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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Advent Computer Training (Barclays Partner Finance)Info and discussion thread


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hi all i got a reply from the F.O today, it reads as follows.

" Thank you for sending us details of your complaint.

It would appear that Clydesdale Financial Services LTD have not issued

there final response on your complaint even though they have had the

required eight weeks in which to do so.

It may be possible for them to issue their final response shortly;we have

therefore contacted Clydesdale Financial Services LTD and requested that

they issue their final response letter within the next 14 days.

We will contact you again upon receipt of the final response from Clydesdale

Financial Services LTD or when the 14 day time limit has expired.

 

Does this mean there on my side and barclays just F%£@ed up ?

 

No, it means BPF are stalling in replying to your adjudicator. Mine sent me a similar letter and is still trying to get some final reply from Barclays.

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Fuzzbutt, i pretty much said that to BPF in my dispute [ not those exact words] Hence the reply i got [ which you have read]

So i suggest people get that over in their dispute letter.I think that point is at least making BPF slightly question their own misguided thinking.

 

Exactly, Lowdown.

I reckon BPF are twisting up their panties now in a panic. I put a few guidelines on our website on the like-for like issues but everyone inquiring now to get a course breakdown needs to insist CT put it in writing.

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Reported the ex barclays employee letter to the FSA and had a phone call from the FSA today - they are going to investigate which can result in big fat fine for Barclays.

Also sent the story to the Mirror, have spoken to them and they should hopefully be running the story as long as the legalailty around it is ok.

 

Good, was that Nick Sommerlad at the Mirror, Casper, by any chance? He's talked at length to our lawyer I understand.

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I have received a response from the FOS saying that they are "unable to recommend that my complaint should be upheld". They say there is no debtor-creditor-supplier agreement in place, because although I am the debtor in this agreement, as the party liable for the agreement, in order to make a claim under Section 75 I also need to be attending the course that I was funding. The course was being attended by my partner, and not me. Therefore I don't have a direct relationship with both the creditor and the supplier. Therefore they're not upholding my complaint.

 

Sorry to hear that, Penny. That bodes ill for all those in the guarantor/sponsor situation. Would you be able to contact our Hauseld lawyer and let her have a copy of that FOS letter where they've turned you down?

 

As I gather, it can depend on where the signator signed. Our lawyer gave me this comment for the website (but I don't fully understand how the law would or wouldn't apply - hoping I'll get some more info soon)....

 

"Technically we argue they are covered by S75 but we can see that in some cases the parents have signed up as the ‘debtor’ for their children who are the actual students, and not the guarantor, even though that may have been their intention. In those situations it will be difficult to get them covered under sect 75."

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Sorry to hear that, Penny. That bodes ill for all those in the guarantor/sponsor situation. Would you be able to contact our Hauseld lawyer and let her have a copy of that FOS letter where they've turned you down?

 

As I gather, it can depend on where the signator signed. Our lawyer gave me this comment for the website (but I don't fully understand how the law would or wouldn't apply - hoping I'll get some more info soon)....

 

"Technically we argue they are covered by S75 but we can see that in some cases the parents have signed up as the ‘debtor’ for their children who are the actual students, and not the guarantor, even though that may have been their intention. In those situations it will be difficult to get them covered under sect 75."

 

This might be a long shot, but I and I assume many others were asked by advent to sign up as a guarantor for the students loan. However the load advent arranged between with BPF was a loan with me as the debtor and not a loan with me as the guarantor. So I have been miss-sold this loan, can this hold any weight? Fuzz can you ask Hausfield?

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This might be a long shot, but I and I assume many others were asked by advent to sign up as a guarantor for the students loan. However the load advent arranged between with BPF was a loan with me as the debtor and not a loan with me as the guarantor. So I have been miss-sold this loan, can this hold any weight? Fuzz can you ask Hausfield?

 

Good point Juiceybuns - I'll pass that on.

