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    • if the agreement was taken out jan 23, then she has not reached the 1/3rd mark so the car has not become protected goods under the consumer credit act.  this puts her in a very very vulnerable position regarding ever keeping the car....whereby once they have issued a default notice they can legally send a guy with a flatbed (though they are NOT BAILIFFS and have ZERO legal powers) to collect the car.  if the car is kept on the public highway then they can simply take it away and she will legally owe the whole stated amount on the agreement AND lose the car. if it's on private property i'e like a driveway, ok they shouldn't take it without her agreeing, but if they do, it's not really on but its better than a court case and an inevitable loss with the granting a return of goods order. are these 'health reasons' likely to resolve themselves in the very short term (like a couple of months?) and can she immediately begin working again ? i'e has she got a job or would have to find one?  answer the above and we'll try and help. but she looks to be between rock and a hard place . whatever happens she will still have to pay the loan off...car or no car....unless you can appeal to the finance company's better nature using health reasons to back off for xxx months.
    • no need to use it. it doubles the size of the thread and makes it very diff to find replies on small screens too. just like @username it - sends unnecessary alerts to people. everyone that's posted on your thread already inc you ...gets an automatic email alert when someone else posts.
    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Parcel2go Hermes lost goods - **small claim issued against P2G*** WON***


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Well done.

 

Now you should monitor MoneyClaim closely so that the moment it allows you to apply for judgement, you put in your application – without giving anyone any notice. Move immediately.

 

There are several things which might happen.

 

Parcel2go might contact you and offer to pay the cost of the Zimmer frame if you drop the action. – You should refuse.

Parcel2go might contact you an offer to pay the cost of the Zimmer frame plus all your court fees – you should consider accepting this.

Parcel2go might put in a defence so that the matter is then drawn out and you will then receive a directions questionnaire which you should complete. This would ask you if you wanted to enter into mediation – and you should refuse. It will also ask you which court you want the hearing to take place and you should indicate your local court.

At some point you will be told that you must pay a hearing fee if you want to continue. You should pay this fee. It could be hundred pounds or a bit more. You will get this back if and when you win.

Parcel2go may well be waiting to see whether you are prepared to pay the hearing fee. If you don't pay the hearing fee then you will have to withdraw the claim and you will lose your money including your claim fee.

If you pay the claim fee then Parcel2go will realise that you are serious and they are looking at a court hearing. At this point they may contact you and offer you the full amount you are claiming plus the claim fee. You should consider accepting this.

Parcel2go might decide that they have a solid defence and they will take you to court. You should be prepared to go to court with all of your arguments. On the basis of what you have told us here, it seems inconceivable that Parcel2go could win.

 

Please engage with this thread and keep us updated on all developments and we will help you every step of the way. I hope you realise this by now.

 

Don't enter into any agreements with Parcel2go without coming here and telling us about it first so that you can hear our opinion about it.

 

I still think the Parcel2go are completely nuts

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Dear Bankfodder,

 

P2go sent this email, dated the 10th of may

must have come though after the trouble with his internet connection was fixed.

My dad says he did not participate in any chat

Why are they doing this ??

Does he still have a case?

 

 

 

 

 

Thank you for your email.

 

Firstly, please allow me to apologise for the inconvenience caused to you and your recipient.

 

We would be unable to open this claim again Ashley.

 

You were advised on chat to not hand over the package to a Hermes driver.

 

Please below;

 

Yes, for tomorrow. Incase Hermes do not receive the cancellation request in time, please ensure you hand this to the correct DX driver.

 

A Hermes driver may also still try and collect. You need to pass this to the correct driver

 

It is the senders responsibility to check that the correct courier is collecting their parcel after a change of service.

 

Again, please accept our greatest apologies here. The claim will not be re-opened or increased on this occasion.

 

Should you have any further queries, please do not hesitate to contact us.

 

 

Kindest Regards

A Ali

Parcel2Go.com

 

 

I saved the transcript of one of the chats he had ,and nothing like the above is mentioned.

 

What should we do now?

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Well it all seems very strange – but if you have a chat which shows that no such exchange took place then there should be no problem.

