38 days after reporting accidental damage to my daughters latop & CURRYS still cannot decide wether they will fix the Acer. Despite writing letters, & weekly phonecalls nowbody can give us info or decision, & guess what I'm still paying for the monthly "whatever happens" cover, so...where do I go... I would also like to know if the repair is finally rejected, who Regulates "whatever Happens", ie FSA etc?? Thanks !

Paul Hi - I need Help, Currys in my experience just do not care about thier customers. Claims Investigations have had my explanatory letter for my Acer laptop since Nov 4th, ( following you collecting from store on 18.10.11) I rang your team last Friday & the service rep dictated an email he sent whilst I was on the phone to the Head of Investigations. Howeverseven days later& 38 days after I was told I could claim after accidentally damaging my laptop, endorsed by my local store, a service rep and a escalation team manager - still no decision ????? Fair ??