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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fuming Scots woman slams 'useless' Evri after designer jacket vanishes


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Miriam Schmulian, from East Kilbride, sold the £95 Ralph Lauren gilet on Vinted but it was missing from the package when it reached the buyer.The fuming 47-year-old, believes someone took the bodywarmer from the parcel before it arrived in North East England and has blasted Evri's "absolutely useless" customer service. But, despite multiple attempts to contact Evri, she has been unimpressed with the delivery firm's response.

https://www.dailyrecord.co.uk/news/scottish-news/fuming-scots-woman-slams-useless-30402685

 

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Don't forget that they are the biggest courier company in the country. By their own reckoning they are carrying something like 600 million parcels per year.
Don't forget also that we only get the bad stories here – none of the good.

You will probably find that statistically they are pretty good – but of course when things go wrong and their customer service function seems to be pretty poor

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Statistically Evri are better Than Royal mail for me. These year for example i have 5 Royal mail parcels lost (tracking stopped  and show nothing). Evri- only 2 parcels lost in these year. I do post 50% more parcels with evri than with Royal mail. So interestingly- Evri have higher chance to deliver. And they are a little bit cheaper than royal mail.  Claiming compensation from royal mail is a pain- Royal mail do ask Invoices from the supplier or purchase receipts and that is awful- you never compensation you sold for. Evri Never do ask that- they pay out always as much as you paid insurance for- i mostly go with 20GBP insurance and they always did payout that.

 

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