Amazon cease and desist CMS solicitors

[ryanwheels]

 

Hi

Nothing in saying is not true - it was Amazon logistics who delivered it. I guarantee you, I can provide a tracking number as an example if needed.

I didn't see any damage, it was just marked as damaged. The proof was on the tracking and on the Amazon order page where it said "package could not be delivered"

Just to confirm again, all items were 100% sent to a hub and not a residential house 

[honeybee13]

I'm getting confused with your answers, I'm sure it's me. Have you ever seen one of the packages in the flesh, so to speak and does this hub make you collect the parcel in person over a counter? Or something else?

HB

[ryanwheels]

Hello

I have not seen a package myself, they have been marked as damaged by someone else - it's not myself declaring or marking it as damaged.

And the Amazon hubs work like this -

Multiple hubs around the UK, they can be convenience stores, news agents etc. So the driver takes it to the hub, it's then marked as delivered to hub. Shop keeper is supposed to keep it for 7 days, sometimes they do cut this short and give it back to the driver prematurely (this can be due to lack of space, size of item etc). 

Once at the hub, you can then go and collect with your ID and pickup code 

 

 

[honeybee13]

So it's over the counter, not a locker?

HB

[ryanwheels]

William - thank you for your advise here 

It's an Amazon counter, they have said its a locker in their letter - nothing was sent to a locker.

They all went to a counter where someone has physically received the item who worked in the shop

[honeybee13]

What would you put in a letter of intent, WB?

HB

[Bazooka Boo]

It'll definitely have a wet ink signature.

[BankFodder]

Still waiting for the PDF copies of the other letters and which I asked yesterday for you to post up. You haven't made any reference to these at all.

Also, I'm starting to feel uncomfortable with your replies.

At one point you seem to say that you haven't seen anything. Then you suggest that in fact you have seen a parcel and that it was marked as damaged. Then you say that the parcels were sent to a locker. Then a hub. Now it's a counter.

If there was a criminal action in respect of this, you can be pretty certain that it would go to a jury. With your attempts to sidestep Amazon security procedures by using other accounts, plus your various versions of what has happened, it wouldn't go very well for you.

[ryanwheels]

Sorry maybe I didn't explain myself well enough - the only evidence I've seen of the damage is from the tracking information on Amazons website. The tracking showed "damaged and returning to Amazon". I've never stated, or mean to imply, to say that I have seen anything physically

I've always said Amazon hub, the letter is where the solicitors referenced a locker. If I have referenced a locker anywhere, it's only in relation to what the solicitors stated in their letter. I've had a read back and I have been referring to an Amazon hub from my first post. I'm not trying to hide any of the facts.

I will upload the other PDFs as soon as I physically can, I'm waiting for them to send it through to me. I just know they received similar letters as they sent screenshots, but I want the whole PDF to upload 

Edited June 3, 2023 by ryanwheels

[ryanwheels]

I've got 1 of the 2 other letters sent through 

 

Attached here 

Letter 2.pdf

[dx100uk]

FWIW: these people are just the same as the ACS Law etc etc and the copy right infringement pirated video/you watched a naughty movie on your wi-fi scammers.

let 'em get on with it.

[BankFodder]

I certainly think that you shouldn't have any more communication with them until you hear back to the letter which you have sent. Also, the other account holders involved in this should not communicate.

Let's see what happens

[ryanwheels]

Thank you all for your advise, I'll see what happens from here

[unclebulgaria67]

For example 1  the items were delivered on 12/2/23 and refund requested due to non delivery on 13/2/23.

This is a bit strange. As soon as items are delivered to a hub store, the person ordering the item receives email and text confirming the items are ready to collect  plus confirm instructions for collection e.g., ID required.

And as soon as items are collected, am email and text confirms items collected

What is strange, is that a refund was requested only 1 day after the items were delivered to the hub store.

If the allegation is that someone at the hub store has stolen the items, then go to the Police, report the thefts and get crime reference numbers.

