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Found 6 results

  1. Delayed flight compensation Jet2 - We have had a long and frustrating 9 months trying to get compensation from Jet2 for delayed flight LS606 from Malaga to East Midlands on Monday December 11th 2017. To jog your memory there was some snowfall on Sunday 10th December across parts of the midlands and the south of the country. LS606 was 3 hours 41 minutes late arriving at East Midlands. We put in a claim to Jet 2 by way of a letter (and two follow up letters) and it was repeatedly denied because of ‘exceptional circumstances’ which Jet2 tried to suggest was adverse
  2. I would be most grateful if anyone can help us with this. My wife and I flew from Malaga to East Midlands airport on flight LS606 on 11 December. The flight was 4 hours late arriving into Malaga and we ended up being 3 hours 15 minutes late into East Midlands. Whilst there was some minor snow on 10 December that tenmpoarirly closed the airport, flights fully resumed in the afternoon on 10th. Our aircraft first flew out from East Midlands, due to leave at 11am but actually left at 3:15pm, thus was late arriving in Malaga. The excuse the airling want to fob me off with is 'advers
  3. My friend and I were traveling to Crete Rethymon on the 21st of June 2015 with Jet2 from Glasgow airport. We were meant to return with them on the 28th of June 2015 to Glasgow airport. We bought 4 miniature bottles of vodka at duty free. When we were on our flight, my friend opened one of the miniature, one of the cabin crew said that we were not allowed to consume it on the flight. We apologised and handed the miniatures to the cabin crew to be locked away until we departed our flight. We were then asked if we would like drinks from the trolly, we ordered food and some alcoholic beverage
  4. I have had an ongoing claim with Jet2 for compensation following a fight delay in Feb 2011. There are six family members in the group, my wife and I, and four children under 16. I am the lead passenger and paid for the flights and the booking was made using my Jet2 account. It was a technical fault and they have been using the “unexpected circumstances” excuse since 2011, and most recently said they were waiting the outcome of their appeal to the Supreme Court which they said would affect the outcome of my claim. When the Supreme Court refused permission for them to appeal, I wrote again
  5. Hi, I travelled with Jet2 in June this year and saw the baggage handlers at Ibiza airport drop my daughters pram from the belt onto the tarmac. On collecting it from the luggage carousel it was damaged. I completed the appropriate paperwork with the Jet2 agent who documented the pram was in excellent condition apart from the damage to the handle and mechanism to open the pram. The pram is now defunct due to negligent handling by the Ibiza Airport handling staff. Following the correct claims process Jet2 have offered £30 for the pram, this is around 5% of the original purchase price. I ask
  6. Having decided on a 3 week family holiday to Egypt this February and booked it through Travel Counsellors we were disappointed to find the 1 week cruise up the Nile and the 3 days in Cairo cancelled because of the unrest. However in an effort to salvage the last 2 weeks which were to be spent relaxing in Hurghada on the Red Sea where there were no problems, and as our return flight from Hurghada to the UK was booked with Jet 2, we decided in consultation with Travel Counsellors to fly out direct to Hurghada with Jet2 and enjoy the remaining 2 weeks of our holiday. Two days after booking this
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