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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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Gas Meter Records Inside Info?


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Hi, I am unable to change supplier because my gas meter record is incorrect. I've been trying to get this sorted for some time. Does anyone know who keeps the meter records? Is it one company nationally responsible or is it split amongst a number of companies? I've got Energywatch involved but it's proving to be awfully slow and bureaucratic. My usual approach in a situation like this is to get in touch with a board member of the company giving me the problem. In this case I can't find out who does what never mind find out names of directors. Any information would be gratefully appreciated.

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I am sorry I dont quite understand, the usual reason that would be why you cannot change companies is that there is an unpaid bill, can you elaborate further please.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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To change suppliers you need the meter point reference number to be correct. I know mine is mixed up with the property next door. Until it's sorted I can't move. I've tried.

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ahh now I understand,

MPRN (M number, Meter Point Reference Number)

 

 

MPRN: Each property in the UK that has a mains gas supply has an MPRN and in some circumstances more than one MPRN. The MPRN is unique to the property and does not change if you change supplier or even if you move.

 

Sometimes the MPRN is referred to as a M Number or Meter Point Reference Number

 

Your MPRN should be printed on a recent gas bill. Most suppliers print the MPRN on either the first page of their gas bills or the reverse of the front page.

 

Your MPRN should not be confused with your gas supplier account number or the meter serial number printed on the meter itself. Some very recent gas meter installations have the MPRN clearly identified on the meter itself although this practice is however quite rare.

 

The format of a MPRN is quite standard and consists of between 6 and 10 numerical digits only.

 

If the MPRN starts with 74 or 75 then you should be aware that gas is piped to your property by an Independent Gas Transporter. This may have an adverse effect on the price you pay for gas as some gas suppliers charge a premium rate to customers served by an Independent Gas Transporter.

 

If your MPRN is not printed on a recent gas bill or if have just moved into your home and do not yet have a gas bill, you can find out your MPRN by:

 

 

  • Calling Tranco's MPRN helpline on 0870 608 1524 (Transco can only provide details of MPRNs that do not belong to Independent Gas Transporters)

or

  • Download, print off, sign and return the MPRN request you will find here

 

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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To expand on the posts by other users, you need to call the National Grid - or whatever they call themselves these days - on 0870 608 1524. They are the authority on who supplies which address, and will be able to confirm your supplier, plus give you the correct Meter Point Reference Number (MPRN).

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I've tried phoning that number. It's an automated service at 14p a minute.

When I input my details it goes ape and says it can't deal with me. You then get a message "transferring you to an agent" followed by a message "all our agents our busy call again goodbye" . You would then have to start all again at 14p a minute without any guarantee of sorting the problem

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Hi, I am unable to change supplier because my gas meter record is incorrect. I've been trying to get this sorted for some time. Does anyone know who keeps the meter records? Is it one company nationally responsible or is it split amongst a number of companies? I've got Energywatch involved but it's proving to be awfully slow and bureaucratic. My usual approach in a situation like this is to get in touch with a board member of the company giving me the problem. In this case I can't find out who does what never mind find out names of directors. Any information would be gratefully appreciated.

 

Just goto Companies House to find out the names of the Directors.

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Just tried to bypass the 0870 number and failed. One of the numbers on the saynoto0870 is wrong and the switchboard say the only point of contact is the 0870 number.

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Your current supplier should be able to get that info for you, especially as you are attempting a change of supply.

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.

 

If you find the advice useful please click on my scales.

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Your current supplier should be able to get that info for you, especially as you are attempting a change of supply.

 

I've tried my current supplier they fobbed me off with the National Grid 0870 number. If I haven't got anywhere by Monday I'm going on the warpath. Any inside information would be most welcome. Who does what when the records are clearly wrong isn't explained anywhere that I can find.

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Current supplier is Npower. I have raised a higher level of complaint via Energywatch but it's all so agonisingly S-L-O-W. I will be chasing the person at Npower who is supposed to be dealing with it today, but although i've got a contact name I don't have a direct dial phone number or an individual email address.

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  • 1 month later...

hi.

i don't know if you have managed to sort this out yet... but this is the exact same problem that i am having.

i have called npower and told them i will not be paying any bills until this is looked at - surprisingly (or not) they will be out to see the metre in a week and check the numbers themselves.

 

i will then be changing supplier - npower are awful.

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Hiya, stardust is right - am going through this with my electricity and have been told if there is a mix up with the ref no you should check your bills - they could have been mixed up at any point - paying each others bills and viceversa! Apparently, when a meter reader takes his reading it is then goes through the National Grid register 1st - if the addresses are mixed up there, the readings can be too. If you feel your bill has been strange at any time since being with N power I would check it out. I made BG re-calculate 5 years worth of bills, they almost done me out of £600 ish!

 

It is your suppliers responsibility to update the National Grid if there is a discrepancy - tell them your next step will be the energy ombudsman if they dont pull the finger out. If you have been bangin your head with N power for more than 8 weeks, give the ombudsman a call - it should help.

 

Good luck!

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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oddly with mine (and going back through all bills) the readings were and are correct (i am quite anal - in that as soon as i get a bill i also write down my figures next to theirs!). so i am lucky that i haven't been over charged anywhere.

my biggest problem is that i cannot change supplier until they register the correct ref number, and i am now getting quite desperate to switch to Ebico. why line the fatcats pockets any more then we already do?!

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Hey, anal is good! Which I had been when I was younger, would be a lot better of financially now lol.

 

Relief that you are happy your bills are yours, you have avoided a right rigmarole. It should be your suppliers responsibility to update any discrepancies. You could try telling them that they are actually preventing you from going to a cheaper supplier, leaving you at a financial disadvantage which you are happy to bill them for - maybe they might shift the proverbial then lol

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Well I've got nowhere with my original complaint so I emailed Kevin Miles, managing director of Npower domestic supply. I received a same day reply from a lady in "Executive Complaints". At least she did understand what the situation is and what needs to be done to fix it. Whether "Executive Complaints" turns out to be another fob off I shall have to wait and see. Next stop will be the Energy Ombudsman.

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  • 6 months later...

what happened?

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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  • 7 months later...

It's taken me 18 months to resolve this problem. I couldn't update this thread in the meantime as I took it to the Energy Ombudsman in November 2008. In December 2008 I got a provisional ruling made by a junior "Ombudsman". This ruling was so wishy washy and in my opinion biased in favour of Npower that I rejected it. Instead I sent a page of A4 of carefully thought out counter proposals. Nothing happened for 6 months because my proposals had to go before the actual ombudsman who was deluged with work. The ombudsman agreed to all my proposals except the penalty time-scale I drew up should Npower drag their feet again. The compensation I was awarded was double what the provisional ruling offered but in no way compensated me for the time and effort I had expended.

 

Even after the ombudsman had ruled Npower tried to screw up by not following the ruling exactly. With the power of ombudsman's ruling behind me I was able to sort them out with a couple of crisp phone calls.

 

With the benefit of hindsight if I ever come across such poor customer service again from a utility company I think I would issue a LBA after a reasonable time and go through the small claims court. Your mileage may vary.

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