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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Please help! Xercise 4 Less/Harlands/CRS trying to scare a pregnant lady here!


elviekay
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Hi Elvie,

 

I think the Watchdog exposure will make X4Less a bit more aware of how badly their reputation is being damaged by Harlands/CRS.

 

That's why i suggested a letter to X4Less after the Watchdog prog.

 

:-)

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Hi Slick, I sent the letter off the very next day and have today recieved a phone call from Xercise 4 Less, I didn't answer as I didn't recognise the number but my phone told me it was from Leeds, so I kind of knew it was going to be them. The woman left a message asking me to get back to her but I'm unsure about ringing back, I don't know if I should or not? I don't think I'd be likely to get a written response.

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Hi Elvie,

 

Did the letter go to X4Less Head Office or the local gym.

 

You're entitled to a written reply and you're right to avoid any calls from Harlands/CRS or X4Less.

 

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Either that or DON'T answer in the first place.

 

If you do decide to speak to them over the phone, then simply say ''Read the letter I have sent you and respond accordingly'' then hang up.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The letter went to X4Less Head Office which is great.

 

Just wait for them to reply properly and ignore Harlands/CRS for now.

 

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Have you sent them the telephone harassment letter?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387367-Harassment-by-Telephone-**Update-21st-April-2014**

 

CC in the gym (head office) and ensure you tell them in no uncertain terms that you hold them ultimately responsible for the action of their chosen third party debt collectors.

 

Any further harassment, WILL be reported to the police for said criminal offence.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Elvie,

 

There's no reason for you to be stressed about this.

 

Simply ignore all contact from CRS until Harlands reply properly. Make a list on paper of each contact from Harlands/CRS, noting the type of contact.

 

If Harlands don't reply to you, that's THEIR problem.

 

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Hi again,

 

My partner is now going through the same issue with harlands for a much smaller amount of money.

 

We sent them a letter similar to one I sent and hadn't had a reply until we went to his dad's last night and Lo and behold there on the stairs waiting was a letter from harlands.

 

We had put our new address on the letters we had sent, so I am now wondering if any correspondence from X4Less/Harlands is going to my old address because they've clearly been ignorant, although CRS used my new address.

 

CRS have text me again today saying its urgent they speak to me today - I am now tempted to send them the recommended letter above, I need them to leave me alone.

 

I've given x4less a prod on Twitter today asking if I'm likely to get a written response so I can ensure they use my correct address. I'm keen to get these people off my back now.

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Everytime they send you a text the froward it to 7226 ('spam' on your handset keypad)

 

Inform your network provider that you're being harassed and use their malicious calls procedure.

 

Send them the telephone harassment letter.

 

Keep a diary of events with a view to reporting them to your local cop shop for the criminal offence of harassment.

 

Exhaust X4Less complaints procedure. you are holding them ultimately responsible for this harassment and will ensure that they receive some very very bad publicity, send your story into BBC Watchdog too.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The letter to CRS is ready to go.

 

Just recieved a small bit of scripted back and forth from the Xercise4Less Twitter account -

 

Me: I'm currently being hounded by Harlands/CRS. I sent a letter to the Xercise4Less head office in Leeds, and I received a missed call, but only wish to have contact via writing. I want to ensure that xercise4less have my current address (as detailed in my letter) and that I am able to get a written response instead of a telephone call?

 

X4L: Hello Elvie, we can look into this for you. Can you please confirm your full name, DOB, post code, and email please?

 

Me: *gives info*

 

X4L: Hi Elvie, your account is unfortunately in default which is why you have been receiving calls from us to receive support for this matter. The only way we can solve this quickly is through a phone call. Can you please contact us on 0113 203 8602

 

Me: I am not going to call as I have requested written correspondence only, which is my legal right. I have written to Xercise4Less head office and I have also written to Harlands. I am awaiting a response from Xercise4Less.

 

X4L: The longer we wait Elvie the more charges you will incur onto your account from CRS which isn't what we want. Can you please explain what was said in your letter so we can get a more clearer picture to your situation.

 

I'm starting to think the Xercise4Less Twitter is run by Harlands too! Any smart responses?

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Hi Elvie,

 

If you want to discuss your partner's case, start a new thread so the 2 cases don't get confused.

 

Tell X4Less by Twitter that you wrote to them on xxdate and you will await their written reply. And, if they are happy for happy for Harlands and CRS to continue to add admin fees while you await their written reply, that is a bad reflection on the way they allow their customers to be treated by their chosen admin company.

