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    • hi all, i will list my curmcumstance first then list the details of the penalty charge - we are 2 diabled people being affected by the cost of living crisis and are skint etc. i am disabled with mobility issues(arthritis in knees and ankles and gout) and cant operate car pedals anymore so i let a friend up the road use my car in exchange for her driving me about. its a good arrangement as i get a 'chauffer' and she gets the use of car. the car is parked in her drive which is better as i was refused a disabled space (even on appeal) and too much congestion to park the car outside my house. my friend is vulnerable as she has suffered depression and suicidal thoughts since the loss of her mother a few years back, she is dyslexic, she is a carer for one of her sons that is disabled due to mental illness and mobility. she lives in a council house and cannot work. we went to iceland ..attracted by the 10items for £10 offer - we've never been there before. a large artic lorry was parked accross the car park blocking the view of one of the parking signs and blocking the disabled bays where the pay&display machine is. by the time she helped me out of the car and then went to see if it was pay&display then came back to me at the car she said she thinks it was pay even for disabled, so we looked for change in the car which we didnt have (she normally goes asda which dont need to pay for parking)so then we said we'd either go get change or go to asda...so then by the time it took her to help me back in and get out the car park took 15 minutes...5 minutes overstay past the 10minutes grace. the letter from excel parking came through and i sent it back giving her name as driver (before i saw on here that you shouldnt name the driver) then i appealed explaining what happened (lorry blocking etc) and even said we were being descriminated (advised by citizen advice)as we are disabled and 15minutes is not long enough for a crippled disabled man and a woman with dyslexia to read and understandd the sign and get out, then back in the car and look for change then get out the car park in 15minutes. i even explained she was a vulnerable person on anti-depressants and even sent a photo of medication and said if you need a doctors note then let me know....the appeal was rejected. i've emailed iceland over 50 times and they just wont tell excel to cancel this charge - they are ignorant and ive even asked them why they have a webpage saying 'iceland combatting the cost of living crisis' pretending to help their customers and they wont comment...they'd rather put more stress and anxiety on an already suicidal vulnerable person just to get money out of them..so their 'help' during this crisis is a lie as it wont even extend to disabled customers. she has now received 2 letters from DCBL saying she owes £170 for 5minutes of overstay. the last one is a final demand. as she cant read or write very well ive sent a recorded letter to DCBL (as advised by citizen advice) asking not to attend the property due to a vulnerable woman inside the property as it will only exasperate the situation, they have ignored it and basically said we dont care, you still owe. could anyone please advise - we are not very good with letters or these situations and are slow on the uptake.   1 The date of infringement? 28th dec 2023   2 Have you yet appealed to the parking company yet? [Y/N?] yes   If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide]cant do that - will have to get my son to do it when he visits   Has there been a response? yes   Please AS A PDF FILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]cant do that - will have to get my son to do it when he visits   If you haven't appealed yet - .........DONT ! seek advice on your topic first.   Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] yes   What date is on it? 15th january 2024   Did the NTK provide photographic evidence? yes   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'scant do that - will have to get my son to do it when he visits   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] not on the front - maybe on the back but cannot find the letter now   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] yes   5 Who is the parking company? excel   6. Where exactly [Carpark name and town] did you park? gravesend in iceland    
    • Hi Dave, I had no updates on this PCN since my last post in July 2019.  I received no further communications from the parking company.  I changed my address in May 2022. Thanks, I will send a letter to Excel parking to inform about the change in the address. 
    • I have a BMW Advanced Car Eye 3 Pro - I think it's 50/50  In any case, none of the documents / photos sent in the SAR showed a ticket on the car. 
    • I've seen on your other thread that you say you moved in 2022. It is essential you tell the parking company about your new address. Every couple of months or so we get someone here who moves, doesn't tell the other party they're in dispute with, court papers turn up at the old address, the Cagger doesn't know anything about this and doesn't defend, they lose by default - and end up with a backdoor CCJ. So get a quick letter off to Excel - Dear Simple Simon, Re: PCN no.XXXXX will you please note that I no longer live at XXXXX and that my new address is XXXXX. Yours, XXXXX Invest in a 2nd class stamp and get a free Certificate of Posting from the post office.
    • Yeah thanks guys - I'm just going to ignore them now.  Can't be ar$ed digging around in the loft!  Can I still send them a notice not to send people to our door?   I know we did 10 years ago but not sure if that's still a "thing"!
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Mbna 'agreement' - now threat of legal action


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So are you the one with the poodle or the yappy yorkshire terrier CB?:D;)

 

Ah, now that would be telling wouldnt it:p

 

I sent a message last night to the team but not heard anything yet maybe it was because I used the red triangle instead of a PM to a site team member ?

 

Ill give it until the morning if i still hear nothing ill PM a site team member instead.

