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  1. I'll try to cut a long, shambolic story short! My husband changed providers some time ago. He did a comparison search and Scottish Power seemed to be the cheapest. However, when we first signed up, it was only for electricity. We agreed a monthly payment scheme of £70 per month. The next month, the payment amount doubled, and the next month doubled again! Countless, pointless phone calls, speaking to people who obviously had no idea what was going on prompted us to change tarrifs, which we though we had done. Please note that we were undergoing personal and family issues at the time, which is why we didn't change providers as yet, we just didn't need the hassle and we thought we'd seen the end of this rubbish. For about 20 years, since we moved into our current property, we have had solid fuel. Our landlord asked us if we would consider a gas conversion, which we did. We asked Scottish Power to install a gas meter, but not to activate the supply until the gas conversion had been done, which they agreed to. After countless phone calls, missed appointments etc., the gas meter was finally installed at the beginning of December. In mid- February, our gas conversion was completed. Now we had to contact SP to activate the supply and put us on a duel-fuel account. However (and bear in mind, each phone call took forever as no-one we ever spoke to seemed to take notes, so we had to explain everything over and over again), they told us the gas supply had been activated in December and we would need to pay for our gas from that date. We tried to argue with them, but to no avail, even though no gas had actually been used until mid-February. Now the real fun started! Scottish Power called us 2-3 times a day, on both our house phone and mobiles, they sent us text messages daily, and physical letters, all about the amount outstanding on our electricity bill from when they kept on putting the amount up. My husband explained over and over again that we were disputing the amount, he asked countless times why the amount agreed had gone up, but never received a straight answer, but assured us it would be 'looked in to'. We asked them to stop calling, but they wouldn't. Each person we spoke to said we'd get no more phone calls until this had been sorted, but of course they never stopped! It got to the point where we stopped answering our phones because we knew who it would be! We threatened to complain about harassment, but were told they could legally contact us up to 6 times a day if they wanted to. We were eventually moved to a duel-fuel account, but that took ages and more stressful phone calls, and all the time we are receiving demanding bills from them. At this point, we were completely stressed and fed up. We did another online comparison and found another provider. However, because SP said we owed them money, they stopped the transfer until our account was clear. Still under stress for other reasons, we just paid the bill and were let go. We thought this would be the end of it. But no. We are still receiving bills from them, for different amounts, and they are threatening legal action if we don't pay them. My husband phoned and they confirmed that our account was clear, but we are still receiving bills! He asked them to send out a run-down of everything we've used, everything we've been billed, and everything we've paid. Now they've drowned us with paperwork, it will take weeks to go through everything that came through the post! The phone calls have stopped since we changed providers, thank goodness! The other day I received a bill in my name, even though I've never had an account with them, it was always in my husband's name! We can't get in touch with them as they are not answering contacts about non-emergencies until the COVID-19 crisis is over. We just feel that this farce has been never-ending, and we are very confused about it all. I'm disabled and we take care of 2 disabled sons. My husband has enough to do without all of this extra stress, but it's getting to the point where we are afraid for our health, and also that our credit rating will be affected if they take us to court.
  2. OP doesn't seem to want to get back on the board, and they have said they just want the charity to leave the rabbits with them for the rest of their lives. It appears that the rabbits still technically belong to the charity, but OP wants to continue caring for them rather than cause them any upheaval. It sound reasonable if OP has been falsely accused. It's disgusting that someone can take this attitude and believe the word of a person at the end of the phone without looking into it, or at least giving her trusted friend the benefit of the doubt. Perhaps OP can sue for slander?
  3. Yes, I did wonder about that. I'll check their next email to see if there's an unsubscribe link. Thanks
  4. Okay, thanks for the clarification. Although I did receive an email back from them to say I will still continue to receive info via email and text.
  5. Unlike most of the horror stories about Avon, I actually had a very positive and financially rewarding experience. However, due to recent mobility issues I've had to give up my round with no idea when, or if ever, I will be able to start work again. My issue is this - I contacted everyone I should have and informed them that I was resigning. I emailed Avon and asked them to delete my account. However, there is apparently no way to do this. They said that my account would become inactive if I don't place an order within three campaigns, and then it's still kept for another eighteen campaigns in case I want to re-join. I was under the impression, in view of the new privacy laws, that any company/website had, by law, to delete any data they hold on anyone upon request. Is that the case, as I find the new laws a bit confusing!?
