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Everything posted by maia

  1. Just a quick update The money has been sent to my dad's account. Thank you so much for all your help!
  2. I will now send them the bank details and wait for the money to go into the account. My dad is still in hospital but hopefully someone will take him a computer so that he can check his account on line. I am so pleased with this outcome! My dad wanted to throw in the towel on numerous occasions, because it was extremely frustrating using their on line chat. It seemed like the employees were reading from a script. I'm glad I didn't let him give up. I hope it encourages other people to stick up for themselves and not let these awful companies take advantage. I would like to take the opportunity to thank you for all the help and excellent advice . As soon as my dad gets the computer I am positive he will make a donation to show his gratitude. Thank you once again, couldn't have done it without you! Marvellous outcome! (will post again when the money is transferred)
  3. quick update: wonderful news... Good Afternoon Ashley, I am contacting you regarding the above Court proceedings. Firstly, please allow me to apologise for the problems caused when using our services. I would like to settle this for the full amount on the Court Papers which is £126.16. In order to settle the said amount can you please provide me with your sort code and account number, I will then set up a manual payment with our accounts department. Once the payment has been received can you then file a notice with the Court that this matter has been settled and no further action is needed. Thank you for your cooperation.
  4. There was only one phone conversation the rest of the communication was in the form of emails
  5. so this means they intend to defend the claim... unbelievable
  6. quick update: parcels2go filed an acknowledgment of service on 14/05/2018 at 16:02:13 what do we do now?
  7. quick update : have checked money claim nothing happening so far. Claim status: issued
  8. Hi there I do not know if anyone came to pick up the parcel.My Dad fell over and is in hospital at the moment. I spoke to him on the phone,but i didn't ask him about the parcel because he was high on morphine and wasn't making much sense. As soon as i can i will find out.
  9. Dear Bankfodder, P2go sent this email, dated the 10th of may must have come though after the trouble with his internet connection was fixed. My dad says he did not participate in any chat Why are they doing this ?? Does he still have a case? Thank you for your email. Firstly, please allow me to apologise for the inconvenience caused to you and your recipient. We would be unable to open this claim again Ashley. You were advised on chat to not hand over the package to a Hermes driver. Please below; Yes, for tomorrow. Incase Hermes do not receive the cancellation request in time, please ensure you hand this to the correct DX driver. A Hermes driver may also still try and collect. You need to pass this to the correct driver It is the senders responsibility to check that the correct courier is collecting their parcel after a change of service. Again, please accept our greatest apologies here. The claim will not be re-opened or increased on this occasion. Should you have any further queries, please do not hesitate to contact us. Kindest Regards A Ali Parcel2Go.com I saved the transcript of one of the chats he had ,and nothing like the above is mentioned. What should we do now?
  10. As I said my father is having problems with his phone and internet provider the lines are down. I am afraid I just have to wait until he contacts me .
  11. Sorry Bankfodder I live in Italy and we have just had a very long holiday because the 25th is Liberation day and the 1st of May Workers /labour Day so I haven't been near the computer... just enjoying the free time . I certainly didn't mean to offend you and I am most grateful for your time and help.
  12. Quick update: My father is having problems with his telephone and internet connection . He is waiting for it to be fixed and then he can continue with the claim .
  13. Will do! thank you so much for your advice and patience
  14. Thank you DragonFly1967 very kind of you! Andyorch do you mean the time to claim has expired? Bankfodder Should I write the 15 of March, but still give them the 14 days ? Start the claim on the 26th? Sorry I am a bit confused
  15. I cannot submit the claim form because the date of money owed must be in the past . I gave them 14 days from the 12th so to go ahead on the site I have to wait until the 26th Or am I mistaken??? have never done this before. Thank you for your continued interest.
  16. Yes of course... they sent another letter : Please email the Pre-court action letter to This will then be reviewed by the relevant department. I hope this helps Ashley. Many thanks for your time. Kindest Regards A Ali Parcel2Go.com Which I did immediately . I have also started the procedure on the money claim site , but I cannot go ahead because of the dates. The second letter before action citing 14 days was sent on the 12th of March I have to wait until the 27 March (Do I have to include Saturdays ?) to see if parcels2go are willing to refund the entire amount. Thank you for your continued interest.
  17. Just a quick update This is the email received today: Good Afternoon Ashley, Thank you for your e-mail. Firstly please allow me to offer you our most sincere apologies for the inconveniences which have been caused with this order. As advised as the parcel was handed over to the incorrect driver and with no labels , we will not be proceeding with a claim. However we have processed your carriage costs as a goodwill. I would also like to direct you to our Terms and Conditions with regards to the extent of our liability: https://www.parcel2go.com/content/about-terms.aspx Due to the above information Ashley, I can confirm the offer made on this claim is correct and it will not be increased. I hope I have been able to explain everything for you and should you require any further assistance regarding this or any other matter Ashley please do not hesitate to come back to me. Kindest Regards michela Pappa Parcel2Go.com According to their terms and conditions they are not liable. What about the insurance that you are required to purchase on the web site. My father says the website does not allow you to continue at all unless you take out extra insurance ? Well , they refunded the delivery costs plus insurance £12.16. My father told them categorically he did not accept their offer of just the delivery costs. and today he got another e mail: Good Afternoon Ashley. Thank you for your email. Firstly, please allow me to apologise for the inconvenience caused to you and your recipient. There was a failed collection with DX. I am very sorry for this however we advise that the collections and deliveries are not guaranteed Ashley. It is absolutely your prerogative to proceed to escalate this. I must advise that the decision will remain the same. Should you have any further queries Ashley, please do not hesitate to contact us. Kindest Regards A Ali Parcel2Go.com collections and deliveries are not guaranteed ( Is that why they make you pay for insurance ?) If collections and deliveries are not guaranteed why are they even operating:-) I have sent them the letter before legal action stating 14 days as you advised. My father is outraged and is prepared to do anything even go to the local press to uncover these people. Thank you once again for your advice
  18. Thank you so much for your eloquent reply. I will do as you advised and then let you know what happened.
  19. Hello I am posting this on behalf of my father who used parcels2go to return a zimmerframe which cost £89. He also paid for extra insurance on the web site in order to sent this item back. My father was unable to use his printer to print out a label and informed Parcels2go. Parcels2go sent Hermes to collect the parcel. The parcel was collected by a Hermes courier on March 15, 2018 and has been missing ever since ! After numerous chat sessions and emails no progress in finding the parcel whatsoever was made. Hermes admitted that the parcel was lost by them, but told us that we had to contact Parcels2go. Parcels2go said that we should contact the retailer etc .. Long story short Parcel2go offered a refund... only for the delivery costs. The total sum of £12. My father was ready to say goodbye to his money. Luckily I found your website and on Saturday I sent them a letter before action giving them 4 working days to respond, because so much time has already passed. If you read the correspondence it really seems as though they are just trying to waste time . This is what they sent as a reply to the letter before action: Good Afternoon Ashley. Thank you for your email. Firstly, please allow me to apologise for the inconvenience caused to you and your recipient. I cannot see the links you have provided in your email Ashley. If you have sent attachments, we are unable to view this on this account due to security reasons. Please upload this directly onto your claim or email ,,,,,,, Should you have any further queries Ashley, please do not hesitate to contact us. Kindest Regards A Ali Parcel2Go.com What a joke ! We did not send any links or attachments .This whole back and forth with these people has been an absolute nightmare. I think they do it on purpose to wear you down so that you just give up. I convinced my father not to let them get away with this. He paid for a service then paid for insurance for the service ... ( so bizarre. ) Could you please advise us on the next steps to take Thank you so much for taking the time to read this
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