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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Basic Introduction to Consumer Credit litigation


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Thanks

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Many thanks for putting in the time to do this. Clear, straightforward, plain English advice is just what we need. I too will be subscribing for future reference.

Abbey

6/10/06 - £1260 received in bank charges :-D

Lowell

7/2007 alleged debt 1

1/2008 closed file:)

1st Credit

4/2007 alleged debt

7/2007 complaint sent to TS & OFT

1/2008 Mackenzie Hall threatening legal action

2/2008 closed file:)

Lowell

7/2007 alleged debt 2

7/2007 CCA'd

11/2007 complaint sent to TS & OFT :?

Lowell's continue to harass :(

Lowell

6/2008 alleged debt 3

6/2008 CCA'd

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Dear Tomterm,

 

I am so glad to have found this thread, it is a pearl of wisdom, for us less litigant cagger. I found the thread extremely helpful and written in a format that is so easy to digest. I understand it totally, and it will help me so much.

 

Thank you for your help and support of others:D

 

If cag gave medals to hero's you would have one:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Tomterm - you've done good and fair postings here. Congratulations.

 

What I don't see is the possibility of judge bias.

 

My wife and I, as defendants, dressed appropriately for Court to defend an unpaid bill for poor workmanship.

 

The claimant had multi-coloured hair, was quite inarticulate, and asked for a recess "to comfort her single-parent child" waiting outside the court.

 

She (the claimant) returned shortly thereafter breezing self confidence.

 

The judge, eyes glazed over, said in effect Mr. and Mrs. Vandermerwe look as though they can pay, you obviously need the money for your habit (sorry child).

 

Van

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  • 1 month later...

excellent thread

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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Hi there,

I wish to take one of my creditors to court after the 8 week response time is up, and time is up 17th jan 2008, are there any threads that will clue me up legaly, i'm not affraid about going to court, because they have to prove that they sold me PPI product, and they have absolutely no chance of that, i am just in need of a prep guide to ensure i know what games they play in a court of law, and that i've got everything i need.

Any advice is good advice as it is more than i know now.

Regards

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http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

TRY THE LIBRARY FOR THE TEMPLATES YOU THINK YOU NEED

PPI if you have claimed on your PPI i think their is still room to claim against being mis sold for the fact we almost all were of the beleif at the time it would clear the debt...sadly this was not happening when it came to the small print it was not always apparent that they only paid a percentage

patrickq1

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Actually Partick, I too had an insurance lopped onto a loan account which on a £13k loan on a 5yr period added nearly £6k in insurance. I had no choice at the time. I did claim for 12mnths which was the limit whilst ill and got £404 per month paid on the loan, but I still feel miffed at the rip off but don't feel I can claim because I made a claim myself..maybe I should.

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i think you will find that being of a beleif then that the bill would be cleared because of the PPI is enough to raise doubts and also is open to the mis selling of this product,considering the price that the banks and finance charge which can be as much as three times or even double the normal limit you would pay,secondly when and if you dealt with an independant insurer they would explain all the ins and out ,where as banks poin t yo to a PPI that will pay upto about 15000 making it seem like you are totally covered so even if you already claimed your payments this in no way satisfies yourself so your claim that it was mis sold...patrickq1

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I received a citaion recently staing TBI had an assignation from Liverpool Victoria for a debt I owed amounting to circa £6500. I submitted a time to pay and a letter stating that TBI did not have the correct address for me on file to which they supposedly had sent the confirmation of assignation. I accepted acknowledgement to he debt owed to LV but as intimated had not received correspondence from TBI . Will the court enforce this litigation?????

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Just a bit gutted that you dont get to meet Judge John Deed!

All comments are well meant but i am not legally qualified only CAG educated:D

 

 

In the slight chance i have been helpful please click the scales:)

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Tom great thread

 

re post 8 on this thread......

 

Establish that they sent a default notice in the proper format

 

 

 

 

The following information must be contained in the default notice:

 

i a description of the agreement sufficient to identify it

ii the name and a postal address of the trader

iii the name and a postal address of the customer

iv a statement that the notice is a default notice served under section 81(1) of the Consumer Credit Act 1974

we have a simple reading error obviously you meant to say section 87(1) and not section 81(1)

this thread is so good i would suggest you all paste it into your home page on this site for easy reference far more permanent than a bookmark or adding to your favourites

:cool: sunbathing in juan les pins de temps en temps

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yeah, that was just a typo. Fixed it.

 

Thanks for the compliment... the thread is in the wiki as well.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Hi Tom,

Thanks for the info, I received a Court Claim two dys ago, do I send the reuest for information letter to (a) the claimant (who is the original creditor - TSB) (b) the dca or © the claimants solicitor (Sechiari C&M)

Nat West - £16k debt - settled f&f £4k

Cap One - £8.5k debt - settled f&f £2.1k

Egg - £15.5k debt - settled f&f £3.9k

Lloyds Tsb - £5k debt - settled f&f £1.2k (Lit)

Barclaycard - £10.8k - lost agreement

£39k of debt still to go!

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Hi Tom,

Thanks for the info, I received a Court Claim two dys ago, do I send the reuest for information letter to (a) the claimant (who is the original creditor - TSB) (b) the dca or © the claimants solicitor (Sechiari C&M)

 

Hi,

 

You'd really be better off starting your own thread, as your questions will get lost on here;

 

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

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The name and address for service of documents which is on the court claim. this is normally the solictor.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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This might be a basic Consumer Credit Question:

 

If an agreement is found to be a multiple agreement because 2 categories of credit per CCA need to be found in the type of credit within that agreement, would or could one of those categories be an ' exempt' agreement? ie: an amount which is classified an exempt agreement in line with say s.16 CCA

 

Also, If an agreement is deemed unenforceable as a result of a wrongly constructed credit /Loan agreement would it be only the 'regulated elements' that are unenforceable and not the unregulated parts?

 

 

Thanks

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