what should i do, capquet upping payments.

[chargeogh]

I've been paying a debt with capquest at £45.00 a month which i'm struggling to pay at the moment.

I've recieved a letter from them that they've done a review of the case and want to up payments from £45.00 to £54.Well they're telling me they're upping the payments.

I can't afford this as i'm paying other debts off too at the moment and my monthly outgoings on debts which i'm paying are more then half of my montly income as it is.

Could you advise on what i should do as i know if i phone them they'll tell me the usual that they won't reduce the payments.

I owed them over £700 when they started collecting this debt and now owe £270.so i've paid a good chunk already without defaulting.

[MikeBigg]

How are you making the payments?

 

What type of borrowing was it? A credit card?

 

The usual advice around here is:

o do not talk to them on the phone - everything to be done in writing;

o don't use direct debits - standing orders are better as they put you in control.

 

Mike

Edited May 18, 2009 by MikeBigg

[spinaltap]

This happened to me as well. Just write to them, do not phone, and explain that you cannot afford any increase. Send the letter recorded delivery. That should do the trick.

[chargeogh]

I'm paying by bank transfer,they wanted to set up a direct debit but i told them politetly where to go,as i have friends who have delt with these before and upped payments on them without prior notice,and took alot more then they should have.

It's for water rates for severne trent.

What should i put in the letter as i'm not brilliant about getting the point across and can be too nice?

Thanks for your replys.

[Blondmusic]

Try this template of mine.

 

 

Capquest Address

 

Reference Number: XXXX

 

Date: Todays date

 

Dear Sir/Madam,

 

I write with reference to your letter/phone call on **DATE**.

 

Unfortunately I am unable to increase payments at the present moment in time and I am unable to pay the account in full either.

 

I am willing to set up a standing order if you would kindly send me a Standing Order Mandate or reply with your account details.

 

I await your prompt reply.

 

Yours sincerely,

 

Edit to suit, do not sign, send by Recorded Delivery and good luck.

[rameses_qc]

You could always thank them for the opportunity to review your finances, and tell them you've realised you can't afford the present payments and you're reducing them to £35 per month.

Seriously, though,YOU tell them what you're going top pay. They don't tell you.

PS

You don't have a mandate for a standing order. You set that up with your bank. NEVER give a DCA your bank details or arrange a Direct Debit. Some have been known to clear a bank account in a flash

[Blondmusic]

Good advice Rameses QC. You are in control. You tell them what you can afford. If you can't afford to pay £45 per month then get it reduced down to what you can afford. Contact your bank to set up a standing order to Capquest but you will need Capquest to give you their account details to set it all up.

 

Remember you are in control now.

[postggj]

As This Is Crappyquest We Are Talking About

 

May I Ask What The Debt Was For And Have You Done A Cca Request

[babybear39]

Are they sending you regular statements and have they added any charges?

[chargeogh]

no, i haven't done a cca rquest as this is for a utility bill water rates and when i'd first ageed payments i hadn't known about this website or i would have done and as i've already agreed to pay and acknowledged the debt as mine,i didn't think i could now as this was over a year ago,they started chasing me for this debt.I now owe £270 which was originally £750+ and not much more then that.

They've supplied no regular statements of what i've paid or whats left owing only that they'd do 6 monthly rewiews of the case and i have absolutely no idea if they've added any extra charges.

[chargeogh]

already replied,this was done by mistake

[babybear39]

Utilities aren't coverd by the CCA 1974.

 

Write and ask them for a statement of account which is free of charge and they're obliged to provide it.

[hillards]

They are just trying it on - a 'review', based on what?

 

You do not have to give companies like this any details of your income or outgoings, they have no right to such personal data.

 

Write back, tell them you have conducted a review of your finances and need to REDUCE these payments. Ask them for a complete statement of the account to date while you are at it.

 

Don't just accept what they say to be gospel, all they are after is money.

[mr.ton]

You shouldnt be paying them anything at all..they have no legal authority to money off you....only a county court does.

So stop all payments immediately, demand a full refund & report them to the OFT & trading standards....& to the police (not 999) for obtaining money off you through threats & deception effectivley.

[Nottsdave]

gypsies tramps and thieves = Capquest

 

Notts

[babybear39]

Sounds like a Fleetwood Mac song...

[Nottsdave]

Cher from the early 70s..............

 

 

Notts

[babybear39]

I knew it was something like that, cheers ND

[rogermeard]

Is it any wonder why people when involved in debt situations can't face dealing with people like crapquest. Even when you genuinely wish to settle your accounts that you ave run up and you enter into agreements with these sorts of companies and you think you are getting somewhere they pop up again asking for more money etc etc. Why oh why does the government let this virtually criminal behaviour carry on, i wouldn't be able to bully people for money so why can they???

[Blondmusic]

Unfortunately DCA's think they are a law unto themselves. They threaten bully and harass just to get money. If you or I behaved like that then we would be locked up. The best way to deal with them is to complain to the OFT and Trading Standards. There are guidelines which need to be enforced better or made into law.

[babybear39]

The OFT are monitring a number of companies at the mo so get your complaint in.