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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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Purchased a sofa from @sofology. They were very clear in the shop, once you get the delivery text you must have arranged for delivery to take place within 7 days

 

Text came Thursday 9th June with "Great news your sofa is now ready for delivery..." so due to work commitments and based on the statements made in the shop I arranged to have the old one removed, assuming worst case we would have 1 week without sofa.

 

Went to arrange delivery to be told sofa would not be in their warehouse until 11th July with delivery after that.

 

Called the call centre to be told yes that's correct, you obviously read the message wrong, seriously it's my fault?

 

After a lot of time they did offer a loan sofa, but my wife suffers from significant respiratory issues and can't be near anything that has had smoke or pets, so the loan sofa was advised as not an option and told why, but that seems to be the end of their support. I now have to go and buy some chairs to sit on while we wait the 6 weeks with sofology absolving themselves of any responsibility.

 

My big problem is that they did not even admit the text was sent in error, just I read it wrong.

 

So as I say a word of caution, don't get caught out the way I did.

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So did you log into your account or ring and set a delivery date only to be told it's not yet arrived so can't be delivered ?

 

You still have the text, so bill them for the chairs sending a copy of the receipt

 

Edited by Conniff
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Thanks, yes wife called to book. Told that it would not arrive until 11th July and first delivery slot would be 13th. She even double checked the July bit as she thought they may have mistakenly said that instead of June.

 

Do you think they would cover the costs of the chairs. I did ask for compensation to cover that but they said they would not do that.

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I can't see how they have any choice but to give you a refund. They told you the sofa was ready for delivery and it wasn't.

 

Either email or send by recorded delivery a letter quoting the text and the date it was received plus a copy of the receipt for the seats.

Don't do it on the phone unless you can record the call. You don't have to tell them you are recording.

 

See what they come back with and let us know.

 

They have changed their name four times since inception

 

SOFOLOGY

SOFAWORKS LIMITED

C. S. LOUNGE SUITES LIMITED

C S UPHOLSTERY LIMITED

 

Mortgage: Number of charges: 10 ( 3 outstanding / 7 satisfied / 0 part satisfied )

 

Doesn't look like a company to trust to me.

 

How did you pay ??

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The whole lot went into credit card, so trust if the worst comes it would be covered that way.

I'll get a letter off to them and see what comes of it. Just glad it's not me that can't understand their messages

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Just glad it's not me that can't understand their messages ��

 

I think you understood it exactly as it said, there can't be any other interpretation.

 

Yes, should the worst happen, you could do an S75 claim on the card. All you require is a valid reason.

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A quick update, sent an email to Mr Tyldesly, who obviously has an auto forward back to the call centre.

I took a call from them who kept saying it was all my fault. They had offered a loan sofa, which again was my fault for not accepting it and there was no way they would pay for a couple of chairs to be bought (even from their store).

 

Thanks @sofology !

 

Would not recommend them to anyone

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Ok, next letter is to quote - "Told that it would not arrive until 11th July and first delivery slot would be 13th" - and

tell them that you are making 'time of the essence' and that you will expect

deliver on the 13th and that if it does not arrive, the contract is terminated and you want a full refund.

You can also mention that if the contract is terminated by their failure, you will be seeking damages.

 

If/when the furniture arrives on the 13th, go over it with a fine tooth comb and reject it if there are any faults at all.

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Hello Craig

 

 

I am really sorry to hear this. We have attempted to reach out to you on numerous occasions. Attempts include phone calls, emails, Tweets, Facebook and we have been unsuccessful at every attempt. I am really disheartened to learn you do not wish to speak to us in order to resolve your concerns. We accept that from time to time we do not get it right, but have since attempted at every opportunity to make up for your disappointment. Unfortunately this is not something we can do alone, we do need to be able to speak to you in order to help. If you would like to discuss this further, please can you contact us on 01942 408 925. Many thanks, Kylie

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Hi Sofology

Firstly I take exception to the downright lies you have written above

1) There have been no phone calls OTHER than the ones I initiated

2) There have be no emails other than confirmation of the above call

3) I don't have a facebook account

4) Every tweet you have sent has been responded to, but not replied back

 

So now we have that part straight. If you took time to read my first statement you will see that I have spoken to Sofology, Roy I believe, who at the end of the call said there was no more Sofology could do. So please tell me why I want to waste any more of my time being told the same thing. Or are you actually saying the person I spoke to, who I was lead to understand was the Escalated Solutions Provider is not capable of providing accurate information?

 

In reality what you are not happy about is that I am highlighting others who have had equally atrocious customer service via social media and want to make it stop. If you take time to listen to the call I made, you will hear that I did state on numerous occasions that I would do whatever I could to ensure as many people as possible know the facts about your service levels, so that they could make an informed decision before shopping with you.

 

Incidentally thanks to CAG I did email Mr Tyldesley and also sent him tweets, unfortunately he did not feel the need to respond.

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Hi Craig

 

 

Thank you for your response. I am sorry you haven't received any of our communication attempts. I am sure Roy will be able to go through this with you in a little more detail and resend the emails, confirm call times etc. If you would like details of the tweets sent, please ask Roy for this and I will provide him with the details, times and dates. I can screenshot these for you just in case there is an issue with Twitter highlighting our responses, to which we would need to look into.

 

 

I know Roy, from our Complaints team is eager to speak to you in order to resolve your concerns so if you could contact him directly that would be great.

 

 

Thank you once again for your swift response.

 

 

Kind Regards, Kylie

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Hi Craig I am sorry to hear you do not agree with our version of events. I did post a response but I believe it was removed due to authentication issues.

 

 

Roy will quite happily resend all of the emails and confirm your email address and if need be we can provide you with our call attempts, to put your mind at ease.

 

 

If you do not wish to contact us directly, we will await your letter and respond accordingly. Many thanks, Kylie

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  • 3 weeks later...
  • 1 year later...

I would just add a counter opinion to this having recently purchased a sofa. It has been delivered on time and the delivery chaps were very good. The whole experience was in fact positive.

 

I did also get the text that this thread mentions at the start, but it seemed pretty clear to me you needed to click on the link in the text to book the delivery slot - and when you do click through you are presented with a clear calendar

 

I'm a member of the Consumer Association (Which?) so do tend to be a but picky over customer service, but have to say i'm pretty impressed so far...

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