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    • Nothing will happen in regard to this one shoplifting event, other than Sainsburys won't let you shop in this store again.   But, if you continued to shoplift, then the consequences are more serious. Local to me, there  is a town where about 13 people have been banned from shopping in many of the shops. They are subject to some form of order, where if they set foot in any of the stores, they will be subject to arrest by Police.  
    • Agree with DX, Sadly, from the pics, it looks like you're bang to rights😪 The rules are very explicit. Before entering the box, you must ensure that you are able to completely exit. It looks like the car in front may have moved a couple of feet and tempted you to set off, but when you did that, there still wasn't enough room to completely exit the box. By all means ask to see the video evidence, but saying you had to stop because the vehicle in front stopped, isn't a valid defence.
    • Hello, welcome to CAG. I imagine the letter that the security guards talked about will be a letter from a company or lawyers who specialise in trying to extract money from shoplifters. I think Sainsbury's use DWF solicitors, otherwise it could be a company like RLP. It won't be a 'fine', only the police can do that. Look at this as a parallel 'justice' system that doesn't involve the plice. If you read around the forum for other cases of shoplifting, you'll get the idea of how this all works. If you think your behaviour has become compulsive, we suggest having a chat with your GP who should get you help for this. Best, HB
    • despite our wettest 18 months on record,  Low levels of rain and snow have cut Canada’s hydropower production, forcing it to increase electricity imports from the U.S.   - NYT
    • Hi all…. i was wondering if someone could help me. I am ashamed I have been caught shoplifting from Sainsbury’s by two undercover security guards who I suspect have been following me for a week now… I have been impulsively shoplifting due to what I think could have become an addiction of some kind. I am ashamed of what I had been doing and I do believe being caught has been for the greater good. i was taken to a room and asked to empty my bag, the guards were slightly rude but I complied with them politely as I know they are just doing their job and I am in the wrong. They retrieved my address, name, birthdate and took a photo of me, they asked me how many times I had shoplifted and I said twice and I didn’t want to be foolish and say just once. They issued me a letter of ban from the store and if I was caught in the store again the police would be called. They told me I would be paying 2x what I had stolen today as the goods had been damage which I am guessing is stole around £65 worth roughly. I did offer to pay for the items I had stolen on the day but they declined. They did not call the police but let me leave after claiming I was a lucky person. They told me to expect a letter in the post and that I “would be smart not to ignore it”  what should I be expecting in the post from them? I am aware from reading a lot online about security costs.. people mentioned to ignore these costs however as I had damaged the labelling on the goods should I still comply and pay the fines ?  kind regards awful shoplifter
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Sports direct shocker!!!


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Hi all, I stumbled across this site after receiving shocking customer service from SportsDirect. I placed an order and paid 9.99 for delivery. I was to expect 3 diff parcels. I received one relatively quickly, waited a few days then had notification that my 2 outstanding parcels were delivered. Left behind back gate, which is fine. I get home grab the parcels and excitedly open.

Pleased with all but noticed an item was missing. IMMEDIATELY live chatted to ask when I would receive the missing item, to be informed they would look into it and the agent ended the chat. I thought oh, slightly abrupt. I had an email a couple of days later to thank me for my patience, by this point the missing item was for a school trip for my daughter, so my MIL ordered another jacket from a different site.

I the. Got an email telling me they are ‘100% confident the item was in the parcel, so they won’t be proceeding with my ‘claim’. Honestly, gobsmacked isn’t in it. Obviously, their processes are flawed! And they just expect me to absorb the cost of their poor service/procedures. I have never experienced such poor accusatory customer service in my life, and I am 46!

I am now determined to get my money back, it was only about £26 I think but imagine if it was an expensive item. I’m attempting a ‘mrbatesandthepostoffice’ strength in numbers, surely I’m not alone here, and it should not be allowed!!!! They have thieved from me!!!! All comments and experiences welcome PLEASE!!!

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Welcome tot he forum.

If you could please paragraph your posts in future as it makes for easier reading on small screens.

I have moved your topic to the retail On line Forum please continue to post here.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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You could bring a legal action but the easiest thing for the moment might be to begin the chargeback through your bank.

There will be some hassle about this and of course sports direct will tell the bank that it was received. You need to insist with the bank that you are their client and not sports direct and they owe you a duty and they are you a duty to believe you.
Start the chargeback procedure and let us know what happens

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YES!!!! I knew there must be other victims of this SHOCKING dismissal of claims ( genuine claims I KNOW I DID NOT RECEIVE THE ITEM, so I KNOW their processes are flawed!!!!)

I genuinely hope we can find at least a few more and join together to get our issues resolved. Like yourself, I was amicable throughout, contacted them immediately and waited patiently for their (shocking) response. I just can’t see how what they are doing is legal!!!

I knew I wouldn’t be the only one, we need to gather momentum!!!!

Thanks for sharing your story!!!

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separate claims are more powerful that joint ones.

there's no such thing in the UK as 'class action'

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posted (edited)

Oh, ok!

I have just been on to trading standards, advised to write to them with a formal complaint, via recorded delivery,

I have a ref number for my TS log,

I should contact my bank to state I may need to request a chargeback, to log it with them in the relevant time frame.

I’m to ask Sports Direct if they use a ADR scheme to resolve issues and await their response.

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

Edited by dx100uk
external letter link removed
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I had a similar experience with another retailer.

I ordered two of the same item but only received one, got the normal run around and even took photos of the weight next to their bag which showed the weight of one pair of trainers, in the end I had to go to my bank and do a chargeback.

 

Does the packaging show the exact weight when they posted it at the warehouse?   

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3 hours ago, BettyMetty said:

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

nope a waste of time, doesn't add any weight to anything.

i've also removed that cab link, letters like that are as useful as a chocolate teapot if you've already complained/had comms .

send them a letter of claim or get the chargeback done as bankfodder said yesterday.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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