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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • purple_rain
      DPD parcel stolen

      By purple_rain · Posted

      Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen.   DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free. 
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      Friends LC Asset/Link Claimform - 2019 Barclaycard debt

      By spergen · Posted

      Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Delfi101 vs Optima, Mercers and Barclays **WON**

Delfi101

By Delfi101
in Legal Successes

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because no one has posted on it for the last 5386 days.

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Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

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Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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banker_rhymes_with

banker_rhymes_with

Posted
Posted
Case discontinued. We win!

 

Bargain! Very well done.

 

I have most of this to look forward to yet with this bunch. They've done the Harassment bit to death, next it'll be Court Threats no doubt.

 

Can't wait.

 

No, I really can't wait! I'm tired of their arrogance and silly games, it's high time they put up or shut up I think.

 

Cheers,

BRW

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Delfi101

Delfi101

Posted
  • Author
Posted

Thanks folks, you all make me feel quite tearful. I am chuffed to bits about this. 18 months of fight and in comes the towel from the blue corner.

 

It seems that with Paul's help we've managed to diss any heavy reliance on Rankine. Barclays placed huge prominence on this case both in private (without prejudice) communications and in their witness statement referring to it as 'new evidence'.

 

They backed down after a detailed 'sod off you're wrong' letter. I offered them the option to settle by dropping the case and they did.

 

So, as much as any 'creditor' may shout about Rankine and what it means, at least one big guy has backed down having attempted to rely on it.

 

D

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Jeff2000

Jeff2000

Posted
Posted
Thanks folks, you all make me feel quite tearful. I am chuffed to bits about this. 18 months of fight and in comes the towel from the blue corner.

 

It seems that with Paul's help we've managed to diss any heavy reliance on Rankine. Barclays placed huge prominence on this case both in private (without prejudice) communications and in their witness statement referring to it as 'new evidence'.

 

They backed down after a detailed 'sod off you're wrong' letter. I offered them the option to settle by dropping the case and they did.

 

So, as much as any 'creditor' may shout about Rankine and what it means, at least one big guy has backed down having attempted to rely on it.

 

D

 

 

 

 

Hi Delfi,

 

 

Well done!!!

 

This is what should always happen when you stand up to bullies.

 

Hopefully the same result for me very soon!!!:)

 

If you don't mind me asking, how close to the Court date did they eventually capitulate?

 

 

Best wishes, Jeff.

http://www.consumeractiongroup.co.uk/forum/campaign/210533-mbna-harrasment-calls-petition.html
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Delfi101

Delfi101

Posted
  • Author
Posted

Oh we were about 3 months away in this case which I suspect is quite a long time. This was resolved before the pre-trial checklist was submitted.

 

My case was extremely strong & clear cut though and I think it was obvious to them that I wasn't going to back down.

 

A nail in the coffin for the Rankine offensive.

 

D

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questioning

questioning

Posted
Posted
Thanks folks, you all make me feel quite tearful. I am chuffed to bits about this. 18 months of fight and in comes the towel from the blue corner.

 

It seems that with Paul's help we've managed to diss any heavy reliance on Rankine. Barclays placed huge prominence on this case both in private (without prejudice) communications and in their witness statement referring to it as 'new evidence'.

 

They backed down after a detailed 'sod off you're wrong' letter. I offered them the option to settle by dropping the case and they did.

 

So, as much as any 'creditor' may shout about Rankine and what it means, at least one big guy has backed down having attempted to rely on it.

 

D

 

Excellent news and very kind of you to offer to help others.

Looks like a lot of creditors are relying on the Rankines judgement now.

well done to you and Pt.:)

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tendogs

tendogs

Posted
Posted

Well done Delfi101

 

Best wishes

 

Dogs

I do very little but I do it very, very well :cool:

 

If I've helped give my scales a click

:smile:

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

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jax007

jax007

Posted
Posted

Superb result Delfi and well done you!! ;)

 

I have a couple of BC CCAs to deal with and may well come to you for help with letters when the time comes if that's OK with you.

 

What actually was the end result anyway ... did the write off the debt totally?

 

Jax

:cool:

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pt2537

pt2537

Posted
Posted
Superb result Delfi and well done you!! ;)

 

I have a couple of BC CCAs to deal with and may well come to you for help with letters when the time comes if that's OK with you.

 

What actually was the end result anyway ... did the write off the debt totally?

 

Jax

:cool:

 

thats about the size of it, they have agreed a consent order as full and final settlement of the claim

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bradz1711

bradz1711

Posted
Posted

Well done delfi101 glad to read that you have beat them. I have a case ongoing at the moment and the claimant has not followed the jugdes order to suply statement of account within 14 days (how do these people get away with it, am sure if I had speeding ticket and didnt pay within timescale then I would not be let off). would be grateful of any advice with my problem, its posted in the Legal issues section statute barred. If pt2537 wouldnt mind helping would be very appreciative

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The GodMother

The GodMother

Posted
Posted

So they have done basically the same as the last case. Vaino got the same offer and he accepted.

