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    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
    • I see what you mean. I will wait till the 8 weeks is up and then take it up with FOS. Before I do will be on with some more details on the SAR. Thank you once again. 
    • Tagging @stu007 who's great with this. You should have at least 2 months notice with a Section 21 notice (Which Form 6A is used) For now, scan, redact and upload anything you think will be useful    
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Hsbc To Defend!!!!!


Claire wilson
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Dear all,

 

HSBC have at 3:55 today (which is my 28 day deadline following my MCOL) submitted their defence Grrrrr

Am now comtemplating my next STRATEGIC move !!!!

 

Shall I call DG tomorrow and tell then I fully intend to submit my Allocation Q and that I advise they give up now and save £100 or shall I keep silent for the next 7 or so days until my AQ submission deadline ???

 

Advise warmly welcome either here or on my own thread

 

Steve.

Dec 2006 - Sucessfully recovered over £3k from HSBC with much help from CAG :-D

 

 

if you found this post helpful, please click my reputation, thank you

 

(The small print-my advice and opinions are my own, and are given freely and without predjudice or liability whatsoever)

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Actually, I did send this recorded delivery about a week after I recieved the intention to defend, hence why I thought/hoped they would have just paid up sooner!

 

Oh well, no doubt I will hear something in the next few days, but not actually sure what I will do if I don't hear anything by the deadline??????

 

Thanks for your advice tho!

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just decided to bite the bullet and call DG - got Debs voice mail - so left a short message "Hi its me, my claim ref is xxxx I notice you have submitted a defence, I am now shortly going to submit my AQ, if you wish to mitigate this claim and avoid further costs can I request that you call me to discuss etc blah blah

 

I managed to scream anything obscene down the phone LOL

 

Well . . if I have cooked my goose etc - on my head be it !!!!

Dec 2006 - Sucessfully recovered over £3k from HSBC with much help from CAG :-D

 

 

if you found this post helpful, please click my reputation, thank you

 

(The small print-my advice and opinions are my own, and are given freely and without predjudice or liability whatsoever)

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Anyone heard anything yet, my mcol is up on 19th, barbara got a full offer 2 days before the 28 days are up. I don't understand, there doesn't seem to be any consistency, some are getting full offers, some part offers and some going to AQ stage, by the way does anyone know once it gets to Aq stage how long it takes then, and am I right in thinking if I haven't heard anything by Tuesday I automaticall win?

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lynseylou and claire w,

when the 28 + 5 days to serve it, so 33 days of the mcol are up, if they still have not defended - then you could press the judgment button. chances are, dg will defend within the last possible moments and you won't be able to press for judgment. if you could press it, then yes, in theory you will have won and you can ask the court to get your money for you. the reality is, they will defend. and when your mcol tells you that you can't move forward because they have defended then: within a couple of days you will receive a notice from the court moving to probably your local court, also, you will receive a copy of their defense, also, you will receive your allocation questionaire (aq), ON THE AQ, THERE WILL BE A DEADLINE ABOUT 2 WEEKS DOWN THE LINE, take note as this is the new deadline you will be working towards. just read in the step by steps about aq's and how to fill them out but my advice is don't send it off (or hand deliver) until much nearer the deadline.

the actual purpose of the aq is for the court to decide which track (probably small claims) of the court to send the claim through. in reality - it is just another time period for you to try to get the claim wrapped up before moving into the next phase.

does that clear it up for you two?

by the way , besides babs full offer yesterday, skinch and stall both got 100% offers today. so they must be in holiday mood at dg.

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Hi, I have trawled through the postings to determine if anybody else has had an experience similar to mine, but have yet to find such a person. Please advise, if you can, on my particular scenario with HSBC:

 

Letter received on 21/11/06 from DG Solicitors informing of intention to repay full charges, without prejudice.

 

Letter received on 24/11/06 informing me that my account has been credited with full amount. This was not what I requested in my claim, I specifically requested payment to be made in the form of a personal cheque.

 

A variety of telephone calls to DG Solicitors and HSBC resulted in a personal cheque being issued on Monday 11/12/06, which was paid into my Nat West account on Tuesday 12/12/06.

 

Friday 15/12/06, I received a letter from County Court, advising that the time for my defendants to file their defences has now elapsed. I was sent an allocation questionnaire to complete, requesting a further fee of £100, to be completed by 02/01/07.

 

This morning, Saturday 16/12/06, Nat West informed me that HSBC have instructed them not to honour the cheque! As it is Saturday, I cannot contact either HSBC or DG solicitors to determine why.

 

So, from 21/11/06 to present, I am no further on in retrieving my money. My family and I were heavily dependent upon such money to fund Christmas for our three children.

 

It looks like I will be the test case, which I am more than happy to take on. Has anybody else had a similar experience of a cheque being issued, and then withdrawn? Can anybody else please advise?

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The funds deposited were due to be cleared at the close of trading Friday. Nat West informed me this morning (saturday) that the cheque (and subsequent funds) were returned to HSBC via the Nat West fraud department, on the advice of HSBC. So I am back to square one and will need to pursue through courts once again. In a perverse way, I would love to take my case to Court and be responsible for opening the floodgates!

 

Any one else experiencing similar?

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stop, hold the panic. i think, although i've no basis for this, just throwing this out there - i think they are reacting to the possibility of paying it twice - sort of left hand didn't know what the right hand was doing. you got it into an account - their error -you wanted a cheque, so, at this point when you were talking to them - what happened to the money they had put into your account?

 

leave the a.q. and all talk of further action to the side for the moment -

i think you are sorted - it's a misunderstanding of where the money went.

 

so, if we are to sort it out logically - what happened to the money in the account.

 

i think perhaps you won't be able to sort this with hsbc today - although you could try one of the 800 numbers - i think you need to lay it out - then send your summary to dg, e-mail it to them as well and then call them first thing monday a.m. i think it will get sorted.

 

did you move the money in your account, did they take it back or is it still there?

you won't be a test case.

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Thanks for all who took the time to post response. I feel a little easier now. lateralus, I think that you might be correct in your assumption that they are possibly reacting to paying the money twice. As for money in the account, I have no way of knowing what has happened to it - I have not used the account for years and have since forgotten passwords etc for on line banking to check. Will create a new thread. Many thanks.

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