commission basis.

One thing to remember, if the agreement/contract has not been signed by BPF [ as is in my situation, and possibly many others] it's not enforcable in a court of law.Thus a stand off. One argument BPF would have is that once a person started paying back the loan, they infact had recognised the debt, but they [bPF] would have to take you to court, then you can start throwing your argument at them about the whole fiasco - in the court.....

are they going to take the chance and possibily open the flood gates? who know's.

Edited by lowdown
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Just popped into BBC Watchdog website. Thought it'd b a good idea to send them an email regarding this whole crap. Fuzz - has anyone tried cotacting them? It's a good story, everyone's has got it's own epxeriences dealing with it and it would draw public's attention. Also, Barclay's wouldn't be happy with such a "publicity" :) They are stealing the money from us and then build very nice offices and branches for it. 10pack knows what I mean... (i.e NEW CityCentre Branch??)

Edited by arlee
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Just popped into BBC Watchdog website. Thought it'd b a good idea to send them an email regarding this whole crap. Fuzz - has anyone tried cotacting them? It's a good story, everyone's has got it's own epxeriences dealing with it and it would draw public's attention. Also, Barclay's wouldn't be happy with such a "publicity" :) They are stealing the money from us and then build very nice offices and branches for it. 10pack knows what I mean... (i.e NEW CityCentre Branch??)

 

They have been already, search Barclays partner finance on youtube, I would post the link but I can't because I haven't posted enough yet.

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Yes, they had a lot of documentation from me a long time ago. The 'One Show' also interviwed me and Ingrid, and Duane (another student) and made a rather disappointing 3 min feature which didn't really highlight much so far as the protest and unfairness of Barclays behaviour went (that's also on YouTube).

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Hi guys

I have posted about my dealings with the debts collectors moorcroft and that i sent them the standard letter asking them for deed of assignment.

They answered that they would apply for it from barclays..Have not heard anything from them since that time but..

 

this morning in the post a strange thing arrived from barclays.. a copy of my agreement , and the letter with it saying "please find enclosed your requested copy of agreement".

 

I did not request this and wondering what new tactic barclays are up to now?

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Might be worth taking it to your local CAB for their legal advisor to look over maybe, 10pack. Odd, as you say, when so far when asked for a Deed letter people are reporting that the debt collector falls silent or says they are passsing the debt 'back to Barclays'!

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Might be worth taking it to your local CAB for their legal advisor to look over maybe, 10pack. Odd, as you say, when so far when asked for a Deed letter people are reporting that the debt collector falls silent or says they are passsing the debt 'back to Barclays'!

 

Some of these DCA's, Moorcroft being one of them, Allied and Cabot amongst others being used - have all had problems trying to get their licence's renewded of late.

So all walking tightropes, and can not really have a ton of complaints going to goverening bodies about their behaviour - otherwise it's curtains on the licence.

This information is all available on this Consumer Action group website.

I just like to point out that DCA probing is not a hobby of mine.:smile:

Edited by lowdown
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HI there,

Just found this thread. I was a student at Advent and took out a Career Development loan. Am looking in to what I can do to get my loan cancelled/repaid. Is this the right place for info or is there another thread for people with CDLs?

James Thomas

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