SLC/Erudio PAPLOC

[totallystressed]

Hi here's a quick question which may result in a not so quick one later!!

 

I sent my deferment to SLC along with 3 x payslips last month.

They wrote back to me on the 12th of May saying I had supplied insufficient information.

I sent the same 3 x payslips along with my P60 and on the 22nd they accepted my deferment.

 

I now have a dispute with Erudio who have terminated my agreement because they are saying my deferment was late.

How can i find out that SLC did receive my payslips and choose not to accept them (for the first time in 24 years) or will they just say I didn't send them.

 

Should I send a SAR request or just call them and ask? 

Also whats the best way to get a copy of my original terms and conditions

 

Thanks in advance  

[unclebulgaria67]

SAR request and formal complaint

[totallystressed]

Thanks unclebulgaria67, I already have an official complaint in with SLC for not correctly sharing my info with Erudio, it's been 5 days so i'm expecting a reply soon. I'll see what the outcome is before I raise one with Erudio. But will get the SAR request sent ASAP

[dx100uk]

dont pay any attention to erudio

simply TELL THEM to contact SLC.

it is deferred and will already be back dated as such

 

usual crap by erudio of which the FOS has wrapped their knuckles 100's of times.

 

[honeybee13]

Thread reopened.

 

HB

[totallystressed]

Just wanted to  update on my ongoing saga with Erudio Student Loans. My Loan was terminated back in May as my deferment was late and I had (disputed) arrears from the year they took over my loan in 2014. Disputed as in I know I deferred but they claimed I didn't, they told me there was nothing I could do about and I naively believed them! 

 

So I sent of a SAR to SLC as I defer every year with them for 2 loans sold to Thesis and 1 to Erudio. They sent my original agreement, The payslips I had sent incorrectly for 2022 deferment and gave me access to my student finance portal. From the portal I could clearly see my 2014 deferment had been accepted by SLC and Thesis but not by Erudio my 2022 deferment had also been accepted by thesis as I had resent correct info. 

 

I raised a complaint to SLC asking why they didn't notify Erudio of my deferment in 2014 they replied accepting full responsibility saying "we have contacted Erudio Student Loans on 20th July 2022 to request the recent termination action placed on your account is removed to allow us to update your deferment acceptance to cover the period May 2014 to February 2015. Your arrears balance would then be removed and further applications for deferring your Erudio Students, are able to be considered." 

 

This was back in July, Erudio requested further info from SLC in August but other than that have failed to respond. I spoke to them in October and was told the termination was going to be lifted but it takes so time... Fast Forward this week a PAP has arrived from Dryden Fairfaix.

 

Sorry I know its long winded but any advice will be greatly appreciated

[dx100uk]

Hit letter of claim.

Follow post 2

 

Dx

 

[totallystressed]

Thanks Dx I’ll get straight onto that and get the forms posted back tomorrow 

[dx100uk]

no rush!!

run the 30 days!!

 

dx