Advantage Finance Advice

[Angel104]

We have our caravan on finance with advantage finance and pay them £120.00 per month. Last week my husband had his credit card stolen and unknown to me he rather stupidly kept his pin number in the wallet as well as result of which our bank account is now empty and we a living off a temporary overdraft.

I telephoned advantage finance and tried to explain all this to the manager who told me that unless they got their £120 on monday they would repossess the caravan. He then demanded the crime reference number and the name of the investigating officer-when I asked why he said he needed to varify that I was telling the truth I may be wrong but I don't think he has any right to ask for it. Anyway he said he was not prepeared to wait until the new card arrives and we have until Monday afternoon to pay them the money. What do we do?

[cerberusalert]

Was this a finance loan or hire-purchase?

[Angel104]

Its hire purchase. I told him that we could pay them next thursday and he demanded that we pay on Monday. I also need to know if he is right when he says he has a right to have the crime number and the name of the investigating officer.

[cerberusalert]

He doesn't have the right no but it would certainly bear some weight proving why you can't pay on time.

[cerberusalert]

It might be better if you wrote to their head office including the crime details explaining that your a/c with the bank has been closed & that you now need to set up all standing orders & direct debit details again & until you receive your new a/c details from your bank your hands are tied.

 

To be honest I can't see them trying to repossess for the matter of one months late payment, particularly under these circumstances which you can prove.

[Angel104]

I will do that. Thank you.

[Angel104]

My husband has a caravan on finance with advantage finance. Last year they cancelled the insurance because we missed a couple of payments when he lost his job. We recently questioned the balance owing on the account and we received this reply in an e mail.

I would like to confirm that the balance of the Insurances is included in the total balance.

This amount still needs paying as although the PPI was terminated - due to non-payment - the full balance of the account is still due as there was no rebate recieved.

So we are still expected to pay for insurance that we no longer have can they do this and what should we do?

[cerberusalert]

Can you post the agreement up after removing personal details? I have a gut feeling they might have cocked it up given the wording of that letter you've received.

[Angel104]

I dont have a scanner or access to one. Is there something on the agreement I should be looking for.

[Angel104]

On the agreement in one column it says optional insurance and other product. PPI £2,413.14 FINANCE CHARGES £1,833.90 total amount payable £4,247.04. Then there are details of the actuall finance.

[cerberusalert]

It would be better if we could see it in it's entirety, isn't there any way you can get it scanned through a friend or family?

[IdaInFife]

do you have a digital camera or camera on you phone you could take a pic with?

 

ida x

[Angel104]

Advantage Finance are demanding proof that my husband is claiming his state pension. He has no problem in giving them proof but are they correct when they say that under the consumer credit it is their legal right to see anything they ask for.

[ODC]

Absolute Bollocks

 

They have NO LEGAL RIGHT whatsoever.

 

A court of law is the only authority that can demand this

[twofoot]

Spot on that answer. Don't even waste a stamp on them and certainly don't talk to them.

[Pinky69]

Tell Advantage Finance to advantage off.

[Angel104]

Thanks a lot I just wanted to know where we stand.

[rameses_qc]

Who do these twonks think they are? That's what I should like to know

[babybear39]

I'll get CAGbotted if I answer that one truthfully

[unclebulgaria67]

Advantage Finance are demanding proof that my husband is claiming his state pension. He has no problem in giving them proof but are they correct when they say that under the consumer credit it is their legal right to see anything they ask for.

 

Ask them why this would help them and to provide a copy of the Consumer Credit Act clause that would enable them to request this.

 

Only a court can request details of any earnings. This is probably what they are on about, but they need to go through the courts first.

[Angel104]

Because my husband is now claiming his pension we asked if we could reduce our payments. They have already had a copy of the letter saying he would be claiming it. I can only think that they want to see it so they can see how much he is getting. I am of the opinion that it is none of their buisness.

[sillygirl1]

You are correct, they are well out of order and need to be reported to the OFT and FSA for breaching the OFT guidelines...

[ODC]

Are you even sure that they have a legal right to payment. What was the allehged debt for and what proof did they provide

[esmerobbo]

It must be beyond them to work it out from your husbands date of birth. Mind you seeing it requires most of them to take their shoes off to count to 11 it does not surprise me. Tell them nothing accept what you can afford to pay them. Thats provided as ODC says they have a right to collect.