Faulty cooker with 12 month warranty purchased, seller is ignoring my calls

[King Size]

Hi,

 

I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December)

you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery).

I was shown it working but they only showed me the front hobs.

 

the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it impossible to cook with).

 

The rear hobs are the only boost capable hobs and boost is the reason I wanted induction hobs.

I can only cook one large pan at once as the other large rear hob doesn't work.

 

When I phoned him up about it he said don't worry you have the 12 month warranty

(at one point I was told this is a parts and labour warranty, it may have been on the original eBay listing I don't know) and to call him if it got any worse.

I felt sorry for him, I don't know why I'm not normally too soft but I said OK.

 

It has got worse, the other day

the ring that works normally if you push down on it at the start didn't and I had to cook on the small pan ring which doesn't heat the pan up effectively.

it's sort of working again (I have to push on it) but the other rear ring still doesn't work and it means I can't cook two large pans at once.

 

I want him to fix it.

He admitted on a phone call before Christmas he doesn't know a lot about induction cookers but said he knows a guy who does and would call me back.

I waited a month he never phoned back.

The past couple of weeks I've phoned him 3 times and sent him two text messages and he isn't responding or answering my calls.

 

I'd rather he fixed my cooker but if he can't or won't I don't see why I should have to accept a cooker I can only cook one pan on and want a refund.

It's my plan to write to him and give him 14 days to respond then try my luck with the online court claim to get my £240 back.

 

I'm on ESA so I think I can claim court fees back?

Is this a good plan?

Is there anything else I can do?

 

His delivery guy wrote an address on my invoice but I've never been to his shop so I don't know it's correct.

Can I ask eBay to give me the address they have for his company to see if it matches?

 

Any help appreciated,

I just want a working cooker.

Edited February 8, 2019 by dx100uk
spacing

[dx100uk]

start a dispute with ebay and paypal

the product is within 6mts old ,...so FORGET any warranty, not worth the paper they are written on

use CRA.

 

how do you pay paypal?

if via a debit card, go do a chargeback to your bank and simply return the item.

 

dx

[King Size]

Paid in cash on delivery... Returning it would be difficult it's a large cooker and I don't have a van and it was delivered by the company themselves from Manchester. The CRA looks big it will take me a while to read that.

 

This is a used item too it wasn't brand new.

Edited February 8, 2019 by dx100uk
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[dx100uk]

oh dear fell for the biggest problem PP/ebay suffer from.

you paid cash so have no protection through them.

 

your route then will be through CRA - not fit for purpose - within 6mts - down to the retailer to prove it was not faulty upon you buying it.

 

when did you first report to the seller there were issues?

[King Size]

I don't know exactly when I first reported it. I reported it by phone didn't record (will be doing that in future) sometime before Christmas so within 2 weeks, I think it was within a couple of days but I can't prove this.

[King Size]

Looking at my phone bill I reported it the next day.

[dx100uk]

Then under short term right to reject you should be fully refunded

You have 30 days under cra

[King Size]

I should be fully refunded because I reported it the next day even though it's now 2 months since I bought it?

[dx100uk]

correct!!

 

dx

[ploddertom]

Not trying to be cheeky here but what type of pans are you using? Did you check the Sellers Feedback before going ahead? What brand of cooker is it?

[King Size]

They're just marble effect induction pans I bought off Amazon before I bought the cooker. I had a single portable induction hob before the cooker and they all work fine with that. The cooker is a beko and the seller has good feedback. He told me he hardly sells any induction cookers though.