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    • oh well i wonder what new fake documents they have made up then...for them to try this.... just to check nothing funky like Link have filed an n244 to lift the stay and strike out her defence....she hasnt moved since last court comms has she?   is this an n24? bit unusual for a 13mts stay to just be lifted... has she not received anything from link/kearns in the last fw weeks like a docs bundle? bit like this thread... https://www.consumeractiongroup.co.uk/topic/466576-lc-assetlinkkearns-claim-form-2-mbna-cc/?do=findComment&comment=5256397  
    • if the agreement was taken out jan 23, then she has not reached the 1/3rd mark so the car has not become protected goods under the consumer credit act.  this puts her in a very very vulnerable position regarding ever keeping the car....whereby once they have issued a default notice they can legally send a guy with a flatbed (though they are NOT BAILIFFS and have ZERO legal powers) to collect the car.  if the car is kept on the public highway then they can simply take it away and she will legally owe the whole stated amount on the agreement AND lose the car. if it's on private property i'e like a driveway, ok they shouldn't take it without her agreeing, but if they do, it's not really on but its better than a court case and an inevitable loss with the granting a return of goods order. are these 'health reasons' likely to resolve themselves in the very short term (like a couple of months?) and can she immediately begin working again ? i'e has she got a job or would have to find one?  answer the above and we'll try and help. but she looks to be between rock and a hard place . whatever happens she will still have to pay the loan off...car or no car....unless you can appeal to the finance company's better nature using health reasons to back off for xxx months.
    • no need to use it. it doubles the size of the thread and makes it very diff to find replies on small screens too. just like @username it - sends unnecessary alerts to people. everyone that's posted on your thread already inc you ...gets an automatic email alert when someone else posts.
    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Abuse of employees?


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Hi Guys,

 

Please can someone offer some advice . . .

 

My daughter has recently changed jobs and for the first month or two everything has been brilliant for her, however the new rosta has been distributed to the work force and now there's mayhem!

She is contracted to work 40 hours, monday-friday, however they've now introduced Sat 5pm-8am and Sun 5pm-11am into her working week and with no extra pay!

i've asked her to send me copies of her CoE but on first raising her alarm at the new shift pattern she was told that she is salaried and not paid by the hour . . . for someone on minimum wage I think that stinks, however, until I see the CoE i'll give them the benefit.

 

My take on employment law is the working week should be 37.5 hours and in those instances where an employee is expected to work longer they have to sign a waiver allowing them to do it . . . I've had to do that previously in my working life . . .

 

Can anyone please shed some legal life on my daughters dilemma . . . thanks

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2 things to read , the terms and conditions of employment and the working time regulations. If her terms allow for extra time as and when required it should stipulate how this is paid, either as overtime or TOIL. If the total hours worked are more than the maximum allowed, or the number of continuous hours are more than allowed or days worked without a rest day then the demand is unlawful and she may take the employer to a tribunal where they will lose as there is no defence other than employee signing away those rights.

If the employer uses the argument she is salaried then they cant really change the working pattern so that cuts both ways.

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If the employer uses the argument she is salaried then they cant really change the working pattern so that cuts both ways.

 

In addition, if the extra hours worked takes her below the NMW, then the employer should be reported to the HMRC.

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presumably the Sat/ Sun is instead of other shifts and not extra

 

Impossible to advise without the exact contract wording. Let us know when you have that and we will try and help!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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So I think the first port of call is checking the .gov website for rest break info and checking she is not in an excluded occupation from those regulations

 

https://www.gov.uk/rest-breaks-work/exceptions

 

The timings seem odd - is it something like sleepovers at a residential care facility? On call, or actual work?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Yes, she works at a Vet's Practice, so the Sat/Sun are 'monitoring' the animals in their care . . . they tell her to sleep on the premises, but i'm unsure how/where, ie if a bed is provided etc but they aren't wanting to pay them as they reckon they're 'salaried' etc . . . the other staff are equally not impressed . . .

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So needs more info, really. Sounds like it'll be under NMW if she does it. Are all the staff prepared to stand together so no one is the scape goat?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I would certainly argue that requiring two additional shifts per week would not be in the spirit of the contract, regardless of its ambiguous terms...

 

Despite that, it's probably also a breach of the NMW and also the working time regulations - employees must have at least 24 hours break per week!

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