Made an order with Wickes 15days ago to arrive 14 days ago. All i keep hearing from them is my local store will contact me, which they haven't.
This isn't the first time this has happened. The last time it happened i got half a delievery and the store refused to deliver the rest because on their system it said it was all delievered. Customer relations informed me of this as the store would not get in touch with me even though they were told to to do that. I was eventually compensated for it, after 3 or 4 weeks of rining, so it was all sorted.
Now this delivery, i honesty don't want to keep emailing them and chasing them up, because i shouldn't have to.
Legally what can i do about it? I picked the day i wanted it delievered, had someone be there during the 10hour time slot and paid £30. In their terms and conditions, there is definitely a contract between us and they are obliged to either deliever the items or send me written information that they have cancelled it. But it says they don't have to do anything for 30 days after they recieve payment. Im wondering, if i keep quiet too, will they even do anything or notice after 30days is up?
Appreciate any help or advice : )
Here are parts their terms and conditions:
How the Contract Is Formed Between Us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.
Unless you cancel your order in accordance with our Cancellations, Returns and Refunds policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time.
We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.
All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.
For full details of our delivery service, delivery locations and charges please refer to our Delivery Information and Charges page.
All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.
We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.