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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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@curryspcworld @TeamKnowhowUK refused to honour purchase


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This is not at all unexpected. At the very least you can expect to be tested to the point where you will have to decide whether or not to pay the hearing fee. When you pay the hearing fee they will then assess the situation again, make a decision as to whether or not they think you are serious and then they may decide to put their hands up because they consider it's not economically worthwhile defending.

On the other hand of course they may decide to go the whole hog and see you in court.

Please let us know when you get the directions questionnaire because there will be questions which we should probably help you answer. 

 

However before then, you should receive the defence. Please post the defence up for us to see. If by any chance they miss the date for filing the defence then you should move in immediately and apply for judgement. Monitor the time very carefully and go in immediately at the expiry of the deadline for filing a defence and apply for a judgement. However, they are probably unlikely to miss this deadline – but you never know

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Well thanks for your interest. I would say it's a foregone conclusion and its really just a question of how stupid they really want to be as to whether it gets sorted out quickly or takes some time

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Yep, I don't pretend to be as expert on this as bankfodder but I wholeheartedly agree with all his advice and your actions, what's the point of all the consumer law if no-one has the gumption to use it. As he says, its made to be suitable for the common man and this appears to be very simple legally.

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And I think you've hit the nail on the head.

There are lots of people who don't know their rights.
There are lots of people who do know their rights and don't have the confidence to enforce them.
And then there are people with the gumption

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  • 4 weeks later...

This is quite an extraordinary defence because according to my recollection you have said that you have got very clear written evidence of the fact that you ordered a completely different machine. Can you confirm

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yes. see post 17. i attached a copy of invoice with LBA

 

✅ Order confirmed: APPLE MacBook Pro 15... 2.pdf Invoice 2.PDF

Order Despatch & VAT receipt - APPLE MacBook Pro 15%22 with Touch Bar - 256 GB SSD 2.pdf

 

 the paper invoice that came with incorrect machine says mbp 13 but I bought a mbp 15 and the emails above (order confirmation, invoice, despatch confirmation) support that

IMG_0515.jpg

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I have very patchy access to the internet at the moment. Please monitor this thread for a fuller reply later

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I agree that somebody obviously hasn't looked very carefully at the documents and doesn't understand the situation.

at some point you will receive a directions questionnaire and you will be offered mediation.

personally I would refuse the mediation. They have more than enough evidence to show that they have made a bad mistake.

On the other hand, I would suggest that you write to them immediately and point out the error and supply them with the copies of the documents that you have which show exactly what you bought and what you paid for and what you were invoiced for and point out to them that they have made a bad error here and that you would recommend that they withdraw their defence and settle the matter without further recourse to litigation.

I would tell them that in view of the overwhelming evidence, you will be refusing mediation because you consider that it will be time-wasting and that there is no middle ground between you but you are giving them an opportunity now to bring this senseless dispute to an end and to honour the commitment that they made. Tell them that you will bring this correspondence to the attention of the judge if they force it to a hearing.

you may receive advice from others here who suggest that you should go to mediation and so you will have to decide which route you prefer.

I would suggest that you send them the evidence now.  when you get the allocation questionnaire then you can take the opportunity then to repeat that you have the evidence and that you have supplied it to the other side and that because of this you object to the application to strike your claim out.

 

Incidentally, do not withdraw your claim or agreed to withdraw your claim until you have the goods that you have contracted form or else and agreement to supply you with those goods or the refund has been contained in a Tomlin order

 

 

 

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is this alright? copy and paste work

Quote

 

Dear DSG Retail Limited,

 

Re: Small claims

      Claim no. F5QZ2A8T

 

I am writing with regards to above small claims against DSG Retail Ltd.

 

In your defence you contended that I made a purchase of an Apple MBP 13TB 512SG for £1808. I would like to point out again that you have made a mistake. I hereby provided copies of documents which showed exactly what I bought and paid for, and what I was invoiced for.

 

I would recommend that you withdraw your defence and settle the matter without further recourse to litigation. In view of overwhelming evidence I will be refusing mediation as I consider it to be time-wasting.