  6. Thank you for moving the thread, and thank you for all of the suggestions! I love the banana in the tailpipe! lol. Seriously, we will probably start with a polite notice, and then move onto the folding bollard idea, I like that! I'm just not sure where we stand, legally. It's a unit on an industrial estate, it has no paths, just faded white lines as parking bays, directly in front of the unit. The landlord is a decent chap, but he's very, very busy and difficult to get hold of; I suppose we can send him an email and ask him what our options are. Are these people technically breaking the law?
  7. The landlord said he'll 'have a word', but it's difficult to know who's cars they are as it's a busy industrial estate. There are no gates, just faded parking bays.
  8. I have no idea if this is the correct forum, so please forgive me if it should have been posted elsewhere! My husband has just rented an industrial unit to start his business. It's been empty for some months previously people have understandably used the space outside for parking. However, since we received the keys, only one person has had the decency to come over and apologise and move his vehicle. Every day we go and cars are parked outside of the unit meaning we have to park elsewhere; and at the side, where the large delivery doors are, is also sometimes blocked, despite a huge 'Keep Clear' sign. I've tried searching Google, but can't find anything to do with our issue. I was hoping that someone could point us in the right direction. Thanks in advance.
  9. Thanks for your reply. However, appealing won't change the outcome, I just want to know if there's a complaints process.
  10. I applied for PIP and was sent for an assessment. It seemed to go fine, but I had a feeling I wouldn't get it, despite having mobility problems due to arthritis, IBS and a heart condition. However, when I received a copy of his assessment, I was quite shocked to see that he blatantly lied in the letter. He stated that he'd carried out physical tests, which he did not. He stated that I could freely get both arms behind my head and back, which I can't, and my doctor would testify to this. He also stated that I could get up down off the chair and walk without difficulty, which I can't. If it weren't for these issues, I'd feel fairly philosophical about being denied PIP, as on a good day I can walk more than 20 meters, albeit slowly, and I can prepare a simple meal, which seems to be the criteria for denying PIP. However, it really irks me that he lied, and my son was with me the entire time and can testify that these tests were not carried out. Is there anything I can do to complain? I'm only aware of an appeal process, but don't feel that the outcome would change so didn't think I had valid grounds.
  11. No, that was a much earlier incident which was settled by our insurance company at the time.
  12. Well, thank you for all of the helpful responses. I feel a bit overwhelmed by it all as we've had no problems with insurance, so had no idea how to proceed. After a discussion with my husband, we feel we may know who is responsible for the claim, but this is pure speculation. We had a very minor bump about 2 and a half years ago after an upsetting hospital visit...my husband wasn't really paying attention and scuffed a car as he was trying to park. The woman we scraped was unbelievably abusive, screaming and swearing and threatening all kinds, trying to say we'd tried to drive off after the bump! She was a nightmare, not caring that we had our kids in the car who could hear everything. We gave her our details and heard a few weeks later that she'd made a claim against us, and we are hoping that is the end of it. However, not long afterwards, there was a pizza delivery to our address that we hadn't ordered, and then this bogus claim. My husband and I have never had problems with anyone before this, as we are peaceful and very easy-going; this is the only person we can think of that would do this, but as I said, it's speculation and we may be clutching at straws! I phoned GoGirl, who still have on file that we hit a parked car, but their claims department is closed over the weekend, so I can't request any details regarding this claim until Monday. I will certainly request all information regarding this claim. I know we're going to have to pay the higher insurance until we get this sorted, but it means instead of pulling out a couple of hundred that we'd had put aside, we're now going to have to take out the monthly payments.
  13. Where to start! We have had our car insurance with GoGirl. Someone made a fraudulent claim against us saying we'd hit them with our car, when we hadn't. Their investigators came out to inspect the car, found nothing and left. That was the last we heard of it. Until last month. Our car insurance is due for renewal, and to cut an horrendously long story short, we can't renew our insurance with our 2 years no claims bonus because of this claim. I've told GoGirl the claim was fraudulent, but they just said that because the claim wasn't followed up it was 'settled as no-fault'. However, the claim should not have existed in the first place, and they don't seem interested in following up the fraud. No insurance company will take our no claims bonus into consideration and say the onus is on us to prove that the incident didn't happen! We have 5 days to renew our insurance, but the cheapest we can get is almost £800 instead of the £350 we were quoted online, all because of this so-called claim. I was just wondering whether we had any options, apart from paying a premium for our insurance!
  14. Okay, so I don't need to send in the form? What do I do about the CCA? Do I still need to ask for that again?
  15. I'm very confused - it says Santander on the claim form. What is mcol website? I think it was for HP. I'll post the other letters we've received from them tomorrow as they may contain more relevant data. Thanks for all the help so far.
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