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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Wickes haven't delievered order.***Resolved***


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Hi.

 

Made an order with Wickes 15days ago to arrive 14 days ago. All i keep hearing from them is my local store will contact me, which they haven't.

 

This isn't the first time this has happened. The last time it happened i got half a delievery and the store refused to deliver the rest because on their system it said it was all delievered. Customer relations informed me of this as the store would not get in touch with me even though they were told to to do that. I was eventually compensated for it, after 3 or 4 weeks of rining, so it was all sorted.

 

Now this delivery, i honesty don't want to keep emailing them and chasing them up, because i shouldn't have to.

 

Legally what can i do about it? I picked the day i wanted it delievered, had someone be there during the 10hour time slot and paid £30. In their terms and conditions, there is definitely a contract between us and they are obliged to either deliever the items or send me written information that they have cancelled it. But it says they don't have to do anything for 30 days after they recieve payment. Im wondering, if i keep quiet too, will they even do anything or notice after 30days is up?

 

Appreciate any help or advice : )

 

Regards

 

Jana

 

 

Here are parts their terms and conditions:

 

 

 

How the Contract Is Formed Between Us

 

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

 

After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.

 

Unless you cancel your order in accordance with our Cancellations, Returns and Refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time.

 

We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.

 

All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

 

Delivery

 

 

For full details of our delivery service, delivery locations and charges please refer to our Delivery Information and Charges page.

 

All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.

 

We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.

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You don't need a written contract to say that they are contractually bound to make the delivery as agreed. Furthermore, if you have incurred any losses as a result of their broken delivery agreement then you would be entitled to recover those. You will also be entitled to cancel the order and to purchase the item somewhere else.

 

I'm afraid that the problem with these people is – that it's up to you to decide what you want to do about it. Of course the one thing that makes them sit up and take notice is that you bring a legal action against them. That won't resolve your problem immediately but it will give you some satisfaction and eventually will give you some compensation. It's a bit of a hassle – but it's not too difficult and on the basis of what you say, your chances of success are better than 95%. If you found something like that interesting and you will gain some transferable skills – then we will be pleased to help you. I know it sounds extreme and dramatic – but frankly you don't have any other weapons in your armoury for this kind of thing. You either have to grin and bear it or you have to take serious action. There is no middle ground.

 

If you wanted to sue them then I would be thinking of doing it for about £100. Considering that you've already spent out £30 on getting somebody to waiting for you plus the aggravation et cetera, hundred pounds a bit more than you would be entitled to but I think that it gets so close that unless they wanted to be really stupid, they would pay out rather than go to the hassle of going to court. These people are not used to being challenged in court – and they need it in order to give them a bit of encouragement to improve their services for everyone. Especially as you say that it is the second time that it is happen to you. I don't think you should be paranoid enough to believe that it's only you. It must be happening to lots of their customers – who unfortunately also decide to grin and bear it. The result is that Wicks get away with being a crappy company with crappy policies and crappy customer services – and all their customers sit around like monkeys grinning and bearing it.

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Thread moved to General Retail Forum...please continue to post here to your thread.

 

Regards

 

Andy

We could do with some help from you.

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You don't need a written contract to say that they are contractually bound to make the delivery as agreed. Furthermore, if you have incurred any losses as a result of their broken delivery agreement then you would be entitled to recover those. You will also be entitled to cancel the order and to purchase the item somewhere else.

 

I'm afraid that the problem with these people is – that it's up to you to decide what you want to do about it. Of course the one thing that makes them sit up and take notice is that you bring a legal action against them. That won't resolve your problem immediately but it will give you some satisfaction and eventually will give you some compensation. It's a bit of a hassle – but it's not too difficult and on the basis of what you say, your chances of success are better than 95%. If you found something like that interesting and you will gain some transferable skills – then we will be pleased to help you. I know it sounds extreme and dramatic – but frankly you don't have any other weapons in your armoury for this kind of thing. You either have to grin and bear it or you have to take serious action. There is no middle ground.

 

If you wanted to sue them then I would be thinking of doing it for about £100. Considering that you've already spent out £30 on getting somebody to waiting for you plus the aggravation et cetera, hundred pounds a bit more than you would be entitled to but I think that it gets so close that unless they wanted to be really stupid, they would pay out rather than go to the hassle of going to court. These people are not used to being challenged in court – and they need it in order to give them a bit of encouragement to improve their services for everyone. Especially as you say that it is the second time that it is happen to you. I don't think you should be paranoid enough to believe that it's only you. It must be happening to lots of their customers – who unfortunately also decide to grin and bear it. The result is that Wicks get away with being a crappy company with crappy policies and crappy customer services – and all their customers sit around like monkeys grinning and bearing it.

 

 

I absolutely agree with you.

 

I was actually thinking they pay £30 for each day since the day it was supposed to be delievered ;)

 

Where do i start? How do i start?

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Wickes Building Supplies Limited

Mr Simon King

Chief Executive

Wickes Building Supplies Limited

Lodge Way House

Lodge Way

Harlestone Road

Northampton

NN5 7UG

 

Email: [email protected]

 

Tel: 0330 123 4123

 

Company Number: 01840419

 

ceoemail: https://ceoemail.com/

 

Companies House: https://beta.companieshouse.gov.uk/company/01840419

 

Endole: https://suite.endole.co.uk/insight/company/01840419-wickes-building-supplies-limited

 

BizDb: http://www.bizdb.co.uk/company/wickes-building-supplies-limited-01840419/

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  • 1 month later...

Hi

 

Sorry for the late update. Health hasn't been good.

 

So, Wickes customer relations department and i had gone back and forth. In the end my order did arrive and i had the driver return a few.

 

I told them of the returns, they did not acknowledge it nor refund it (23£) and gave me £30 (delievery fee) as "a gesture of good will"

 

I got so angry with this that i told them i no longer wish to communicate unless in court and that i would be suing for £200.

 

Long story short, I've got a check in the post for £200 without going to court. Should have said 300 lol

 

Thank you for all your help.

 

Thank you Stu007 for the info

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