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ImminentDad

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About ImminentDad

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  1. Thing is if I make a formal application for a duplicate then I won't be able to report it as stolen later. I've been given very clear advice that I will be refused a duplicate... I'm leaning towards making a police report to say it was stolen from my seat...
  2. As far as i know, the electronic strips are the method of access through gates etc, but these cannot be cancelled remotely so the tickets that are issued remain active... so I can see their point that they could lose revenue through fraud...
  3. Hi there, the wording on their season ticket leaflet terms and conditions is as follows : "if you lose your Season Ticket or it is stolen, report this immediately to the ticket office where you bought it. You should also report this to the police. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, it the original was issued for a period of one month of more. We only allow one duplicate issue in an 12 month period. However we will only allow a second duplicate issue if : (a) the original season ticket is returned to the train company which sold it to you within one month of you reporting the loss, or (b) the first or second request for a duplicate was because of theft, robbery, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or another appropriate body." However the wording on their website is different : "Lost or stolen Season tickets or Photocards - If you lose your Season Ticket or it is stolen, report this immediately to the ticket office where you bought it. You should also report this to the police. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, if the original was issued for a period of one month or more. We do not issue duplicates in respect of lost or stolen 7 Day Season Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Season Ticket. - A duplicate season ticket can be issued if: you tell staff at an office of the Train Company from which it was bought as soon as you reasonably can and, if required, you give a reasonable explanation for the loss; you agree to return immediately the lost Season Ticket if you find it, to an office of the Train Company from which it was bought; the lost Season Ticket is valid for one month or longer - If you subsequently lose or mislay your duplicate Season Ticket or it is stolen, then further duplicate Season Tickets will be issued on the same basis as your first duplicate Season Ticket. However, you may be asked to attend a meeting with the Train Company concerned to explain the circumstances in which your duplicate Season Ticket(s) was lost. Train Companies have agreed a Code of Practice for such meetings, a copy of which can be found on the National Rail and Train Company websites. - We will refund (with no administration charge) the cost of tickets you buy while you are waiting for the duplicate ticket to be issued, if you hand these tickets in. - If you lose your photocard or it is stolen, we can issue a new one, for which a further passport-type photograph is required. If we need to reissue your Season Ticket, an administration charge will be made."
  4. Thanks for the welcome HB13. Yep I'm buying tickets at the moment, which is killing me at £54 a day. I'll get a weekly next week but funds are low. I'm just wondering if anyone has any advice to get round this issue and get SWT to issue a 2nd duplicate. Do I make up a story and file a report? Would they take pity on me because it's the 2nd time in a year rather than a month? Literally any advice... I know I screwed up here by leaving it on the train in the first place. thanks all T
  5. Good day all, I'm in a bit of a panic here. I have a £4500 season ticket with SWT. I managed to lose it about 1 month into the ticket and was interviewed by revenue protection and subsequently given a replacement. Last night as I got up to let a lady off I folded the tray back with my season ticket in there and forgot to take it down again before getting off leaving my ticket on the train. Realising my mistake I tried to call the guard and SWT 30 mins after. However there were no numbers I could get through to. I spoke to the guard this morning and he advised that I wouldn't be given a duplicate and I would have to buy a new season ticket as I'd already had one replacement. My current season ticket had until June to run, so about £1500 worth of travel. I've got a new daughter being born soon and I can't afford the travel to get to work. Surely SWT can't refuse to let me travel? I've paid for the service not the ticket right? Is there anyone who can offer me any advice on how to go about coming to a resolution which doesn't end up putting me into debt or losing my job! Any advice greatly appreciated!!! thank you T
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