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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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South West Trains - only 1 replacement of annual ticket if lost - help!


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Good day all,

 

I'm in a bit of a panic here. I have a £4500 season ticket with SWT. I managed to lose it about 1 month into the ticket and was interviewed by revenue protection and subsequently given a replacement.

 

Last night as I got up to let a lady off I folded the tray back with my season ticket in there and forgot to take it down again before getting off leaving my ticket on the train. Realising my mistake I tried to call the guard and SWT 30 mins after. However there were no numbers I could get through to.

 

I spoke to the guard this morning and he advised that I wouldn't be given a duplicate and I would have to buy a new season ticket as I'd already had one replacement. My current season ticket had until June to run, so about £1500 worth of travel.

 

I've got a new daughter being born soon and I can't afford the travel to get to work.

 

Surely SWT can't refuse to let me travel? I've paid for the service not the ticket right? Is there anyone who can offer me any advice on how to go about coming to a resolution which doesn't end up putting me into debt or losing my job!

 

Any advice greatly appreciated!!!

 

thank you

T

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Hello and welcome to CAG. The forum guys should be along over the course of the day.

 

I've looked at SWT's website and couldn't see anything about replacement season tickets. They have a helpline, it would be worth calling that to ask your questions.

 

I would say you need to buy tickets for now, because the website does say that you should carry your season ticket and display it when asked. Without a ticket you're likely to have further problems, I'm afraid.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Well I would certainly have said that you have paid for the service rather than the ticket. It seems to me that refusing to replace the ticket amounts to a penalty which exceeds their administrative costs and therefore could be unenforceable.

 

Presumably they deal with this in their terms and conditions. Please could you point us towards their terms and conditions

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Thanks for the welcome HB13.

 

Yep I'm buying tickets at the moment, which is killing me at £54 a day. I'll get a weekly next week but funds are low.

 

I'm just wondering if anyone has any advice to get round this issue and get SWT to issue a 2nd duplicate. Do I make up a story and file a report? Would they take pity on me because it's the 2nd time in a year rather than a month? Literally any advice... I know I screwed up here by leaving it on the train in the first place.

 

thanks all

T

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Hi there, the wording on their season ticket leaflet terms and conditions is as follows :

 

"if you lose your Season Ticket or it is stolen, report this immediately to the ticket office where you bought it. You should also report this to the police. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, it the original was issued for a period of one month of more.

 

We only allow one duplicate issue in an 12 month period. However we will only allow a second duplicate issue if :

 

(a) the original season ticket is returned to the train company which sold it to you within one month of you reporting the loss, or

(b) the first or second request for a duplicate was because of theft, robbery, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or another appropriate body."

 

However the wording on their website is different :

 

"Lost or stolen Season tickets or Photocards

- If you lose your Season Ticket or it is stolen, report this immediately to the ticket office where you bought it. You should also report this to the police. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, if the original was issued for a period of one month or more. We do not issue duplicates in respect of lost or stolen 7 Day Season Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Season Ticket.

- A duplicate season ticket can be issued if:

you tell staff at an office of the Train Company from which it was bought as soon as you reasonably can and, if required, you give a reasonable explanation for the loss;

 

you agree to return immediately the lost Season Ticket if you find it, to an office of the Train Company from which it was bought; the lost Season Ticket is valid for one month or longer

- If you subsequently lose or mislay your duplicate Season Ticket or it is stolen, then further duplicate Season Tickets will be issued on the same basis as your first duplicate Season Ticket. However, you may be asked to attend a meeting with the Train Company concerned to explain the circumstances in which your duplicate Season Ticket(s) was lost. Train Companies have agreed a Code of Practice for such meetings, a copy of which can be found on the National Rail and Train Company websites.

- We will refund (with no administration charge) the cost of tickets you buy while you are waiting for the duplicate ticket to be issued, if you hand these tickets in.

- If you lose your photocard or it is stolen, we can issue a new one, for which a further passport-type photograph is required. If we need to reissue your Season Ticket, an administration charge will be made."

Edited by ImminentDad
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Presumably these season tickets have electronic strips so that journeys can be logged but also which would allow the company to disable the ticket?

 

Have you any idea about this?

