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    • just to be clear here..... the DVLA do not send letters if a drivers licence address differs from any car's V5C that shows the same driver as it's registered keeper.
    • sorry she is a private individual, the cars are parking on her land. she can clamp the cars. only firms were outlawed from doing it bazza. thats what the victims of people dumping cars on their drives near airports did and they didn't not get prosecuted.    
    • The DVLA keeps two records of you. One as a driver and one for your car. If they differ you might find out in around a month when they will send you a reminder as well as to your other half for their car. If you receive nothing then you can be fairly sure that you were tailgating though wouldn't explain why they didn't pick up your car on one of drive past their cameras. However even if you do get a PCN later then your situation will not change. The current PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 which is the main law that covers private parking. It doesn't comply for two reasons. 1. Section 9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN states 47 minutes which are the arrival and departure times not the time you were actually parked. if you subtract the time you took to drive from the entrance. look for a parking place  park in it perhaps having to manoeuvre a couple of times to fit within the lines and unload the children reloading the children getting seat belts on  driving to the exit stopping for cars pedestrians on the way you may well find that the actual time you were parked was quite likely to be around ten minutes over the required time.  Motorists are allowed a MINIMUM of ten minutes Grace period [something that the rogues in the parking industry conveniently forget-the word minimum] . So it could be that you did not overstay. 2] Sectio9 [2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN does not include the words in brackets and in 2a the Act included the word "must". Another fail. What those failures mean is that MET cannot transfer the liability to pay the charge from the driver to the keeper. Only the driver is now liable which is why we recommend our members not to appeal. It is so easy to reveal who was driving by saying "when I parked the car" than "when the driver parked the car".  As long as they don't know who was driving they have little chance of winning in court. This is partly because Courts do not accept that the driver and the keeper are the same person. And because anyone with a valid motor insurance policy is able to drive your cars. It is a shame that you are too far away to get photos of the car park signage. It is often poor and quite often the parking rogues lose in Court on their poor signage alone. I hope hat you can now relax and not panic about the PCN. You will receive many letters from Met, their unregulated debt collectors and sixth rate solicitors threatening you with ever higher amounts of money. The poor dears have never read the Act which states quite clearly that the maximum sum that can be charged is the amount on the signs. The Act has only been in force for 12 years so it may take a  few more years for the penny to drop.  You can safely ignore everything they send you unless or until they send you a Letter of Claim. Just come back to us if they do send one of those love letters to you and we will advise on a snotty letter to send them. In the meantime go on and enjoy your life. Continue reading other threads and if you do get any worrying letters let us know. 
    • Hopefully the ANPR cameras didn't pick up the two vehicles, but I don't think you're out of the woods just yet. MET's "work" consists of sending out hundreds of these invoices every week so yours might be a few days behind your partner's. There is also the matter of Royal Mail.  I once sold two second-hand books to someone on eBay.  Weirdly the cost of sending them separately was less than the cost of sending them in one parcel.  So to save a few bob I sent them seperately.  One turned up the next day.  One arrived after four days.  They were  sent from the same post office at the same time! But let's hope I'm being too pessimistic. Please update us of any developments.
    • New version after LFI's superb analysis of the contract. Sorry, but you need to redo the numbering of the paras and of the exhibits in the right order after all the damage I've caused! Defendant's WS - version 4.pdf
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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@curryspcworld @TeamKnowhowUK refused to honour purchase


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This is not at all unexpected. At the very least you can expect to be tested to the point where you will have to decide whether or not to pay the hearing fee. When you pay the hearing fee they will then assess the situation again, make a decision as to whether or not they think you are serious and then they may decide to put their hands up because they consider it's not economically worthwhile defending.

On the other hand of course they may decide to go the whole hog and see you in court.

Please let us know when you get the directions questionnaire because there will be questions which we should probably help you answer. 

 

However before then, you should receive the defence. Please post the defence up for us to see. If by any chance they miss the date for filing the defence then you should move in immediately and apply for judgement. Monitor the time very carefully and go in immediately at the expiry of the deadline for filing a defence and apply for a judgement. However, they are probably unlikely to miss this deadline – but you never know

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Well thanks for your interest. I would say it's a foregone conclusion and its really just a question of how stupid they really want to be as to whether it gets sorted out quickly or takes some time

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Yep, I don't pretend to be as expert on this as bankfodder but I wholeheartedly agree with all his advice and your actions, what's the point of all the consumer law if no-one has the gumption to use it. As he says, its made to be suitable for the common man and this appears to be very simple legally.

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And I think you've hit the nail on the head.

There are lots of people who don't know their rights.
There are lots of people who do know their rights and don't have the confidence to enforce them.
And then there are people with the gumption

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  • 4 weeks later...

This is quite an extraordinary defence because according to my recollection you have said that you have got very clear written evidence of the fact that you ordered a completely different machine. Can you confirm

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yes. see post 17. i attached a copy of invoice with LBA

 

✅ Order confirmed: APPLE MacBook Pro 15... 2.pdf Invoice 2.PDF

Order Despatch & VAT receipt - APPLE MacBook Pro 15%22 with Touch Bar - 256 GB SSD 2.pdf

 

 the paper invoice that came with incorrect machine says mbp 13 but I bought a mbp 15 and the emails above (order confirmation, invoice, despatch confirmation) support that

IMG_0515.jpg

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I have very patchy access to the internet at the moment. Please monitor this thread for a fuller reply later

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I agree that somebody obviously hasn't looked very carefully at the documents and doesn't understand the situation.

at some point you will receive a directions questionnaire and you will be offered mediation.

personally I would refuse the mediation. They have more than enough evidence to show that they have made a bad mistake.

