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About Ladyin_blue

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  1. Hi Sorry for the late update. Health hasn't been good. So, Wickes customer relations department and i had gone back and forth. In the end my order did arrive and i had the driver return a few. I told them of the returns, they did not acknowledge it nor refund it (23£) and gave me £30 (delievery fee) as "a gesture of good will" I got so angry with this that i told them i no longer wish to communicate unless in court and that i would be suing for £200. Long story short, I've got a check in the post for £200 without going to court. Should have said 300 lol Thank you for all your help. Thank you Stu007 for the info
  2. I absolutely agree with you. I was actually thinking they pay £30 for each day since the day it was supposed to be delievered Where do i start? How do i start?
  3. Hi. Made an order with Wickes 15days ago to arrive 14 days ago. All i keep hearing from them is my local store will contact me, which they haven't. This isn't the first time this has happened. The last time it happened i got half a delievery and the store refused to deliver the rest because on their system it said it was all delievered. Customer relations informed me of this as the store would not get in touch with me even though they were told to to do that. I was eventually compensated for it, after 3 or 4 weeks of rining, so it was all sorted. Now this delivery, i honesty don't want to keep emailing them and chasing them up, because i shouldn't have to. Legally what can i do about it? I picked the day i wanted it delievered, had someone be there during the 10hour time slot and paid £30. In their terms and conditions, there is definitely a contract between us and they are obliged to either deliever the items or send me written information that they have cancelled it. But it says they don't have to do anything for 30 days after they recieve payment. Im wondering, if i keep quiet too, will they even do anything or notice after 30days is up? Appreciate any help or advice : ) Regards Jana Here are parts their terms and conditions: How the Contract Is Formed Between Us Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us. Unless you cancel your order in accordance with our Cancellations, Returns and Refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time. We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges. All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made. Delivery For full details of our delivery service, delivery locations and charges please refer to our Delivery Information and Charges page. All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund. We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
  4. Rebel what else can I do? I cant secretly record them to prove it as I read I wont be allowed to use it in court. I could go ahead and ask for the transcripts and pray to god they dont tamper with it. At the moment its my word agenst theirs.
  5. i called them and asked. the kind lady said it was only a transcript of the calls and not the actual recordings. i wonder if they tamper with the transcript?
  6. Thank you Bluesbot X well...4 weeks, no reply. I just called asking how i can get a copy of the call recordings and i was told i cannot get a copy of the recordings but a transcript. Whos to say they wont tamper with the transcripts?
  7. Hi unclebulgaria (love the name) difficult sums them up. Every company has their good and bad employees and even though the first person i spoke to was a right *ahem* the 2 people i spoke to after were polite but unhelpful. I understand the *ahem* maybe was having a bad day but the other 2 it was as if they were not allowed to help me or didn't no how to help me. If i say i want to complain i expect to be told how i can go about doing that, If i say i was miss informed i expect them to go and find out the truth (they have the recordings) and make it right. All i can say about VM is, I smell a Rat.
  8. i can wait, its just i like being prepared for whats to come and i've never been in a situation like this. I've always been the one who rolled over and paid any sum was said.
  9. They are horribly slow with their replies. I think its intentional
  10. Hi powertothepeople please keep me updated as i might be folloing in your footsteps (i hope it doesn't get that far). Virgin signed me up to a contract and the sales rep did not give me all the information so imagine my shock when 28 turned to 43pounds and when i tried to end it i was only then informed i was in a contract and would be charged a cancellation fee. Ofcom also said the same to me. Friend of mine told me last week that VM did similar to her last yr, quoted one price on the phone but charged a didn't price. she was lucky enough to cancel it on time. She called to complain about something the engineer had done but was shocked to discover the price of the package wasn't what she agreed to. If there is anyway i can be of help please ask. - Kay
  11. Hi flexeh, is there any update?
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