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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Claim your tax back for cancelled flights


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It is possible to ask for the fee paid for cancelled flights.

If the flight was paid for by card then it will be refunded back.

They dont advertise this........but it is your right to ask for it !!;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 months later...

Though most airlines will attempt to deduct an 'admin charge' to do this when you ask. Does anyone know the legal position on this? BA for one charge a whopping £30 to refund the fee, pretty much swallowing up the refund anyway.

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I believe I am right in saying that the law regarding only states that when a flight is cancelled or if a passenger does not take a flight then the tax is not payable to the government. However the law falls short of stating that the tax should then be paid back to the passenger. This is why you find some airlines saying a refund of the tax can be refunded, however an admin fee is payable in order to get the refund!!!

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  • 2 months later...
Guest Wild Billy

Are we talking about Air Passenger Duty? The liability for Air Passenger Duty is with the airline rather than the passenger and it is the airline that pays the tax to the Government. It is the choice of the airline whether it passes on that cost to the passenger or not so I'm not really sure it is quite as simple as saying it can be claimed back if a flight is cancelled.

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  • 4 weeks later...

BA charge a service fee for issuing a refund on any ticket regardless of if its fare or taxation refund, only exception I think is on full fares that allow full refunds without charges. If a flight is cancelled and you are not rebooked then you should receive the full ticket cost back without any fees. Often at BA we issue passengers with further transportation vouchers if they want tax refunds. these normally come in the form of an MCO for further transportation. Fees although policy are enforced with a certain level of discretion so its always worth being nice to the person you are speaking to as take it from me you wont get anywhere if your not !!,

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That seems to nicely summarise the arrogant attitude I have found in my dealings with BA staff of late. I think BA would be wise to consider 'being nice' to their customers and stop treating them like fools. Following my recent dealings with them I have a) got a complete refund of all charges due to me including the ridiculous £25 PER TICKET (even though the refund for the entire booking is processed in one operation) and b) taken the decision my company or my family will NEVER fly with BA again.

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  • 1 year later...
  • 5 months later...

Hi, I cancelled 2 flights with Gulf Air and claimed the cost of the actual flights on my travel insurance, but not the charges. After endless emails with Gulf Air they have agreed to refund the airport tax, less a £20 admin charge. They still refuse to refund the fuel and insurance charges which are most of the charges! Is there any way I can get this back? Thanks

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  • 2 weeks later...

Not a chance of getting anything else back as they are not obliged to refund anything but "applicable taxes". Now I have worked in the industry for 20 years and can tell you that there are up to 15 different "taxes" applied to an airline ticket. To be honest a lot of them make no sense at all and it is designed to make it more difficult

We do refund our clients taxes and it is certainly becoming more popular for people to ask about it but even for us the airline will just give us an amount of a refund for taxes and thats that.

Sorry to be the bearer of bad news

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  • 2 weeks later...
Hi, I cancelled 2 flights with Gulf Air and claimed the cost of the actual flights on my travel insurance, but not the charges. After endless emails with Gulf Air they have agreed to refund the airport tax, less a £20 admin charge. They still refuse to refund the fuel and insurance charges which are most of the charges! Is there any way I can get this back? Thanks

 

Hiya,

 

Can I ask which insurance you used to be able to claim back the cost of the flights after you(?) cancelled them?

 

I booked some flights on Thursday, found £250 cheaper flights on Saturday but flights are non-refundable from the airline. Looked through all insurance clauses on mine but couldn't find anything that might be able to help me get any money back. Not fussed about the tax, but £680 of the ticket price would be useful!

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  • 5 weeks later...

Your travel insurance will not just refund the cost of the flights if they are non refundable tickets. Check the fare rules they may be non refundable but changeable. To be honest unless you have a death or serious illness that prevents travel( will have to be certified and is restricted to you or a close family memeber ie husabnd wife child or parents) you will not get the money back and no insurance policy covers you for this.

 

The issue of taxes is slightly different in that you can apply to the airline or travel agent who booked them to get the taxes back however you will end up with a tiny proportion of what you actually paid by the time everyone has applied their admin fees and some of the taxes are non refundable anyway

 

Sorry I cant be of more help

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  • 1 year later...

I have a similar situation. I booked my flight with a travel agent and when I attempted to claim back the taxes I was told that no refund was due at all. I then challenged them to explain where the taxes go and the travel agent responded by saying that the carrier (Virgin in my case) withhold the tax when a ticket is cancelled. I spoke to Virgin Customer Services and Virgin said this is absolute rubbish - all taxes are refundable to the travel agent to pass on back to the customer. In my case its obvious that the travel agent have no intention of returning my money back. I have written off to ATOL to get some advise but it seems the rules around refunds of taxes are quite vague such that they allow travel agents and airlines to pull a fast one if they can get away with it.

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