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    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Being Evicted under accelerated procedure Because I Asked For Repairs - Section 21 - England Private Rental


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I have obviously overdone it when it comes to asking for repairs to this house that im renting. I have been given a section 21 notice of 2 months to leave by the letting agency. Do i have to leave on that date? I have severe mental health issues and i really don't need this right now. Can i appeal against this? Evil landlord strikes again.

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Well, he can't physically evict you, so if you refuse to leave on the date on your Section 21 notice he'd need to take you to court, get a possession order and a warrant for eviction, none of which is a very quick process.

But I'd suggest your first port of call is to make sure the Section 21 notice you've received is actually valid in the first place. More information here:

WWW.CITIZENSADVICE.ORG.UK

Check your section 21 notice is valid, find out what to do if it's not valid and make sure you know what to do before you need to leave your home.

Have you been given a reason for the end of tenancy? It'd be worth asking if not, you might find he wants to refurbish the place and you might be able to come to an arrangement with him to move out temporarily, or even allow him to work around you.

 

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many thanks for your reply, i had a quick look through the link you gave and it suggests contacting the CAB to get advice if it is an eviction because i asked for repairs. I will go through it tomorrow in more details to see if the section 21 is valid or not too.

The landlord is in America and i deal with a letting agent. I was not given a reason but i will send an email and ask the question. It seems obvious that it is because of repair requests. Ill let you know what they say. I moved in here in 5 months ago

If i refuse to leave as requested, if they go to court am i likely to incur any costs or fee's?

 

thanks ;)

 

Edited by mystic_bertie
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Hi

Have a wee read of this Shelter link:

ENGLAND.SHELTER.ORG.UK

Find out how to check if the section 21 eviction notice served by your landlord is valid. You can challenge an invalid notice in court and stop the...

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi

 

If you are in England I do hope the Landlord has given you a copy of the How to Rent: the checklist for renting in England as that is a legal requirement that you are given a copy.

 

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Stu - sorry for the late reply. It does look like they have done everything correctly. I cant seem to get through to the local CAB as by the time i get home the offices shut at 5pm. Ill try and call tomorrow before i drive home. 

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Hey guys after reading those articles on the Shelter and C.A.B websites,  it looks like i will be charged for any court fee's, is this correct? It looks like i will need to move at some point so maybe i should start looking for another place, i'm in the Bristol/Gloucester area so it might take a while to find a place and for my application to be accepted. 

I cant get a hold of the Bristol CAB, the site says the opening times are to 5pm, i phoned at 4pm after work and its closed, i fear my half hour dinner break wont be enough.

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Hi

 

Phone Shelter and speak to them they deal with this sort of situation a lot

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Hi Stu many thanks for your reply. I managed to get a hold of Shelter as per your suggestion. 

It does seem like everything had been followed properly and the notice is valid. As mentioned i can stay beyond the notice date but it looks likes i will have to pay the court fees which can be up to £500. So that is  still an option if i have no choice but i do want to avoid those fee's.

I have found out that the landlord has decided to sell and that is why i am being evicted. At least it makes it more acceptable knowing its not being done out of revenge. So maybe i can ask for some more time to work around this situation and find a place to stay. It would have been better if it was handled better and given this information at the start.

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  • 2 months later...

Hey guys i am still in my house 1 month past the eviction date. I had a problem which prevented me getting another place, the new job i was in there had a 3 month probation period and this meant i could not get references. So that has probation period has passed and i can start looking again.

I was informed by the letting agent that the landlord had started legal proceedings, i was told the legal proceedings would stop if i moved out. They could not tell me if im responsible for any fees if i did move out before it went to court. Can anyone tell me if i am legally bound to pay any fees if i move out before it gets to court?

thanks all ;)

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Hi

You need it in writing from the Letting Agent that if you move out before any Court Proceedings and handover the property properly to them with a Check Out Handover there will be no additional fees.

You want this in writing from them not over the phone.

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  • 2 weeks later...

Hey there does this give me any peace of mind.

 In terms of the legal proceeding there shouldn't be any costs from a tenants point of view. However if a judge awards a possession order with costs that means tenants must leave their landlord's property before a given deadline and pay off some/all of the court costs.

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Hi

Difficult question to answer as it would all depend on the Landlord and as you are past the 1 month past the eviction date all this will be added cost to the Landlord and that Landlord then having to to take legal proceeding to action the eviction is also added cost to the Landlord which they will add to the Eviction Proceeding in Court.

This is the reason I asked you to get it in writing whether they agree and do that is another story but something tells me they won't put that in writing.