If you are willing to make statements to Police, perhaps you may be believed. As the consequences of making false statements to Police would be a serious offence.

 

 

 

 

 

 

[ryanwheels]

Hi

Items were marked as not deliverable, see attachment here. That's why Amazon were contacted as it was due to be delivered, but my Amazon account said otheriwse. 

IMG-20230219-WA0000~2 (1).pdf

[Manxman in exile]

50 minutes ago, unclebulgaria67 said:

... What is strange, is that a refund was requested only 1 day after the items were delivered to the hub store.

If the allegation is that someone at the hub store has stolen the items, then go to the Police, report the thefts and get crime reference numbers.

If you are willing to make statements to Police, perhaps you may be believed. As the consequences of making false statements to Police would be a serious offence.

I don't think* the OP is suggesting that anybody at the hub has done anything.  I think* he's suggesting that the items never even reached the hub because they were marked by the courier as damaged and not deliverable, and supposedly returned to Amazon by the courier** before they even reached the hub...

 

* I say "think" because the OP's story is so muddled, confusing and difficult to follow that I don't really know what he's saying.  And that's after 40 posts on a second thread on this matter...

** Whether the OP is accusing the courier of something is equally unclear...

Edited June 3, 2023 by Manxman in exile

[ryanwheels]

I'm not blaming anyone, i don't know who is at fault - all I know is items were marked as damaged and being returned to Amazon, and that Amazon are blaming me

[dx100uk]

well tell them you never saw any of the packages, they never reached the collection point you selected.

go speak with the courier who marked them damaged and stole them..

id be ignoring CMS .

 

dx

 

[ryanwheels]

Amazon were the courier, Amazon logistics. They generally tend to use their own courier service when delivering to a hub. 

The tracking number was not royal mail, evri, DHL, UPS. 100% was Amazon logistics.

Edited June 3, 2023 by ryanwheels

[Manxman in exile]

6 hours ago, ryanwheels said:

William - thank you for your advise here 

It's an Amazon counter, they have said its a locker in their letter - nothing was sent to a locker.

They all went to a counter where someone has physically received the item who worked in the shop

But I thought that your amazon account - you showed a screenshot earlier which said of the items - and I quote directly - that "It can't be delivered".

To me "It can't be delivered" means it would never have been delivered to the hub, but above you seem to be saying that somebody at the hub actually received them.

I think it would be helpful if you could explain to us what facts you know for sure, and what "facts" you are only speculating about...

For example, do you know if the items ever reached the delivery hub - or do you have no idea at all what happened?

[ryanwheels]

Ok I need to rephrase - they are sent to hubs where it would be taken and received by a shopkeeper, unlike lockers where they are put inside a locker by the driver for the customer to collect.

Im only going off the information that I can see on Amazon.

I don't know if they did reach the hub or not, only Amazon would be able to answer that. All I know is that my order page said it was not being delivered, and the tracking was marked as "damage and returning to Amazon". As it's Amazons internal tracking I can't retrieve the information, I luckily had that one screenshot of my order page in which I shared 

[Manxman in exile]

So what you are saying is that Amazon's own tracking information - while you still had access to it - would be consistent with the items never being delivered to the hub in the first place, and that the items appear to have been identified as being damaged and seem to have been returned to Amazon with no involvement at all from you?

Assuming the alternative - ie that the items had been correctly delivered to the hub - how would you have collected them?  How would you have identified yourself?  Could a third party have impersonated you or intercepted the items?

[ryanwheels]

That's correct, tracking was consistent with the information on my order page which marked the order as damaged and returning to Amazon.

As far as I'm aware, only the driver or shopkeeper would be able to collect it, or myself of course. They have never asked me for ID before, just a pin number that Amazon provide.

I assumed that none actually managed to steal them as from what I saw they were just returning back to Amazon 

[dx100uk]

di you send that sar?

 

dx

[ryanwheels]

Yeah I have sent the email to them