Thanks, looking into it now

Hello dx, Everything will be ignored going forward

Ok but I was only doing as advised, bankfodder said to reply to the solicitors. It made sense to me that it would be a reply to them as they're the only correspondence ive had on this issue

Hello, I replied back to the cease and desist, from CMS solicitors. I hadn't received any letters from Amazon, so there wasn't anything to reply to. And that's correct, the only SAR I sent to was solicitors. I assumed that they tried to contact Amazon, as one of the email specifically said about a phone call - I hadn't phoned anyone up Bankfodder had directly addressed the solicitors in his SAR letter, I think it was intended for them

No, Amazon emailed me that, not the solicitors (CMS). I'm not sure what I haven't communicated properly, if you see my numbered bulliten post and let me know what you need clarity on?

Sorry when I say Amazon, I don't mean an email from their solicitors, it's come from Amazon themselves who think I'm requesting information from them. This is what I have gauged - 1) Amazon have sent over generic information to solicitors about me and the others involved 2) I'm assuming the only information the solicitors have is everything they had written down in the letter. No access to anything else. 3) I requested SAR as advised 4) Solicitors try to get more information from Amazon, they call a generic phone line and the employee they spoke to do not know who they are - it would be no different from me phoning Amazon and asking for personal information for someone else. 5) Amazon think that it's me requesting this information, and have sent generic templated replies to my email address denying it, as they couldn't verify it was me requesting (which it wasn't) I've got two emails from them, I'll upload here Amazon emails 15-06.pdf

Just an update, it seems like these solicitors are trying to obtain information for the SAR by calling a generic Amazon number. It doesn't seem like they have a direct contact to obtain the information. I just received this email from Amazon (I have not requested any information) "Hello, We've received your request for your personal information. I'm sorry to hear the difficulty you've experienced with this request. To request the data you have previously specified, you can log into your account to verify your identity and submit a new request here: https://www.amazon.co.uk/hz/privacy-central/data-requests/preview.html Alternatively, I can contact you via phone to assist with your request. For security reasons and to protect your privacy, I will need to ask you some questions to verify your identity in order to respond to your request for account data. If you'd prefer this option, please respond to this email providing a suitable phone number and preferable time. We hope to see you again soon. Privacy Specialist"

Yes I will need to just wait for the SAR now to understand further, as I cannot see any further information than what I have already. Do you mean to just file a report with the police?

Yeah I have sent the email to them

That's correct, tracking was consistent with the information on my order page which marked the order as damaged and returning to Amazon. As far as I'm aware, only the driver or shopkeeper would be able to collect it, or myself of course. They have never asked me for ID before, just a pin number that Amazon provide. I assumed that none actually managed to steal them as from what I saw they were just returning back to Amazon

Ok I need to rephrase - they are sent to hubs where it would be taken and received by a shopkeeper, unlike lockers where they are put inside a locker by the driver for the customer to collect. Im only going off the information that I can see on Amazon. I don't know if they did reach the hub or not, only Amazon would be able to answer that. All I know is that my order page said it was not being delivered, and the tracking was marked as "damage and returning to Amazon". As it's Amazons internal tracking I can't retrieve the information, I luckily had that one screenshot of my order page in which I shared

Amazon were the courier, Amazon logistics. They generally tend to use their own courier service when delivering to a hub. The tracking number was not royal mail, evri, DHL, UPS. 100% was Amazon logistics.

I'm not blaming anyone, i don't know who is at fault - all I know is items were marked as damaged and being returned to Amazon, and that Amazon are blaming me

Hi Items were marked as not deliverable, see attachment here. That's why Amazon were contacted as it was due to be delivered, but my Amazon account said otheriwse. IMG-20230219-WA0000~2 (1).pdf

Thank you all for your advise, I'll see what happens from here