 

You have issue the claim. Monitor MoneyClaim so that you can apply for judgement the first moment it becomes available. This will be in about 14 days unless they acknowledge the claim in which case it will be 28 days.

 

Let us know what happens. If they acknowledge the claim then let us know. If they put a defence in then let us know and post it up in PDF format.

 

Make sure that you store all the information you have. If you have transcripts of chat then make sure that you print them out so that they are secure in case your computer breaks down.

 

There is nothing to do now except to wait.

 

By the way, did any other driver come along to pick up the parcel?

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Hi there

I do not know if anyone came to pick up the parcel.My Dad fell over and is in hospital at the moment. I spoke to him on the phone,but i didn't ask him about the parcel because he was high on morphine and wasn't making much sense.

As soon as i can i will find out.

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Thanks

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Just wait

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Next.... they have 28 days from date of issue to submit their defence...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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when you get the defence, please post it up in pdf format

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It doesn't mean anything at the moment.

 

It could mean that they intend to defend the claim and they think that they have got a really good chance at a hearing.

It could mean that they are going to try it on and scare you and hope you give up.

It could mean that they are going to try and bluff you and see how far you go, and see if you are prepared to pay the hearing fee. And then if they find that you are prepared to go the hearing fee then rather than go any further on it, and risk extra expenses, they pay you out including all your fees.

 

The last possibility is the usual option.

 

We will see what they say in the defence but I understand that you sent off a Zimmer frame and that it was lost. I'm not aware that there is anything else odd about this case. Because you were unable to print a label, you informed Parcel2go and they sent Hermes along. You acted on the instructions of Parcel2go by handing the Zimmer frame to Hermes. They admit they have lost the parcel.

 

On the basis of that, – yes it's amazing. They are nuts.

 

I haven't gone back to the beginning of the thread again – but was most of this done on the phone or have you got in writing?

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That's good. Thanks

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quick update:

 

wonderful news...

Good Afternoon Ashley,

 

I am contacting you regarding the above Court proceedings.

 

Firstly, please allow me to apologise for the problems caused when using our services.

 

I would like to settle this for the full amount on the Court Papers which is £126.16.

 

In order to settle the said amount can you please provide me with your sort code and account number, I will then set up a manual payment with our accounts department.

 

Once the payment has been received can you then file a notice with the Court that this matter has been settled and no further action is needed.

 

Thank you for your cooperation.

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Bravo.

 

Don't withdraw any claims or do anything official until the money is in the bank – and give it about seven days afterwards. Then you can discontinue the claim.

 

You can see that this is pretty well what we expected to happen. They are a stupid bunch of bullies and when you consider the energy and the expense that they have gone to in order to deny you your rights on such obvious little issue, you can see that there run by their egos rather than any business considerations or any sense of decent customer service. They should be ashamed of themselves and other people who read this thread should take note.

 

Please do come back here and let us know that it has all been sorted and that you feel safe in discontinuing the claim.

 

I hope it's been an interesting experience for you. You understand a lot more about how to assert your rights – and the next time that something happens, you'll be able to move with confidence.

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I will now send them the bank details and wait for the money to go into the account.

 

My dad is still in hospital but hopefully someone will take him a computer so that he can check his account on line.

 

I am so pleased with this outcome!

 

My dad wanted to throw in the towel on numerous occasions, because it was extremely frustrating using their on line chat. It seemed like the employees were reading from a script.

 

I'm glad I didn't let him give up.

 

I hope it encourages other people to stick up for themselves and not let these awful companies take advantage.

 

I would like to take the opportunity to thank you for all the help and excellent advice .

As soon as my dad gets the computer I am positive he will make a donation to show his gratitude.

 

Thank you once again, couldn't have done it without you!

 

Marvellous outcome! (will post again when the money is transferred)

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We were very pleased to help you – and the fact that you persisted will give a lot of confidence to other people in a similar position.

 

An online forum isn't the best way to deal with these kind of things – but on the other hand it comes for free so who's to complain?

 

You are quite right. These people do read from a script – and you can imagine that when they have dealings with other companies who treat them badly, they are the 1st to complain. I have no idea how these people manage to sleep at night. I wonder if they really believe that they have helped their company Parcel2go by being so stupid and so greedy

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Well done maia .

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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