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Return/refund no response from @zalinahwhite


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Hi all,

I made a purchase of a dress in the sale from an online shop called Zalinah White. This is a link to the dress: 

ZALINAHWHITE.COM

STYLE NOTES  Step out in style with our stunning Black and Cream Polka Dot Pencil Midi Dress with V-Neck and Belt! Perfect for any occasion, this dress is now on sale for a limited time. Featuring a classic polka dot pattern in...

I bought with confidence because, as you can see when you scroll down past the item description and size advice, it says in big letters 90 Days to return or exchange.

Great.

I bought it and it was too small.

Because I liked the dress, I immediately re-ordered in a larger size and started a return. It then said I had to be "authorised". I waited two days before looking again and my order now has a 'not authorised' label for being a sales item. I realised that once I saw this, if you scroll past the 90 Days to Return picture, there's a small link for Return and Refund Policy.

Click through that and read though to the 8th paragraph and there's the return restriction information on sales items. I don't feel it is reasonable at all to expect a consumer will scroll past the massive '90 Days to Return' section to the small links and click through and read 8 paragraphs to understand their policy on sales returns. They did not respond the email on this.

Meanwhile, the second version of this dress I ordered arrives. It's exactly the same size as the first one. Neither dresses have size labelling on the dresses, nor do they have size labelling on the bags they were packed in. So now I have two of the same dress, both sales items. I email the company about the sizing issue on the second dress and reiterated my frustration about the website experience of the first.

They are ignoring my emails.

I would like to know what my rights are in this case.

Neither dress is faulty per se, and I have no way to actually prove the second dress is the wrong size since there's nothing on the dress or packaging. 

Does anyone have any recommendations?

Thanks,

Claire

 

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Yes, I've read it

"We do not accept returns on sale items, clearance items, sample sale items, or refurbished items"

However, I can't see a notice/label anywhere on the item page itself that states it is any of the above.

How did you pay?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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go do a chargeback to your bank then

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They have just tweeted that this has been resolved. Is that the case?

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