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  1. Finally reached a resolution, received today an amount equivalent to purchase a replacement phone. Thanks for you advice and assistance, and support.
  2. By way of update - Off the back of the above Wetherspoons have finally started to engage with a view to finding a resolution.
  3. Letter sent, recorded delivery, dated 10th March. Giving a couple of days grace I still received no reply to that letter. I was looking to move to the next step today, but have just received an email from their customer service team, in apparent response to my customer service contact (dated 14/02/22) saying next to nothing, aside from confirming they received my letter (as above in my post). "Thank you for contacting the Wetherspoon Customer Services team. I’m very sorry to note your comments and apologise for the delay in our response. We have passed this to the Pub Manager and Area Manager for a response for you, we appreciate your further comments in your letter and we have pushed for an update on this for you. They will be in touch in due course. Your patience is greatly appreciated at this time." Do you think I should continue to wait, or move to preparing for MCOL ? TIA
  4. Any advice on whether the below works? Too much/little detail? Thanks in advance Wetherspoons Wetherspoon House, Reeds Crescent, Watford, Herts WD24 4QL 10th March 2022 Letter Before Action Dear Sir / Madam, Despite our many attempts to communicate with yourselves, either directly with your venue, or through your contact forms online, we have received no responses. As such I am writing to you in a final attempt to reach a resolution before taking further action to recover my losses. On 3rd February 2022 my partner and I visited the (name and location of venue) for a meal. Having finished we went home and realised I had left my mobile phone on site so called it immediately to check its location. The phone was answered by a lady who identified herself as the duty manager, confirmed the phone was in her possession and offered to look after the phone, placing it in the safe until we could collect the following day. My partner attended on the 4th to be informed the phone was missing from the safe, someone would look into this and get back to us. We then contacted and visited the site on numerous occasions, each time being told this was being looked into, and someone would get back to us. Our main contact throughout was the GM (Name of GM we have been dealing with), who having agreed there was a duty of care, was taking steps to speak to staff and to review CCTV. To date, we have never once been contacted, though the device is still apparently missing. We have tried to reach out to Wetherspoons directly, via your contact form on your website, again no response. Having accepted responsibility for the phone, Wetherspoons have a duty to take reasonable care of my property. In losing the phone while in your care, we are looking to you to either arrange return of the phone, or to pay the cost of a replacement device, a value of £250. If I do not receive a response, in writing, within 14 days of the date of this letter, a claim will be raised through the courts to recover my losses, without further reference to you. Your sincerely (my contact details)
  5. The manager of the venue confirmed his belief the phone was placed in the safe (by the manager on duty), and apparently spent many hours reviewing cctv to understand who then removed it from the safe. Apparently the Wetherspoons CCTV doesn't cover the area the safe is in so has not been able to confirm directly who took it. All conversations have been as a result of our contacting them, I've received no comms from them at all, either their returning promised callbacks, or as a result of completing their online Customer Service contact forms. Absolutely no intention of using the 'theft' word, as emotive. I'm crafting some words for the LBA now. I'll post here shortly (excluding identifying information) for comment before sending by recorded delivery.
  6. Thanks for the information, makes sense. Just to clarify, this should go to Wetherspoons Head Office, rather than the licensee who we have been dealing with thus far. In terms of their potential defence, they have been able to confirm it was placed in the safe, but they have been unable to identify who took it from the safe, with the cctv apparently not covering the safe!
  7. Ideally recover the phone or replacement, value around £250. Courtesy would be a bonus!
  8. Hi, Looking for advice We visited our local Wetherspoons for a bite to eat but left mobile phone behind. When we arrived home we noticed it was missing so called the phone, it was answered by a person who identified themselves as the manager on duty at the pub. She offered to put the phone in the safe for safe keeping and to collect it the following day. We headed over to collect it the following afternoon to be told the phone had been 'removed' from the safe and that they couldn't find it. We visited a number of times, being told they would review cctv and get back to us. It's been nearly 4 weeks, despite several call and visits, no update and not once have they contacted us in all that time. We've reached out to the Wetherspoons head office / customer services, also no response. Basic courtesy completely lacking from Wetherspoons. Any suggestions on next steps? Thanks in advance
  9. Quick update on this. I have been chasing this tco several times but have still never received a copy of the documentation. That said, on the most recent call, they did decide to cancel the ticket as a 'goodwill gesture'. Whilst it doesn't answer the question it is a good outcome on the ticket. Can anyone recommend any good reading on the status of these markings. In particular, I'm confused as to the single yellow line, and its meaning. In Sutton, ALL other single yellow lines have the same restrictions of Mon-Sat 08:00-18:30, and none have double blips. Every other location with double blips is also marked with double yellow lines. The reading i've found elsewhere seems to indicate that yellow lines restrict waiting, with blips separately designating any restrictions on loading. The markings at this location certainly confuse me (and clearly the dozens of other people who park at this location every single day, and all of the 10 years i've lived here.
  10. Thanks for the reply. I will ask for a copy of the Traffic Order for this stretch first thing on Monday. The no loading at any time and the turn off engine while waiting signs were in place on the day. Also, as mentioned above, the yellow blips are more evident now than in the google image. The single yellow line has been in place all of the 10 years i've lived here, with vehicles parking along that stretch of yellow line all of that time during the 'apparently' unrestricted time.
  11. The car was parked directly outside the Betfred / 'Lesna Chata' shops. The empty pole at that location (and in these pictures) has since had added to it the signs mentioned above ('No loading at any time' and 'turn off engine when waiting'). The blips which are extremely faded in the google images have been repainted, though now more visible have already started fading, not enough to be an issue. Everything else appears to be the same as now. There are yellow restricted time signs, within 100m along the road, both before and after this point. As with all other single yellow signs in sutton, these have the Mon-Sat 08:00 - 18:30.
  12. I live on the High Street in the London Borough of Sutton. Recently a visitor received a PCN while parked on the single yellow line outside my house shortly before 8pm. All the nearest (under 100m) yellow control signs for single yellows nearby show restricted times of Mon-Sat 08:00 to 18:30, however there is not a yellow sign directly at this location. Seeing the single yellow line, and the time, my visitor thought parking would be fine. At the location there is also double yellow blips, controlled by a No Loading sign. To compound the confusion, at this location there is a newly installed sign stating 'no idling, turn engine off while waiting'. She submitted an appeal expecting the ticket to have been issued in error by an over-exuberant TCO over the xmas period and to be overturned, unfortunately the appeal was rejected on the basis of no loading at any time. My question is, is there any point in continuing the appeals process on the basis that the single yellow would have reasonably considered to have been in force, on confusing signage / markings, was waiting/parked not loading, or possible other basis, or, to pay the discounted penalty before they remove the option. Thanks in advance. The contravention on the PCN - 02 - Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force. Location postcode (for Google mappers!) - SM1 1LD
  13. Thanks guys. Will send a quick letter today as suggested.
  14. Not stayed in touch with developments over the last few months so have been 'ignoring' a PPC invoice since December. This morning I arrived home after a few days away to find a 'Letter Before Claim' from Premier Solicitors in relation to this dated 29May. Argh ! The 14day clock running seems to indicate that my response needs to be back with them by Friday (12th) unfortunately i'm off to Germany Sunday early until Thursday. Horrible feeling I might have to settle which goes against every fibre of my being. - £110 grrrrrr Could anyone offer some advice please please TIA
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