 

Regards

 

PF

 

I guess it all depends what you asked when you clicked on the red triangle, PF. Generally the reason for hitting that is to bring a particular post/important question/cry for urgent help to the attention of the site team. :)

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ah, now that would be telling wouldnt it:p

 

 

 

I guess it all depends what you asked when you clicked on the red triangle, PF. Generally the reason for hitting that is to bring a particular post/important question/cry for urgent help to the attention of the site team. :)

 

but the under the msg box it says:

 

Note: This is ONLY to be used to report spam, advertising messages, and problematic (harassment, fighting, or rude) posts.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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but the under the msg box it says:

 

Note: This is ONLY to be used to report spam, advertising messages, and problematic (harassment, fighting, or rude) posts.

 

 

dx

 

 

This is absolutely true. However, as long as some discretion has been used in the clicking then it can be used where an urgent response is requested, especially where a person has an ongoing court case and is up against a deadline.

 

The site team are few and the requests for help are many. Sometimes a thread can get lost.

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have a mbna/virgin agreement dated 2002 similair to the ones posted above recently provided after 2 months by 1st Credit. I also am sure that it is a cut and paste job, if for nothing else that any graphic designer would produce such a messy back page.

 

Anyway, reading the letter from 1st Credit, they admit that they have sent me an 'edited' version. There's no way that is a compliant version under the terms of a CCA request then.

 

Upon closer inspection of the small print in the rh column, it refers to various sections that are not present.

 

Think thats them stuffed.

 

appfront.jpg

 

backofagreement.jpg

 

letterfrom1stwitheditedinfofrommbna.jpg

 

Any thoughts?

Edited by Nomore Baloney
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Exactly what do they mean by "edited"....

 

Under no circumstances would I send them a copy of a driving licence or passport.

 

If they are uncertain who you are, why have they been writing begging letters to you for so long ?.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It looks like a template to be honest so most of it is irrelevant. But it probably does why everyone has been getting upset about their stuff from MBNA which is the same as mine.

 

If 1st credit are admitting they are editing the information required under the CCA requests, surely that is illegal?

 

Either way, it makes them all unenforcable IMHO.

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Hmm Is it worth asking what exactly! they have edited out/in?

 

After all if they've provided a copy which has your signature/your address/the OC's signature... what else worth leaving out is there and therefore the editing must have been to add something?

 

Under the Important Data Protection part it states you must "read condition 13 in the terms & conditions provided" implying its a separate sheet that was sent thus enforcing the prescribed terms being in a seperate booklet as you suggest.

 

Also was your credit limit shown in the apr table? if not and if no statement declaring how to work out the apr if its not listed in the table then thats another possible avenue of unenforcability according to PT

 

From pt2537

 

let me expand slightly

 

The law as we all know requires a "A term stating the rate of any interest on the credit to be provided under the agreement"

 

So on the MBNA agreement it says £1000, £3000 & £5000 yes?

 

and under each amount of credit it says the various rates , Yes?

 

So what if your credit limit isnt there?

 

What if your credit limit was £10,000? £15,000 ???

 

there is nothing within the agreement to qualify the rate of interest if your credit limit isnt set out on the agreement? with me so far?

 

So MBNA may try and argue that the full details are found in a set of terms and conditions somewhere which we dont know about blah blah blah

 

Well that angle fails at the first hurdle as the Agreement Regulations , at Reg 2(4) requires all this info to be set out as a whole and not interspersed with other info so it cannot be set out elsewhere

 

so if your credit limit was different to that stated on your agreement KERCHING:wink:

 

does that help???????????????

PmW
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It looks like a template to be honest so most of it is irrelevant. But it probably does why everyone has been getting upset about their stuff from MBNA which is the same as mine.

 

If 1st credit are admitting they are editing the information required under the CCA requests, surely that is illegal?

 

Either way, it makes them all unenforcable IMHO.

 

They are allowed to remove "certain" items that pertain to security.. i.e. signature box, names/addresses... anything else is a no-no according to a "true-copy" according to the regs as far as I understand it.

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I think I will write back asking them what has been edited, because as it stands, the info they have supplied is in no way an enforceable agreement as it is missing several important prescribed terms.

 

Also, it is not a 'true' copy as stipulated in the '74 CCA.

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In their first paragraph, a) they want you to verify that's your signature and they'll send a you a complete copy.

 

I would just confirm that and see what you get back as a complete copy:confused:

 

Am about to do it myself:-x

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I think they have edited out a couple of sensitive details on the front (but not very well!) at least that’s what they did on mine – mothers maiden name and bank details.

I wrote to them asking them to confirm if the reverse of the document is an exact copy – see what they come back with.

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Good idea NB, please keep us posted on any replies you get.

 

Sorry to hijack your thread a bit, but if they are sending out info similair to the stuff I have recieved, and in the small print it says 'edited' then I would guess thats its not fraudulent, but very misleading.

 

Anyway, I will keep you all posted.