 

:-)

Edited by slick132

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Hi slick, sent that to them on Twitter and got this reply:

 

"Hi Elvie as we said before we have unfortunately not received your letter therefore please can you summarise the content of the letter so we can provide you with a response"

 

You have seen the back and forth from the Xercise4Less Twitter conversation and can see at no point did they say they did not recieve my letter.

 

Also - I know they DID recieve my letter as I got a missed call and voicemail from someone named "cara" who wanted to speak to me with regards to my letter.

 

The voicemail was saved, but only for 7 days - it is now gone, although I still have a record of them calling me on my missed call log on my phone.

 

So - do I explain the entire situation over Twitter or do I tell them that I am aware that they have recieved my letter, due to the telephone call I recieved?

 

Also, as they are now saying they didn't get my letter - when I know they did, am I to start complaints proceedings with relevant authorities or am I to wait? Many thanks.

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Hi Elvie,

 

Please now send a letter to X4Less Head Office again enclosing copies of the letters in posts #15 and #23.

 

Dear Xercise4Less,

 

Membership at [town/city] gym

 

I enclose copies of my letter to Harlands of xxdate and of my letter to X4Less Head Office of xxdate.

 

On your Twitter feed, you claim not to have received the letter I sent to you. However, I have proof that you received my letter and I was contacted by one of your staff members who wanted to discuss my letter.

 

I reiterate - I am pregnant and I do not need any stress at all.

 

Harlands have been slow to respond to my letters yet expect me to pay fees and admin charges while they delay replying to me.

 

Xercise4Less have failed to reply at all to the letter I sent you.

 

I now need your confirmation that my cancellation is effective from the date I made it in August.

 

Harlands failed to accept the offer I made to end the matter and that offer was withdrawn after 14 days.

 

If you fail to stop Harlands/CRS making further demands, I will make formal complaints to Trading Standards and to the CMA. I will also complain to BBC Watchdog about Xercise4Less using Harlands/CRS to harass a pregnant woman who is vulnerable.

 

I require your considered written reply within 14 days.

 

Yours faithfully,

 

Elvikay

 

Get a free Certificate of Posting at the post office when you send this and keep the Certificate.

 

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Just recieved this from CRS via email!

 

Dear Miss ------

 

Re: CRS Ref No: 8317195 / Xercise 4 Less Ref No: W8825762

 

I have reviewed your recent correspondence and would like to try and bring this matter to a swift conclusion for you.

 

Unfortunately, had you contacted Xercise4less and explained your circumstances before stopping your payments, the correct cancellation process could have been followed by yourself and prevented all future letters and action. You also then moved and it wasn't until we traced your new address, that your circumstances came to light. This demonstrates how important it is to follow the correct cancellation procedure before payments are stopped.

 

We maintain that the debt and charges have all been justified and added in accordance with the terms of your contract. However, having considered your individual circumstances, we are prepared to make a final offer of £29.98 to close your account as a gesture of goodwill.

 

If you are prepared to accept this offer, please contact us on 01444 449165 and make payment by a debit/credit card.

 

In view of past events, we sincerely hope this offer will be accepted and conclude the matter for all concerned.

 

Yours sincerely,

 

Rob Avery

 

Collections Manager

 

 

 

Personally, I am happy with this as this is what I had offered in the first place even though they were slow on the up take. It's a smaller fee to make them go away for good so I can enjoy Christmas without this hanging over me.

 

I am worried that once they get card details they will take more than the £29.98, but there again I have written proof saying that is the payment they will take in the form of that email.

 

What do you think? (This was after sending them the telephone harassment letter so they must have realised i was just going to continue to be stubborn).

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Hi Elvie,

 

This is a good opportunity to end the matter quickly and cheaply, so you have no more hassle about the gym m/ship.

 

Call, them, pay the amount agreed and focus on more important matters !!

 

Check your next bank statement ao make sure you've paid no more than agreed, but I'm sure this will be ok.

 

:-)

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All paid up and done, I consider this a win! Thank you so so so much for your help, I will be donating to this forum as soon as I can to show how appreciative I am. Hopefully I won't have to open this thread again...!

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Hi Elvie,

 

I hope you can now leave this nonsense behind and thanks for whatever Site Donation you can manage.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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