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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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claims investigation department


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Hello

I have accidently damaged my laptop. It was sent to repair people and come back with the letter that it's not repairable. Insurance company advise to write to Claims Investigation Department Dixons House. So, what I did send registred letter with explanations and copies of all letters and refferences.

Well, at this time over a month gone since they recieved my claim, I've no answer or letter from them.

Could you advise about the terms for investigation or next step wich I would need to do?

thank you in advance.

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Guest Paul - CurrysPCWorld

Hi thanks for getting in contact with us following your computer repair. Is this item under the first years warranty or is it under an extended agreement that you have?If its under the latter all I would suggest what you do is send 'claims investigations' a letter to state how the damage has happened and when, and they will look into it further for you. If the item is under the first years warrenty and you have damaged it. We would not be able to repair the item as you would not be covered under the manufactures warranty for accidental damage and that would be why they have sent it back to you. Keep me updated and I will look into this further for you if required. Kind Regards, PaulThe KNOWHOW Team

Edited by Paul - CurrysPCWorld
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thanks

that laptop is under second year of coverplan(expiry Jan2013), manufacturer's guarantee expiry date Jan11.

so, my main concern is how long I have to wait for answer from Investigation depatment?

Pavel

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Hi
.
T
hanks for getting in contact with us following your computer repair. Is this item under the first year
'
s warranty or is it under an extended agreement that you have?If it
'
s under the latter all
I would suggest what you do is send
'claims investigations' a letter to state how the damage has happened and when
(comma not needed)
and they will look into it further for you. If the item is under the first years warr
a
nty and you have damaged it
(full stop not required - use comma)
We would not be able to repair the item as you would not be covered under the manufacture
r
'
s warranty for accidental damage and that would be why they have sent it back to you. Keep me updated and I will look into this further for you if required. Kind Regards, PaulThe KNOWHOW Team

 

 

 

Just a wee bit of help...... Will shortly be starting a thread on DSG regarding mis-selling and misrepresentation over the last 26 months. When I see these simple mistakes it really shows why DSG has failed, to their cost, to deal with my concerns.

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Guest Paul - CurrysPCWorld

Hi Dimfam, The turn around time is around 14-28 days for the investigation team to get the full information and put together all the details that they have. They will be in contact with you when they have all the information. Kind Regards,PaulThe KNOWHOW Team.

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Guest Paul - CurrysPCWorld

Hi Kurvaface,Thank you for taking the time to get in contact with me. The agreements that we have are not insurance policies they are term agreements. We have several agreements which can be viewed in your local store if you would like to view them. If you have been sold anything from us under false pretences you can post up and I will look into this for you.Kind Regards,PaulThe KNOWHOW Team.

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kurvaface do you really think picking up on some spelling and grammer mistakes will help the OP

 

please take your issues up on your own thread and leave this to help the person who asked for help

 

ive reported the entire thread under the heading personal disputes see if the mods can clean it a little

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I pay to cag and contribute in order to ensure that anybody who needs help in a situation like this can get it without hinderance. I am sceptical that there is a legitimate

reason for the op to not have had his issues sorted yet. Based on my own experience with this company the only way to get rapid resolution is often to expose the problem publicly and embarrass the company into doing the right thing. The fact that this company has chosen to represent itself in such a public forum with a barely literate person suggests to me that they do not take it seriously. My advice to the op is to post up documentation for scrutiny by us so that the company concerned does the right thing - openly.

 

 

 

!!

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Well,

I would like to know, if time for responce from claims ivestigation department is up (45 days since they recieved my letter), whom I have to contact for futher action?

Sorry for my English.:oops:

Thank you

Pavel

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Pavel....your english is better than many around here :razz:

 

I suggest you make a complaint to PCworld but also in tandem to trading standards. 45 days is an utterly unacceptable degree of delay when dealing with a customer!

 

If you have any documentation in relation to the service you believe you should be receiving from this company, if you can upload it we will be able to make more suggestions:-D

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Hope you have better luck than I did.

My Advent Vega was accidentally stood on by my son and the knowhow insurance was only a week old. The tablet went in for repair later Sept ,the tablet was gone 4 weeks and returned unrepaired as it was "mis-use" via "The claims dept".

I complained in writing (you can't call them) to the dept and no answer but was contacted by an independent claim assessor a week later who verbally upheld my claim.

A further 2 weeks passed and nothing so I wrote to the CEO of the DSG group and another week later I was contacted by a customer services person who said the report wasn't back yet (3 weeks).

I received a phone call yesterday from customer services to say that a letter was in the post and my claim was rejected ,Goodbye and sod off . Small claims here I come

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Paul

Hi - I need Help, Currys in my experience just do not care about thier customers. Claims Investigations have had my explanatory letter for my Acer laptop since Nov 4th, ( following you collecting from store on 18.10.11) I rang your team last Friday & the service rep dictated an email he sent whilst I was on the phone to the Head of Investigations. Howeverseven days later& 38 days after I was told I could claim after accidentally damaging my laptop, endorsed by my local store, a service rep and a escalation team manager - still no decision ?????

Fair ??

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  • 5 years later...

I wish to report to this forum that I had an excellent service from Curry PC World's Knowhow recently. While I was shifting my HP desktop PC (quite heavy; it's the model with tower and monitor built in as one unit) from my loft room I accidentally dropped it when I attempted to rest it on the first floor banister. The PC landed on the ground wooden floor and was damaged. I sent it for repairs. I handed over the PC at the local Currys - the process was smooth. Whilst an attempt was made by the engineers to fix it, the customer service regularly updated me the progress. On Friday, I received a text message saying that the Knowhow would be replacing my PC. To date, I am due to visit the local shop to select a replacement product. I am highly satisfied with their service; on a scale of 1 to 10, I would give 10 to Knowhow!

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