 

Interestingley, in a previous letter from 1st C, they told me that I shouldn't use info or templates from unregulated forums as the info is often wrong and that I should use a solicitor or CAB.

 

Watchdog would love them. Rogue traders would love them even more.

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Hehe Nomore,

 

And remember we shouldn't receive threats from unregulated DCA's

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Sorry to hijack your thread a bit, but if they are sending out info similair to the stuff I have recieved, and in the small print it says 'edited' then I would guess thats its not fraudulent, but very misleading.

 

Anyway, I will keep you all posted.

 

Interestingley, in a previous letter from 1st C, they told me that I shouldn't use info or templates from unregulated forums as the info is often wrong and that I should use a solicitor or CAB.

 

Watchdog would love them. Rogue traders would love them even more.

 

No worries - hi jack away;):)

 

I think it is how and why they intend to mislead you; if they are attempting to make an uneneforceable agreement enforceable, then they are misleading to seek financial gain and that's fraud:D

 

Found this on another thread;

 

The Fraud Act is small as it contains only 16 sections plus 3 schedules.

 

All Theft Act deception offences are abolished to be replaced by 3 new fraud offences: fraud by misrepresentation.......fraud by failing to disclose information and fraud by abuse of position..

 

Under section 1 a person is guilty of fraud if they are in breach of any offences in sections 2,3,4.

 

Under Section 2 representation must be made dishonestly which is established under the two-stage test as set out in Rv Gosh (1982) QB 1053, 75 Cr App R 154 in which the defendant was dishonest by the standards of ordinary people

 

Subsection (1)(b) requires that the representation is made with the intention of making a gain for himself or causing a loss or risk of loss to another. Loss and gain are defined in section 5 as being money or property

 

Section 3: Fraud by failing to disclose information

18. Section 3 makes it an offence to commit fraud by failing to disclose information to another person where there is a legal duty to disclose the information. A legal duty to disclose information may include duties under oral contracts as well as written contracts. The concept of "legal duty" is explained in the Law Commission's Report on Fraud, which said at paragraphs 7.28 and 7.29:

"7.28 ..Such a duty may derive from statute (such as the provisions governing company prospectuses), from the fact that the transaction in question is one of the utmost good faith (such as a contract of insurance), from the express or implied terms of a contract, from the custom of a particular trade or market, or from the existence of a fiduciary relationship between the parties (such as that of agent and principal).

 

7.29 For this purpose there is a legal duty to disclose information not only if the defendant's failure to disclose it gives the victim a cause of action for damages, but also if the law gives the victim a right to set aside any change in his or her legal position to which he or she may consent as a result of the non-disclosure. For example, a person in a fiduciary position has a duty to disclose material information when entering into a contract with his or her beneficiary, in the sense that a failure to make such disclosure will entitle the beneficiary to rescind the contract and to reclaim any property transferred under it."

 

More specifically, section 3 states:

 

3 Fraud by failing to disclose information

A person is in breach of this section if he-

(a) dishonestly fails to disclose to another person information which he is under a legal duty to disclose, and

(b) intends, by failing to disclose the information

(i) to make a gain for himself or another

(ii) to cause loss to another or to expose another to a risk of loss

 

Gain and Loss Specified

 

5 "Gain" and "loss"

(1) The references to gain and loss in sections 2 to 4 are to be read in accordance with this section.

 

(2) "Gain" and "loss"-

 

(a) extend only to gain or loss in money or other property;

 

(b) include any such gain or loss whether temporary or permanent;

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Hi All

 

I am going through a similar process with first credit and received this letter, you might want to check my thread to see my reply and their subsequent response.........

 

http://www.consumeractiongroup.co.uk/forum/mbna/175080-virgin-card-mbna-cca.html

 

Your views on this and the way to progress would be appreciated but at the very least it will give you some indication of 1st Credits next move.

 

Bozalt

__________________________________________

I came into this world with nothing and I still have most of it left.

__________________________________________

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Nomore, I wonder if it would be worth you telephoning the ICO and see what they have to say about all of this.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nomore, I wonder if it would be worth you telephoning the ICO and see what they have to say about all of this.

 

The ICO have just squeezed my SAR out of MBNA at last but they QUOTE are unable to look into requests made under the CCA UNQUOTE

 

They suggest I try the OFT for that :mad:

 

I think the CPR route is the only one for that:?

Edited by AA99
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MBNA sent an identical copy of my alleged agreement in my SAR agreement which they had sent in response to my original CCA request implying but not actually saying that the two pages photocopied on the back and front of same page are part of the same document,They imply that my application form has a page overleaf which has prescribed terms on it,It is worrying that they still implying this on a sar request CCA as i thought a sar had to be represented more accuaratly .However a few weeks i wrote to them to ask them to confirm that the two pages were part of the same document and for an appointment to view document if it was,You would have though even if they did not write back to arrange an appointment for me to view it they would at least have the courtsey to reply and to also confim whether those two pages are attached:mad:

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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