Hope you have better luck than I did. My Advent Vega was accidentally stood on by my son and the knowhow insurance was only a week old. The tablet went in for repair later Sept ,the tablet was gone 4 weeks and returned unrepaired as it was "mis-use" via "The claims dept". I complained in writing (you can't call them) to the dept and no answer but was contacted by an independent claim assessor a week later who verbally upheld my claim. A further 2 weeks passed and nothing so I wrote to the CEO of the DSG group and another week later I was contacted by a customer services person who said the report wasn't back yet (3 weeks). I received a phone call yesterday from customer services to say that a letter was in the post and my claim was rejected ,Goodbye and sod off . Small claims here I come