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As far as i know, the electronic strips are the method of access through gates etc, but these cannot be cancelled remotely so the tickets that are issued remain active... so I can see their point that they could lose revenue through fraud...

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I can't imagine that they're not cancellable remotely.

 

I'm sure that they are able to keep tags in your journeys. It would have been naïve of them not to take advantage of this statistical marketing exercise.

 

Even if they weren't able to cancel them, they would certainly be able to know when each ticket is being used.

 

Have a search for this kind of information on the Internet. I'm sure that there are people who will know about these kinds of things.

 

I would suggest that you begin by sending them an SAR and let's see what kind of information they have about you. They may well have information about the journeys that you make. If that is the case then they would also have information about how the ticket has been use subsequent to the loss.

 

Can you tell me a bit about the procedure for purchasing the ticket please.

 

Did you buy it online? Is there a checkbox to say that you accepted terms and conditions? What were those terms and conditions?

 

Did you buy over the counter? Did you sign anything to say that you agreed certain terms and conditions? Were any terms and conditions brought your attention?

 

The order of these things can be extremely important – especially to know if terms and conditions were brought your attention and whether they were brought your attention before or after the sale.

 

For instance, it might be possible that you bought the ticket and you are then given a wallet with the ticket in, and the terms and conditions. In that case the terms and conditions would not be binding because they had not been brought to your attention before you entered into the contract.

 

We need to look at the whole situation in detail before deciding upon a strategy

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yes they can be cancelled for the automatic barriers but that doesnt stop them being used fraudulently.

I would report the ticket as being stolen from your seat on the xxth of whatever and then get a crime number and ask again for a replacement. Keep all your daily tickets so you can ask fro them to be reimbursed

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Ah yes, it hadn't clicked with me that you haven't made a formal request for a duplicate yet. You have only asked the guard and been given an informal refusal.

 

I agree with the above advice. Make a formal application for a duplicate and see what happens. You never know, maybe all of this discussion has been unnecessary.

 

Keep us informed

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Thing is if I make a formal application for a duplicate then I won't be able to report it as stolen later. I've been given very clear advice that I will be refused a duplicate...

 

I'm leaning towards making a police report to say it was stolen from my seat...

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Well you must play it as you see fit, but the advice on this forum would be to play it straight.

Also they will ask you why you didn't report it immediately instead of waiting and paying full price tickets in the intervening time.

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However the wording on their website is different :

 

"Lost or stolen Season tickets or Photocards

- If you lose your Season Ticket or it is stolen, report this immediately to the ticket office where you bought it. You should also report this to the police. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, if the original was issued for a period of one month or more. We do not issue duplicates in respect of lost or stolen 7 Day Season Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Season Ticket.

- A duplicate season ticket can be issued if:

you tell staff at an office of the Train Company from which it was bought as soon as you reasonably can and, if required, you give a reasonable explanation for the loss;

 

you agree to return immediately the lost Season Ticket if you find it, to an office of the Train Company from which it was bought; the lost Season Ticket is valid for one month or longer

- If you subsequently lose or mislay your duplicate Season Ticket or it is stolen, then further duplicate Season Tickets will be issued on the same basis as your first duplicate Season Ticket. However, you may be asked to attend a meeting with the Train Company concerned to explain the circumstances in which your duplicate Season Ticket(s) was lost. Train Companies have agreed a Code of Practice for such meetings, a copy of which can be found on the National Rail and Train Company websites.

- We will refund (with no administration charge) the cost of tickets you buy while you are waiting for the duplicate ticket to be issued, if you hand these tickets in.

- If you lose your photocard or it is stolen, we can issue a new one, for which a further passport-type photograph is required. If we need to reissue your Season Ticket, an administration charge will be made."

 

 

 

You should call the SWT Customer Relations office on 0345 600 0650 and explain how you believe that you came to lose the ticket just as you have done here. Explain what your actions were in the 30 minutes immediately after you alighted.

 

You may be asked to attend for interview as described above, but in exceptional circumstances and if they are satisfied that this is a genuine event, then I would expect SWT to apply the terms above and as advertised on their current website.

 

Do not be tempted to make an excuse, help SWT to help you by "hot-listing" the lost season so that if it comes to light being used by someone else then they can take robust action.

 

The sooner you make a truthful report the sooner you are likely to get this sorted.

 

Good luck

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