If you have a Protected Tenancy Deposit also have a close look at what the Landlord can claim as they may and I do say may be able to claim these via that deposit but you need to check that tenancy deposit scheme and read it closely.

 You also need to bear in mind if the Landlord has any extra cost due to this if they can't claim it back via tenancy deposit scheme they may and again I do say may take the option to make a small claim in court to claim any cost back due to the eviction. This is why I mention getting it in writing  which you have asked them for.

This is all in the Landlords Court as to how they proceed as you need to remember that the Estate Agency are Employed by the Landlord to Act on the Landlords Behalf.

If they do give you it in writing as I said you need to make sure you keep that letter in a very safe place for a few years to protect yourself

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi Stu many thanks for your informative reply. I assumed getting them to agree by email was sufficient but i can see you want me to ask for  a letter. I will email them again and ask for a letter confirming what was agreed in writing. 

I will read the terms of the deposit protection scheme. To see if it can be claimed for any losses.

I finally got accepted for a house today, i need to pay the holding fee and do the application. Im hoping to move in 3 to 4 weeks all going well. 

thanks ;)

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Hi Stu

Its mind boggling looking through the terms and conditions also a lot of it is hard to understand. I found this Paragraph below.

24. Court Orders
a. If you obtain a court order against your Landlord or Tenant, we will only release
the Deposit if:
i. it refers to the Deposit and/or The DPS as the Scheme administrator; and
ii. it specifies how much of the Deposit should be paid to the successful Party.
b. If the court order does not comply with section a above, we will not be able to
release the Deposit. In this case, the order must be amended, or a third party debt
order must be obtained or the matter may be referred to our Dispute Resolution
Service in accordance with Section 20 of these terms and conditions for a Decision,
before we can release the Deposit.

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Hi

Basically the Landlord would have to go through the Court Process for the Eviction but at the same time the Landlord may ask if there is Arrears for a Money Judgment/Money Order when applying to evict you or after you have left.

ENGLAND.SHELTER.ORG.UK

Most landlords need a possession order from the court before they can evict a tenant. Find out about orders the court can make

 

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi Stu thanks for your post and help, i have read through the article you posted the link to, i have no outstanding rent arrears anyway. Great info anyways to absorb if it does go to court.

The letting agent has told me she cant post the letter to me however she can print it off if i want to collect it from the office. That seems crazy to me. I will ask her to prepare a letter for collection then. ;)

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  • 3 weeks later...
  • 3 weeks later...

Guys can you please advise me on this one regarding the same property and the claim the landlord is making from my deposit. Please note i have not seen any pictures supporting their claim.

Deduction 1 - The carpet was not freshly cleaned before i moved in and had a small oil stain showing. When i moved out the carpet had been vacuumed but there was a grubby area where the sofa was, nothing severe, in face localised cleaning would be fine. I just left it when i left as the whole house was not cleaned to a good standard when i moved in. Would i be right in thinking this just wear and tear? As i cant hand back a grubby house im left with no option other than to clean it as normal which is sickening.

Deduction 2 - I don't have any idea regarding the claim to a damaged sink, i have not seen any photos either. The only thing that i can think of is the enamel in the old worn out kitchen sink was wearing out and it was like that when i moved in, i had only been there 10 months.

Deduction 3 - There was a mix up with the stupid letting agency woman and my leaving date so i was undercharged for the final months rent.

 

Deduction 1 - Cleaning - Amount claimed £80.00

Description - Carpet clean to lounge as per recommendation in the check out report.

 

Deduction 2 - Damage to property contents - Amount claimed £50.00

Description - Contribution towards new sink costing £175.

 

Deduction 3 - Rent Arrears - Amount claimed £31.23

Description Outstanding rent payment.

 

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@honeybee13 only the pictures in the move in inspection report, i get stressed out when i move and i cannot bring myself to take my own pictures. The kitchen sink looks ok in the pictures in they provided however it does not show the full inside of the sink.

the independent inspector is doing this on behalf of the landlord and not on behalf of the letting agent, the report went to the landlord and not the letting agent. 

the house was not in good clean condition when i moved in but its impossible to get picture of thick dust on white surfaces. Im not sure if its worth mentioning all the bad things i found once i moved in, i don't want to put the DPs person off what im saying but i can list a lot of bad things that was left for me. 

see pdf for pics

the report says - Sink - Good domestic clean (please note it does not show all 4 corners of the inside, the hidden corners are where the enamel wear is)

the report says - Professionally cleaned carpets showing wear with two small black marks (please note the carpets dont look professionally cleaned, see pdf, also if they were professionally cleaned why is there an oil stain? I thought this was down to wear and tear)

 

jpg2pdf.pdf

Edited by mystic_bertie
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