Forget it honestly. You actually didn’t give much advice but just told me to read a lot of articles on the platform - that is not an adequate service which is deserving of a donation or any detailed response to the outcome of a case. You are meant to help people, but you just find fault and tell people to do everything for themselves and refuse to give any real support.

That was with the courier company Evri, not Royal Mail. I ended up making a Court Claim against them and was able to get most of my money back, after a long drawn out process. This is a bit of a different issue though, as I do not have the postage receipt for this transaction, although I do have proof that I purchased postage online, and the tracking details do show that the item was indeed handed to the post office - I’m just not in possession of the actual Post Office receipt.

Hi, I sold a phone to someone on eBay in the month of November and sent it via the Post Office with a tracked service. The buyer opened a case with eBay saying that the item never arrived and so was refunded. The tracking information is still showing as “In Transit.” I made a claim online with Royal Mail, I received an email today saying that the claim has been auto closed because I wasn’t able to provide the original postage receipt from the Post Office. I do have proof that I purchased postage online from Royal Mail, which shows my name and address details etc. Even though I don’t have the Post Office receipt, the tracking clearly shows that the item was handed to the Post Office and that it’s still showing as “In Transit.” Just wondering if I have a legal case against them and will be able to get compensation? Any response will be appreciated. Regards.

Ok thanks I will do some further reading up on Evri. Could I just ask do the same rules apply with Royal Mail? I posted two mobile phones recently with them and they have also gone missing. They are worth around £700 in total, however, I only sent with 1st class signed for which offers a maximum compensation of £50. I just wondered if they would also be liable to give full compensation for loss of items.

I will try to locate those particular posts on damaged goods and come back tomorrow. I do appreciate you giving your time to help others with a free service. I would gladly donate to this organisation if you are able to assist me in receiving compensation for my losses. Regards

I have read some of the posts hence why I learned about the Letter of Claim that needs to be sent to the courier. There is a huge amount of posts in regards to the courier company Evri and I am trying my best to juggle multiple responsibilities at the moment. I didn’t mention anything about my goods being disposed of. All I’ve been told is that my parcel has been damaged beyond repair but they haven’t supplied me with any evidence regarding this and I’m finding it impossible to speak to an Evri representative. If you could direct me to the page/post that will assist me in the additional approach that you say I will need concerning damaged goods it would be much appreciated. Regards

Hello BankFodder, A lot of information to digest in the forum but I believe I now get the gist of it. Please can you take a look at my Letter of Claim and let me know if you believe it to be satisfactory:

Hi, Just wondering if anyone can help. I sent two items with Evri a couple of weeks back (two mobile phones). The one item was shown as delivered, however, the recipient did not receive the item (the recipient is a friend and is trustworthy). I clicked on “proof of delivery” and the only thing shown was a GPS image of the location that I sent the item to but nothing more. The second item is saying that “item has been damaged beyond repair in transit” but they haven’t given me any further details. I have tried to contact Evri regarding this but it seems impossible to speak to anyone either online or on the telephone. I believe these items were on Evri’s “non-compensation” list so I’m just wondering if there’s anything that can be done at all. hey are worth around £500 so it’s a lot of money to lose out on. Any help/advice would be very much appreciated. Regards.