 

Well paul i defo think this site would be lost without you, even if it is to answer my questions some of which are obvious.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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pt2537

pt2537

Posted
Posted

 

Well paul i defo think this site would be lost without you, even if it is to answer my questions some of which are obvious.

 

Thanks GM, what i do on the forum is often a thankless task , so its nice to have the work that we do recognised

 

i must point out that on this thread and many others people have shown their thanks, however i often get PMs from users almost demanding that i draft their defences for them and when i do i dont even get a thanks, so its nice to see that we are appreciated

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Delfi101

Delfi101

Posted
  • Author
Posted

In this case I made the offer ... not the other way around.

 

To all of you who have contacted me about details I've just got back from an 'outdoors weekend' and I'm shattered.

 

If I can I'll try to put up a summary (necessarily vague) tomorrow but for now I need a bath and to ache in private :)

 

D

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creditcardmug

creditcardmug

Posted
Posted
Thanks GM, what i do on the forum is often a thankless task , so its nice to have the work that we do recognised

 

i must point out that on this thread and many others people have shown their thanks, however i often get PMs from users almost demanding that i draft their defences for them and when i do i dont even get a thanks, so its nice to see that we are appreciated

 

I certainly appreciate all you have done for me and the others on this forum, i try to do my own defences now (mainly based on yours mate, and try only to ask questions where im not sure.

As GM said the forum would would be lost without you, i definitely would be nowhere without your help.

 

Kind regards CCM

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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The GodMother

The GodMother

Posted
Posted

Paul

 

i know i appreciate ur help even if i just ask what i feel are stupid questions now.

 

back when i was learning just under a year ago i had to many questions with not enough time in the day for them to be answered now i am giving the advise out.

 

D hope u enjoyed your outdoors w/e as i know i use to love them i know how u feel when u say u ache after one of those w/e.

 

well done for standing up to them and well done for making the offer. Sorry i assumed it was the other way round.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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questioning

questioning

Posted
Posted (edited)

HI PT2537, :)

I'll echo what CCM has said,

I appreciate every thing you do on here for all of us.

 

I have read threads where you are giving expert advise and the OP hasn't bothered to say thanks in hardly any of their replies.

It just goes to show what a kind sole you are.

 

As GM says, the more you teach us, the more we can pass on, and so save you the trouble. Problem is, we will never be as good as you,

Edited by questioning
added a bit,
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banker_rhymes_with

banker_rhymes_with

Posted
Posted

Thanks GM, what i do on the forum is often a thankless task , so its nice to have the work that we do recognised

 

i must point out that on this thread and many others people have shown their thanks, however i often get PMs from users almost demanding that i draft their defences for them and when i do i dont even get a thanks, so its nice to see that we are appreciated

 

Paul, you are without doubt one of the key strengths of CAG at the moment. So sorry to hear this.

 

Please do not be disheartened, I know the silent majority read all that you post and are very grateful indeed.

 

Please do keep up the good work. It is greatly appreciated.

 

Cheers,

BRW

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Jeff2000

Jeff2000

Posted
Posted
Paul, you are without doubt one of the key strengths of CAG at the moment. So sorry to hear this.

 

Please do not be disheartened, I know the silent majority read all that you post and are very grateful indeed.

 

Please do keep up the good work. It is greatly appreciated.

 

Cheers,

BRW

 

 

 

 

Hi,

 

 

I can only echo these comments and others posted earlier.

 

I think without CAG and people like pt, I for one wouldn't have a clue, or the courage of how to deal with our problems with various financial companies etc!

 

It's people like pt who give people like me the strength to see things through to the end.

 

Without this help I think me and many others would of given hope right at the start!!!

 

So once again, many many thanks to pt and all others who have offered me valuable assistance or kind words of support!

 

 

Best wishes, Jeff.

http://www.consumeractiongroup.co.uk/forum/campaign/210533-mbna-harrasment-calls-petition.html
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citizenB

citizenB

Posted
Posted
Thanks GM, what i do on the forum is often a thankless task , so its nice to have the work that we do recognised

 

i must point out that on this thread and many others people have shown their thanks, however i often get PMs from users almost demanding that i draft their defences for them and when i do i dont even get a thanks, so its nice to see that we are appreciated

 

Paul, you are without doubt one of the key strengths of CAG at the moment. So sorry to hear this.

 

Please do not be disheartened, I know the silent majority read all that you post and are very grateful indeed.

 

Please do keep up the good work. It is greatly appreciated.

 

Cheers,

BRW

 

I agree with all the comments made here, I am sure the majority of people are extremely grateful for your patience and assistance. {{{}}} :)

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