On the other hand, I would suggest that you write to them immediately and point out the error and supply them with the copies of the documents that you have which show exactly what you bought and what you paid for and what you were invoiced for and point out to them that they have made a bad error here and that you would recommend that they withdraw their defence and settle the matter without further recourse to litigation.

I would tell them that in view of the overwhelming evidence, you will be refusing mediation because you consider that it will be time-wasting and that there is no middle ground between you but you are giving them an opportunity now to bring this senseless dispute to an end and to honour the commitment that they made. Tell them that you will bring this correspondence to the attention of the judge if they force it to a hearing.

you may receive advice from others here who suggest that you should go to mediation and so you will have to decide which route you prefer.

I would suggest that you send them the evidence now.  when you get the allocation questionnaire then you can take the opportunity then to repeat that you have the evidence and that you have supplied it to the other side and that because of this you object to the application to strike your claim out.

 

Incidentally, do not withdraw your claim or agreed to withdraw your claim until you have the goods that you have contracted form or else and agreement to supply you with those goods or the refund has been contained in a Tomlin order

 

 

 

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is this alright? copy and paste work

Quote

 

Dear DSG Retail Limited,

 

Re: Small claims

      Claim no. F5QZ2A8T

 

I am writing with regards to above small claims against DSG Retail Ltd.

 

In your defence you contended that I made a purchase of an Apple MBP 13TB 512SG for £1808. I would like to point out again that you have made a mistake. I hereby provided copies of documents which showed exactly what I bought and paid for, and what I was invoiced for.

 

I would recommend that you withdraw your defence and settle the matter without further recourse to litigation. In view of overwhelming evidence I will be refusing mediation as I consider it to be time-wasting.

 

I am giving you an opportunity to bring this dispute to an end and to honour the commitment that you made. I will bring this correspondence to the attention of the judge if this ends up in a hearing.

 

 

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I don't know if anyone else has anything to say but I'll suggest a couple of amendments later. Mainly though it's fine

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“I hereby provided copies of documents which showed exactly what I bought and paid for, and what I was invoiced for.”

 

->

 

“I enclose copies of documents which showed exactly what I bought and paid for, and what I was invoiced for, the 15” model, which forms the crux of this matter : I contracted and paid for the 15” model, and it was only after I paid that the listing was amended to show the 13” model you have supplied in error”

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Quote

Dear DSG Retail Limited,

 

Re: Small claims

      Claim no. F5QZ2A8T

 

I am writing with regards to above small claims against DSG Retail Ltd.

you will see that the basis of my claim is that I purchased an Apple XXXX for £XXX reduced from its recommended retail price of £XXX.
Your defence is based on your belief that this is not the laptop that I bought and rather I bought an Apple MBP 13TB 512SG for £1808.

I would suggest that you have another look at the papers and to help you I am enclosing copies of the documents relating to the sale of this item.
You will see that you advertised the item on eBay at a special promotional price eBay item reference number XXX
You will see that on this basis I did for the item and the sale was concluded on XXX date – so reference number XXX.
You will see that on XXX date I paid the full asking price against your invoice number XXX – the reduced promotional price of the item .
You will then see that you sent me a model which was a cheaper version, not the items was advertised, not the item which you agree to sell me and for which I paid.

In telephonic communications with your office it was explained to me that there was an error and the item which I bought should not have been listed. My position is of course that if you had refused to sell it to me then I would have had no claim against you. However, you did agree to sell it to me, you accepted the money for it and you then send me a completely different item without any recourse or explanation.

It is clear that you are in breach of contract.

I'm writing to you with this information to give you an opportunity to solve this matter without any further embarrassment or economic loss to yourselves.

Please understand that this letter is not a without prejudice letter and it will be brought to the attention of the court if you force this matter to go to hearing.

When the directions questionnaire arrives I shall indicate that I'm not prepared to mediate the matter – as I consider that there is no middle ground between us.
Either you are aware of the error and you are not prepared honour the obligations which you have entered into or to respect my consumer rights, or else you clearly do not understand what your obligations to your customers are.

Either way, this is not a dispute which you can hope to win and I hope that you will accept that this letter is simply a gesture of goodwill towards you in an attempt to resolve this matter without wasting any further time or expense to either this or any inconvenience to the court.

 

Yours faithfully

 

 

 

 

Your letter is perfectly fine but this one might be a little more structured. Take whichever you want or amend them to produce something that suits your taste.

 

Whatever you do, don't lose sight of the fact that DSG retail are idiots, they seem to see consumers as their enemy and they seem to take things very personally. I can only imagine that they manage to face down so many consumers who have perfectly good cases and who are deprived of just outcomes simply because those consumers are ordinary members of the public who don't know their rights and aren't lucky enough to find this forum and come to us for help. If

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Just a quick one, searching the eBay item number brings up a listing for a 13 inch version as they are saying it was.

 

If you go onto you eBay purchase history, open up the listing in question at the top it will say the seller has edited the listing click to see the original listing. It may be worth taking screenshots of that as I don't know how long eBay holds the pre-revised version for. This will prove without a doubt that they have made the changes after the item was purchased.

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Thanks. I have taken the screenshots as advised.

 

hi need some help with directions questionnaire. do i need to send a copy to currys? and on returning the completed form to Northampton county court do i include a cheque for hearing fee?  thanks

 

and what reason should i give for choosing my local county court in question D1?

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If it came from northampton yes.....and yes a copy to the claimants solicitor..do 3 copies ...Court solicitor and your file.

 

You dont pay the hearing fee yet you will be advised of a date after you submit the DQ.

 

Your Local Court because you are the litigant in the claim against a company.

 

Andy

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