Jump to content


taking work related phone calls after hours without pay ?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1697 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My job as a roadside tech ( recovery driver ) is a Monday to Friday 10am till 8pm

once a week I cover a night shift from end of my day shift 8pm till 8am the following day then start my day shift again at 10am

 

Long hours I know and the night shift or being on call out as its known is unpaid unless im actually called out to a job then im paid by the hour at overtime rate from job start to job finish usually 1 or 2 hours.

 

The call outs are sent via a night controller who sends me the jobs by SMS to my mobile phone,

the night controller is as expected paid to take the jobs and relate them to me and answer calls from customers,

 

 

my issue is my boss as mentioned he is considering diverting the phones direct to my mobile and therefore not having to pay someone else to control the night shift as I myself would be taking calls from customers and accepting jobs as do other members of staff when its their turn to cover the nights but as like them I am expected to do this without pay myself.

 

I did actually ask my boss how much he is paying me if I was to do this

his reply was nothing its part of the job,

 

 

now I may be stupid at times but I'm guessing that if I'm answering the works phone calls from customers after my day shift as ended then I'm actually working overtime during that phone call and therefore would i be correct in assuming i should be paid to do this ?

cheers to all replies

 

M

Link to post
Share on other sites

change your mobile number and then ask your boss again how he wants to implement these changes.

 

If you get a call and you respond then that is a chargeable job.

 

 

If however, you are expected to receive dozens of calls that result in only 1 chargeable job then that is working as an unpaid customer services manager and you dont have to do it under your job description by the looks of it.

 

 

you will need to read the employment contract very carefully before saying no but if the result is the same number of calls then it wont make any real difference.

Link to post
Share on other sites

I would think that your employer would have to pay you an 'on call' rate, as well as for any call outs, so that they fully comply with minimum wage legislation.

 

Also depending on your job, there may be health and safety issues regarding disruption of sleep/rest.

 

ACAS has an employment helpline and they might be able to point you to any law that applies.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Good advice above. The situation is somewhat woolly around payment for on-call arrangements and where you are based at home it is hard to demonstrate that you should be paid for all of the time that you 'might' receive a call, however it IS customary for some sort of enhancement or flat rate payment to be made to staff who take responsibility for answering the phone out of normal working hours

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...