oddly with mine (and going back through all bills) the readings were and are correct (i am quite anal - in that as soon as i get a bill i also write down my figures next to theirs!). so i am lucky that i haven't been over charged anywhere. my biggest problem is that i cannot change supplier until they register the correct ref number, and i am now getting quite desperate to switch to Ebico. why line the fatcats pockets any more then we already do?!

hi. i don't know if you have managed to sort this out yet... but this is the exact same problem that i am having. i have called npower and told them i will not be paying any bills until this is looked at - surprisingly (or not) they will be out to see the metre in a week and check the numbers themselves. i will then be changing supplier - npower are awful.