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Found 12 results

  1. I received leather sofa from Sofology, financed with an Int. free loan from Barclays (Partner Finance) Hours after delivery, it became obvious that the sofa had manufacturing faults (different cushion front panel heights, and inadequate partly filled cushions to the seating area. Raised a complaint (!) and provided photo/video evidence....asked for correction or collection! Initially fobbed off, told there was nothing wrong. Persisted, and 3 weeks later, I appear to be dealing with a senior colleague, instead of the 11 or so 'Tom, Dick and Harriets' that I had encountered in a se
  2. I ordered my new sofa from Sofology and received txt on March 30th saying it was ready for delivery. I arranged a delivery date and had to pay extra for a Saturday delivery. Disposed of my old sofa and sat on kitchen chairs for 4 days. Then I received a call saying my sofa wasn't ready the night before it was due and it could be anything up to 4 more weeks. I'm also told they do not do Saturday deliveries in my area (Dorset). They offered me a replacement sofa which I accepted (It's the most uncomfortable sofa I have ever sat in) which they delivered on Good Friday. A week later I get told m
  3. Purchased a sofa from @sofology. They were very clear in the shop, once you get the delivery text you must have arranged for delivery to take place within 7 days Text came Thursday 9th June with "Great news your sofa is now ready for delivery..." so due to work commitments and based on the statements made in the shop I arranged to have the old one removed, assuming worst case we would have 1 week without sofa. Went to arrange delivery to be told sofa would not be in their warehouse until 11th July with delivery after that. Called the call centre to be told yes that's correct, yo
  4. Hi, Hoping for some advice. Sorry for the long winded explanation. I have had some sofas delivered to me last week, 23rd May 2018 from Sofology. Two days into having the sofas we noticed, 25th May, one of the recliners was wonky and has not been aligned correctly so I sent Sofology an email with photos asking them to correct this. I received an email telling me I will be contacted within the next week for a service visit. Three days in, 26th May, I now notice a gathering of material on where I sit and the back supporting cusions. I sent an email to Sofo
  5. Had a brand new sofa delivered on 2nd April 2018 and we found a few defects upon delivery which we reported to the driver. The driver reported our concerns to head office who were supposed to phone us regarding this. Later that day I received an email asking for photographs of the defects which we did straight away. Upon taking the photo's we found loads more defects (20+) some of the workmanship is atrocious. So we sent the photo's to customer services who want to come and make repairs. Our problem is that we don't want repairs made to a £2700 sofa especially as there are over 20+ def
  6. We are looking for advice prior to emailing Sofology. We purchased a 3 seater, 2 seater and 2 leather chairs which were delivered on Friday 9th March 2018. We paid 1,000 deposit and 4,097.00 both by credit card prior to delivery which was initially 5th March but delayed until 9th March due to the weather. This is now 13th March and although we have only sat on the 2 recliners for a period of 12 hours in total they have puddled where we have been sitting. The arms of the sofas are creased and the delivery man told us that they should come out within a 6 week period.
  7. We purchased a 3 piece Fellini suit (one 1-seater, one 2-seater and one 3-seater) which arrived in July 2017. This sofa had to be returned due to significant damage (what looked like tooling marks) and significant discrepancies in the leather quality to all 3 items. We received a replace set in August 2017 which also had discrepancies in the leather quality This was noted (and photographed) by the delivery person and we were told that if there was any issues we could follow up. We also commented to the delivery person that the leather surfaces on all 3 seated items appeared to b
  8. Jan 2016 purchased 3 piece leather suite from Sofology - delivered May 2016, paid deposit c£200 with c/card, balance c£1950 with d/card this inc 'Furniture Protection' Castellan c£195 APRIL 2017 whilst applying Leather treatment noticed what appeared to be scuffing of Settee in two places and armchair, contacted Sofology store and requested 'remedy' - Store advised to claim on 'furniture protection' - said that as it was poor quality materials I doubted they would cover!!! However did as they advised but wrote (recorded delivery) to store reserving my rights under Sale o
  9. Hi, I'm brand new here but thought I might get some decent advice. I went into Sofology yesterday evening and picked out a sofa and coffee table with the help of a polite salesperson. The items all have 6 week plus lead times, and as I understand, the sofa actually has to be manufactured first. I was told I had 48 hours to confirm the order after placing it. At the end, right after my credit card payment went through, I was handed a piece of paper and told "cancellations are charged at 30%". Nothing else was explained to me really. At that point I took it to mean that once they start
  10. Hi, just registered having google searched issues with sofology, ended up reading some problems other people have had. Thought I would post about an issue I have and looking for any help in dealing with sofology. From the start... Visited Sofology and ordered a two seater sofa, a three seater recliner and a matching footstool for a total cost of approx. £3,000. Have to say the whole buying experience was great, no pushy sales people no hard sell, so far so good. We got a message just before Christmas and arranged delivery for 23rd December 2016. Sofa arrive
  11. hi folks purchased a sofa from above paid cash waited 8 weeks only, looked really good in shop and was told cushions where foam and fibre ,well it arrived on 8th of December 2016 and says give cushions a couple of weeks to settle in so I did but after 4 weeks I called sofology only to be told there was no foam in the model I had ordered and was mislead buy this at point of sale , well they are offering an exchange or refund but I have couple of other problems as they have nothing instore I like , problems now and should sofology pay the bill as they did admit liability 1. we decorat
  12. My in laws have purchased a settee from Sofology Sofas. When they went to purchase the suite they tested it for comfort as this was very important to them as both have cancer and my father in law suffers with a very painful leg and back since his cancer treatment and my mother in law has cancer and Lupus which is a very painful illness and she suffers with severe back pain. The suite they picked seemed very comfy. The only change they made was the material they wanted a cord type material which was all okay. They have had the suite for 8 weeks now and are us
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