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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Capquest for Santander - still demanding moneyy my late husbands debt **ACC CLOSED**


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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

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Guest Mrs Hobbit

Firstly, please accept my condolences. No death is easy to deal with, and then to get a letter like this just makes it harder.

 

I would send the letter back, write on the envelope it came in Mr X now deceased. this happened to me, and as husband was buried at sea, i sent them the latitude and longditude of his burial as his forwarding address. I had notified all our creditors of his passing with a copy of his death certificate; one firm did not action this and kept sending me letters addressed to him, so i just sent them back with the details of his burial as a forwarding address for them.

 

Santander are the pits to deal with in this situation. they are supposed to have dedicated Bereavment Team, but if Capquest are the DCA's I would just return the letters to them. Seal the letter back up and send it back. Reporting it might be cathartic for you, but nothing will be acheived apart from a slap on the wrist with a wet bus ticket if at all.

 

Santander do not have a joined up computer system so left hand does not know what right hand is doing.

 

Is the card debt SB? Of course if the debt was husband's only they could chase for repayment out of his Estate. if it is SB and old debt, it's a different game.

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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

 

I can see this is upsetting. Capquest may just be chasing the debt for Santander, so i would suggest you send a formal complaint to Santander head office addressed to their Chief Executive.

 

If the card was in his sole name, there is not much that Capquest or Santander can do about this debt. Perhaps a complaint might lead to Santander just writing it off.

We could do with some help from you.

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Thanks for the replies. It was in his name only and he was paying a token amount each month. My original letter told them there was basically no money/estate left by him.

I will send a formal complaint to the head office with a copy of the original letter. If nothing else at least I will feel as though I'm doing something.

Thanks again

H

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roup

 

 

Mr Nathan Bostock Chief Executive

 

Email [email protected]

 

Telephone 0800 171 2171

Website http://www.santander.co.uk

Social Media T F

 

Postal Address 2 Triton Square, Regent's Place, London, NW1 3ANM

Company Number 02294747C

Company Status Active (Established 12/09/1988)

 

See also Customer Services for Santander Group

Companies House data for UK companies from 02294740 to 02294749

 

 

Related lists UK Companies

:mad2::-x:jaw::sad:
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Capquest

 

Ms Helen Ashton CEO

 

Email [email protected]

 

Telephone 01252 576371

Website http://www.capquest.co.uk

 

See also Customer Services for Capquest

 

Related lists UK Companies

 

Advice from CEOemail.com Hints and Tips on how to write your email to the CEO

 

 

get onto them as Capquest should of not come back to you - under the circumstances they should of just passed back to Santander with evidence and left it at that, complain complain

:mad2::-x:jaw::sad:
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slightly retitled

moved to Santander forum and tweeted to them too

 

 

disgusting!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes :) Its been tweeted for you.

 

If i may add, I'm so sorry for your loss. Its very sad when we lose one so close.

Technically any sole debts owed by him would normally die with the estate etc (Be paid out of what's left - If there isnt anything left after funeral costs etc - Then you cant be expected to cover them)

 

We did once have a case with Santander who dealt with Phillips Cohen and co. They were rapidly sent packing.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Email to Helen Ashton sent back as address not found. After looking around I'm wondering if the CEO of arrow global would be the one to write to as they own capquest??. Will look into it a bit more and send tomorrow

H

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Hi, received a response from santander who are investigating.

Apparently arrows ceo is Lee Rochford. Can't seem to find contact details so will email capquest and probably send a letter to arrow.

Thanks for your help everyone

H

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  • 3 weeks later...

Hi,

Just wanted to say thanks for your help and support.

Santander and capquest both apologized and the account is now closed.

 

Really appreciate all the help and advice from you all

 

Best wishes

H

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