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    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
    • stopping payments until a DN arrives does not equal automatic sale to a DCA...if you resume payments after the DN.  
    • Sleep apnoea: used to require the condition  to be “completely” controlled Sometime before June 2013 DVLA changed it to "adequately" controlled. I have to disagree with MitM regarding the effect of informing DVLA and S.88 A diagnosis of sleep apnoea doesn't mean a licence wont be granted, and, indeed, here it was. If the father sought medical advice (did he?) : this is precisely where S.88 applies https://assets.publishing.service.gov.uk/media/64edcf3a13ae1500116e2f5d/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf p.4 for “new medical condition” It is shakier ground if the opinion of a healthcare professional wasn’t sought. in that case it is on the driver to state they believed they met the medical standard to drive. However, the fact the licence was then later granted can be used to be persuasive that the driver’s belief they met the standard was correct. What was the other condition? And, just to confirm, at no point did DVLA say the licence was revoked / application refused? I’d be asking DVLA Drivers’ Medical Group why they believe S.88 doesn’t apply. S.88 only applies for the UK, incidentally. If your licence has expired and you meet the conditions for S.88 you can drive in the U.K., but not outside the U.K. 
    • So you think not pay until DN then pay something to the oc to delay selling to dcas?    then go from there? 
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Xercise4Less/Harlands/Debt Management Plan


Danie1le
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It looks like they have stopped responding to my social media posts insisting I message them.

 

Should I take any further action or just wait and see if X4L/Harlards/CRS/Spratt send me anything else? Would it be worth writing to X4L CEO or just a waste of time?

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I've had an e-mail from X4L this morning asking me to provide the proof of delivery which I will do tonight.

 

Good morning,

 

Please send over the proof of delivery that you have.

cleardot.gif

--

Healthy Regards

 

Will

 

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Send the clowns a copy of the proof of delivery, along with your continued disgust at their treatment of their customers, and tell them that they have still failed to satisfactorily resolve or even address your complaint, and as such you demand that the complaint be escalated within their own complaints procedure.

 

Emailing the CEO is not a bad idea at all, and be sure to inform them of all the names of the staff they employ who are obtaining wages under false pretences.

 

And again, social media! Explain to the public how they ignore its customers when a problem arises.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for your advice, I have sent them the proof of delivery along with this...

 

Please find attached copies of my letters dated 28th October 2015 and 2nd January 2016, along with the proof of postage reciept, if you type the barcode number into the Royal Mail website there is your proof of delivery. These are the letters that you decided to ignore and claimed not to have recieved. I have already provided you with proof that I entered into a Debt Management Plan with Step Change in October.

 

I stress my continued disgust at Xercise4Less' treatment of it's customers, you have still failed to satisfactorilly resolve this issue or even address my complaints, having ignored me on three occasions. I demand that this is escalated within your own complaints procedure and I will be writing to your CEO if my account is not closed and all collections activity ceased.

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If they haven't replied within 7 days, let us know and we'll see how we can turn up the heat for X4Less.

 

:-)

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Excellent, that reads stern enough, they should be under no illusion that you're not going to take their abysmal service lying down.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I think we have a result!

 

Thank you for sending this evidence through

 

 

I have recalled your membership from CRS and removed the charges

 

 

If you receive any further correspondence from CRS within the next 5 working days please ignore this as it will have been sent in error.

 

 

Kind regards

 

 

Esther

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Hi Danielle,

 

An excellent result although we need to see that Harlands/CRS actually drop your case.

 

Nearly 6 months and over 80 posts, but you got there in the end !! :whoo::cheer2::whoo:

 

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Should I reply to that or just leave it be now and wait to see if I recieve anything else?

 

I'd like to thank you both very much for your help and advice over the last six months, it has been very much appreciated!

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I personally would leave it at that, and wait and see if they continue to rattle your cage.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Agreed.

 

Do nothing more at all unless Harlands/CRS, Zinc or Spratt Endicott contact you further.

 

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  • 1 month later...

Just as I thought this might have been over I have received an e-mail from Spratt Endicott today (at 18.40 - strange time?) saying they have been trying to contact me (they haven't) and asking me to give them a call which I have no intentions of doing so.

 

Should I just let X4L know that I am still being contacted and demand that this is stopped?

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Hi Danielle,

 

I'd contact Esther at X4Less and tell her :-

 

I've been contacted by Spratt Endicott, solicitors instructed by Harlands/CRS.

 

I assumed I'd heard the last from Harlands/CRS, etc but the harassment continues.

 

I require written confirmation from you that there will be no further demands from anyone.

 

Failing this, formal complaints will be made without further warning to The CMA and Trading Standards.

 

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  • 3 weeks later...

Tonight I have received another e-mail from Spratt Endicott, exactly the same message as before...

 

Dear ___________

 

We have been trying to contact you. Please could you contact us on 01295 204074 regarding our reference ######## between 9.00 am - 5.30pm Monday to Thursday and 9.00 am - 5.00pm Friday.

 

Alternatively, you can reply to this email and we will respond accordingly, it is important that we speak with you.

 

Yours sincerely

 

Customer Services Team

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Hi Danielle,

 

Did you get any reply from Esther at X4Less and did you write by letter or email.

 

There's scope here to make a formal complaint or seek compensation for the continued harassment but we'll need to think this through first.

 

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Hi Danielle,

 

Do you want to just get Spratts to back off ...............

 

.................. or do you want to kick up more of a fuss; and demand compensation (no guarantee you'll get any though); and report Spratts to the SRA.

 

:-)

Edited by slick132

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Email reply to Spratts :-

 

I refer to your email of 22nd June.

 

At the end of April, I received confirmation from the gym that they accepted I owed them nothing and that Harlands/CRS would cease any further contact.

 

Unless you confirm that your demands will cease immediately, I will make a formal complaint to The SRA after 7 days.

 

I'd also email Esther at X4Less :-

 

I wrote to you on xxdate but have had no reply.

 

I was yesterday contacted again by Spratt Endicott, solicitors instructed by Harlands/CRS and I have no idea why they continue to harass me.

 

Xercise4Less are responsible for the actions of Harlands/CRS and other parties and, if I take action for this continued harassment, Xercise4Less will be held accountable.

 

I require your written confirmation within 7 days that Harlands/CRS and anyone instructed by them will immediately cease further harassment of me.

 

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Thank you so much for your help slick.

 

I have sent the e-mails and have had an immediate reply from Spratts.

 

Dear _______

 

Thank you for the reply.

 

I can confirm that the email was sent in error to you and that your matter with us is closed.

 

Regards

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Hi Danielle,

 

I've been here too long to presume this is definitely the end to your case.

 

However, it would be nice if this really was the last contact from any of the Harlands Clowns.

 

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Ha ha yeah, no apology, just the usual 'Admin error' knee jerk response.

 

IMO that wouldn't be good enough, an 'email sent in error' means that some one is not doing their job and needs their P45, OR financial compensation should be given.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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