 

Added as an afterthougt....

Not much useful came up in a google search, but a thought occurred to me that these linked loans weren't arranged directly with a BPF bank representative, but via the Avent rep. If people weren't fully informed by the rep what signing up as a debtor, as opposed to a guarantor, meant in legal terms then that was surely definate mis-selling?

Even though the rep told me a credit check would be done, did they explain to those offering to take the loan out on behalf of someone else, exactly what all the implications were in every scenario?

I remember when I approached Alliance and Leicester a few years back (who I bank with) for a small £4,000 loan to cover a house move, they wouldn't agree it without seeing me face to face, pouring over my statements and interviewing me with a finance manager. And that was my own building society!

 

So why were these BPF linked loans handed out like sweets? I would say here is a comeback somewhere, even if not under S75?

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Hi Fuzzbutt,

Thanks for the reply on my email - I read the website again and I think I have a good case too.

Firstly, I'm a foreign student and I believe advent lied to me from the first day. They said if I sing up with them I’m going to be attended in classes on a regular basis not just a workshop for each book.

Secondly, I think that I have the write to choose my training centre myself not forcing me to sing up with CT.

I just phoned BPF again and I told them that I have received two letter form Mercers even though my account is in a dispute and they said when you refuse to pay you will automatically transfer to them to deal with you!

I told them that need more time and they agreed to hold this my account or any action for 30 days so I can find a solicitor etc.

As my second language is English I think I cannot deal with them myself especially when it comes to writing and reply to their respond regarding my complaint, (right now I have two letter form Mercers and BPF and I have no idea what should I reply to them. I need some help), therefore I think I need a solicitor to act on my behalf.

Please let me know you what is opinion regarding my situation

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Hey all. Just a thought if we did lose and had to go with computeach how would they get around the fact that the CompTIA course would no longer be of any use. Reason I say this is because I got a email that told me the CompTIA A+ Essentials and the PC Technicians exams were being retired on the 31/7/2010 and if I did not complete both exams by this time I would have to start studying all over again. If I had to start all over again it would take more time and more costs would occur.

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Hi Fuzzbutt,

Thanks for the reply on my email - I read the website again and I think I have a good case too.

Firstly, I'm a foreign student and I believe advent lied to me from the first day. They said if I sing up with them I’m going to be attended in classes on a regular basis not just a workshop for each book.

Secondly, I think that I have the write to choose my training centre myself not forcing me to sing up with CT.

I just phoned BPF again and I told them that I have received two letter form Mercers even though my account is in a dispute and they said when you refuse to pay you will automatically transfer to them to deal with you!

I told them that need more time and they agreed to hold this my account or any action for 30 days so I can find a solicitor etc.

As my second language is English I think I cannot deal with them myself especially when it comes to writing and reply to their respond regarding my complaint, (right now I have two letter form Mercers and BPF and I have no idea what should I reply to them. I need some help), therefore I think I need a solicitor to act on my behalf.

Please let me know you what is opinion regarding my situation

 

Masoud, I'd do as we are all doing now. Just reply that you are part of the legal group action with Hausfeld and ask them to check with their head office about the group legal action.

 

Mercers can do nothing to hurt you.

 

Just tell them you are part of the group action.

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Hi you Guys,

 

I have not been here for a while again, did I miss anything very important? Will read through the posts as well.

 

I have not heard from BPF for over 2 months now, no letters, no phonecalls. Did this happen to anybody else? Makes me wonder.I will be moving soon, shall I let them know my new address?

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Well my friend (my sponsor) got a final response letter from Barclays a few days ago.