 

I am giving you an opportunity to bring this dispute to an end and to honour the commitment that you made. I will bring this correspondence to the attention of the judge if this ends up in a hearing.

 

 

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I don't know if anyone else has anything to say but I'll suggest a couple of amendments later. Mainly though it's fine

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“I hereby provided copies of documents which showed exactly what I bought and paid for, and what I was invoiced for.”

 

->

 

“I enclose copies of documents which showed exactly what I bought and paid for, and what I was invoiced for, the 15” model, which forms the crux of this matter : I contracted and paid for the 15” model, and it was only after I paid that the listing was amended to show the 13” model you have supplied in error”

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Quote

Dear DSG Retail Limited,

 

Re: Small claims

      Claim no. F5QZ2A8T

 

I am writing with regards to above small claims against DSG Retail Ltd.

you will see that the basis of my claim is that I purchased an Apple XXXX for £XXX reduced from its recommended retail price of £XXX.
Your defence is based on your belief that this is not the laptop that I bought and rather I bought an Apple MBP 13TB 512SG for £1808.

I would suggest that you have another look at the papers and to help you I am enclosing copies of the documents relating to the sale of this item.
You will see that you advertised the item on eBay at a special promotional price eBay item reference number XXX
You will see that on this basis I did for the item and the sale was concluded on XXX date – so reference number XXX.
You will see that on XXX date I paid the full asking price against your invoice number XXX – the reduced promotional price of the item .
You will then see that you sent me a model which was a cheaper version, not the items was advertised, not the item which you agree to sell me and for which I paid.

In telephonic communications with your office it was explained to me that there was an error and the item which I bought should not have been listed. My position is of course that if you had refused to sell it to me then I would have had no claim against you. However, you did agree to sell it to me, you accepted the money for it and you then send me a completely different item without any recourse or explanation.

It is clear that you are in breach of contract.

I'm writing to you with this information to give you an opportunity to solve this matter without any further embarrassment or economic loss to yourselves.

Please understand that this letter is not a without prejudice letter and it will be brought to the attention of the court if you force this matter to go to hearing.

When the directions questionnaire arrives I shall indicate that I'm not prepared to mediate the matter – as I consider that there is no middle ground between us.
Either you are aware of the error and you are not prepared honour the obligations which you have entered into or to respect my consumer rights, or else you clearly do not understand what your obligations to your customers are.

Either way, this is not a dispute which you can hope to win and I hope that you will accept that this letter is simply a gesture of goodwill towards you in an attempt to resolve this matter without wasting any further time or expense to either this or any inconvenience to the court.

 

Yours faithfully

 

 

 

 

Your letter is perfectly fine but this one might be a little more structured. Take whichever you want or amend them to produce something that suits your taste.

 

Whatever you do, don't lose sight of the fact that DSG retail are idiots, they seem to see consumers as their enemy and they seem to take things very personally. I can only imagine that they manage to face down so many consumers who have perfectly good cases and who are deprived of just outcomes simply because those consumers are ordinary members of the public who don't know their rights and aren't lucky enough to find this forum and come to us for help. If

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Just a quick one, searching the eBay item number brings up a listing for a 13 inch version as they are saying it was.

 

If you go onto you eBay purchase history, open up the listing in question at the top it will say the seller has edited the listing click to see the original listing. It may be worth taking screenshots of that as I don't know how long eBay holds the pre-revised version for. This will prove without a doubt that they have made the changes after the item was purchased.

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Thanks. I have taken the screenshots as advised.

 

hi need some help with directions questionnaire. do i need to send a copy to currys? and on returning the completed form to Northampton county court do i include a cheque for hearing fee?  thanks

 

and what reason should i give for choosing my local county court in question D1?

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If it came from northampton yes.....and yes a copy to the claimants solicitor..do 3 copies ...Court solicitor and your file.

 

You dont pay the hearing fee yet you will be advised of a date after you submit the DQ.

 

Your Local Court because you are the litigant in the claim against a company.

 

Andy

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