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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome Finance - This company needs to be banned.


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hi there grumpymoo

as far as i know they dont open on the weelend but funny enough we were pestered via telephone saturday morning.

harassment letter has now been mailed.

regards:D

 

I had a visit at 8:30 in the morning a few Saturdays ago... my OH answered the door and told him I was in bed!

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id like to say whilst you big heads been up your arse about how fantastic your own financial status is you seem to have forgot that its the likes of us muppets that keep you in your job in the first place, and your job isnt so great you sit in a ****ty office at a ****ty desk ripping people off all day, i would sooner flip burgers or clean bins if it meant i could sleep at night, but then again i have a conscions, unlike you, you would probably rip your own mother off if it meant getting a nice bonus at the end of the month.

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hi im new to this site and im just wondering if anyone agrees we have a case, so here goes. my husband took out a secured loan of £10.000 to be repayed over a 15 year period from welcome finance in november 2008 we beleive he was mis-sold ppi due to the fact that he was not told the insurance was optional and was led to beleive that his application for credit would be rejected if he didnt take out the insurance, the policy exclusions were not explained to him either before or at any time he took out the insurance and was therefore not able to make an informed dicision as wether this insurance was appropriate for him. it was not explained to him that the policy premium would be paid upfront as a single premium and would be added to his dept and attract intrest. his insurance agreement expires after 60 months but the loan agreement is for 180 months which means he will be paying intrest on a policy which is no longer in force. this was not made clear to him at the time the policy was sold to him. the insurance was unsuitable for him as he was and still is selfemployed at the time he was sold the policy and was not made aware of the specific exclusions to selfemployment cover. the start amount of the loan was £13210.87 my husband pays £284.17 a month they add between £285 and £332 in capitalisation each month there fore after 12 month he now owes £13902.34 its going up not down, and i would like to know how they justify £10 for a phone call and charge £10 to send a full statement, they are rip off murchants that frive off vunrable people.

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the message i sent yesturday went in the wrong place sorry for the confusion. i was reading a message that was sent by one of welcome finances employees, that inplied anyone who has a loan with them are muppets, and i found it affensive. it was supost to go under that post, soz. gpm0708

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that post i wrote yesturday was meant to go somewhere else sorry for the confusion, i was reading a post were one of welcome finance employees had basically said anyone who had a loan with them where muppets and i took it personal as my husband has a loan with them, i dont know why it ended up here. soz gpm0708

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