 

This one looks like they may have actually read my letter, even if they seem to have chosen to ignore and gloss over several points and answer several points I never raised :rolleyes:

 

Although I did find part of the letter amusing -

 

"Furthermore, pursuant to general contract law principles, you are obliged to take reasonable steps to mitigate any loss that you may suffer as a consequence of Advent's insolvency, and subsequent breach of the Agreement. In circumstances where you have been offered like for like training under the terms of the Agreement, by virtue of Barclays' appointment of Computeach, in the event that you unreasonably refuse to accept the alternative training you will be in breach of your obligation to mitigate your loss"

 

So now are they are saying if I don't take the crap company they're forcing on me, they consider me in breach of contract?

 

I don't know whether my part in the class action will be successful, as I am not the person who signed the credit agreement (although Fuzzbutt's last update did give me a faint glimmer of hope).

 

I really hope those of you who are able to pursue Barclays, tear them a new one and give those arrogant people (I'm keeping it clean) the slap-down they deserve.

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hi all i posted a letter to mercers explaining the situation and when i tracked the delivery on line the post office has the item as there was no one there to sign for the letter,any one else having trouble ?or any advise as to what to do?

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I send a letter to bpf today saying I'm part of legal action group with hausfeld. Let's see what's happened.

 

I sent my letter Special delivery because its the only service that you can track online.. mine shows information not yet available..

 

I expect its because if you look at the postal address its a P.O. box.

So will have to wait for a person from mercers to turn up at the post office and admit he works for them and sign for all the items.

 

I am thinking of resending but this time C/O of BPF in Cardiff since I noted mercers p.o. box is in Glasgow is that not where BPF's old place was??

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Hello 10pack, I send to Cardiff address with recorded delivery. mercers ringing me everyday, I told them yesterday that i'm with legal group action, today they ring me again but didn't received that. they never listen.

 

I only had Glasgow address's on my letters

 

can you let me have the Cardiff address I will resend them..

 

is it by any chance same as for BPF in Cardiff??

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This cardiff address from final letter from bpf

 

Mercers address

Mercers Debt collection Ltd

PO BOX 7392

Glasgow

G51 9BX

 

its amazing they hide behind a p.o. box when they expect communication from us.

 

I will repost my letter to BPF in Cardiff then mercers can take it into the next room and deliver it to BPF.. maybe they will read my letters then since BF ignored my last letter and phone calls.. they refused to put my account in dispute and instead rachetted it up so I have this now.. but I refuse point blank to be a Computeach student again.

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Sorry for bring up this nightmare but i have been away and only recently arrived back in the UK. What are the answer to this problem. I have been paying Barclays Partner Student loan off as normal but i can not get support for continuing the course with Computeach, the end date has passed but Advent was still supporting me after the date although i didnt get that in writing, Ooops I have nearly finished the course but would like to push Computeach for there support. We are your experience since Advent went under and what is the best course of action, Thanks Clive

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Sorry for bring up this nightmare but i have been away and only recently arrived back in the UK. What are the answer to this problem. I have been paying Barclays Partner Student loan off as normal but i can not get support for continuing the course with Computeach, the end date has passed but Advent was still supporting me after the date although i didnt get that in writing, Ooops I have nearly finished the course but would like to push Computeach for there support. We are your experience since Advent went under and what is the best course of action, Thanks Clive

 

 

Fuzzbutt might want to speak to you soon - this is a big point and argument at the moment.

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Has any one noticed that the number mercers call us from and the number they tell us to call them on are different? i get calls on a sunday asking me to ring them it then says there opening hours to contact them and guess what ...thy're closed on a sunday!

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Masoud, I'd do as we are all doing now. Just reply that you are part of the legal group action with Hausfeld and ask them to check with their head office about the group legal action.

 

Mercers can do nothing to hurt you.

 

Just tell them you are part of the group action.

 

 

Dear Steph Minns (Fuzzbutt)

 

If I join to your legal group with Hausfield I have to sign both the Data Protection Form and the Form for Action. In the Form for Action I have to acknowledge I am authorising Hausfeld & Co. LLP to act as solicitor on your behalf. Do I have to pay for this service ? How much is that?

 

Can you give more information about it.

 

Thank you

 

Dron

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