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Everything posted by elviekay

  1. Hello again everyone - was hoping you'd seen the last of me but alas, you have not! This time its my partner who is being hounded by Harlands/CRS. I'll try to keep it brief with a timeline of events. June 2014 - Partner joined Xercise4Less during their initial period of drumming up business before the launch of the new local gym. This was a 12 month membership only, priced at £9.99 a month. 23/02/2015 - Partner receives a letter from Harlands informing him of a missed direct debit payment - this is still within the contract and is paid with no further issue. 21/09/2015 - P
  2. All paid up and done, I consider this a win! Thank you so so so much for your help, I will be donating to this forum as soon as I can to show how appreciative I am. Hopefully I won't have to open this thread again...!
  3. Just recieved this from CRS via email! Dear Miss ------ Re: CRS Ref No: 8317195 / Xercise 4 Less Ref No: W8825762 I have reviewed your recent correspondence and would like to try and bring this matter to a swift conclusion for you. Unfortunately, had you contacted Xercise4less and explained your circumstances before stopping your payments, the correct cancellation process could have been followed by yourself and prevented all future letters and action. You also then moved and it wasn't until we traced your new address, that your circumstances came to light. This demonstrat
  4. Hi slick, sent that to them on Twitter and got this reply: "Hi Elvie as we said before we have unfortunately not received your letter therefore please can you summarise the content of the letter so we can provide you with a response" You have seen the back and forth from the Xercise4Less Twitter conversation and can see at no point did they say they did not recieve my letter. Also - I know they DID recieve my letter as I got a missed call and voicemail from someone named "cara" who wanted to speak to me with regards to my letter. The voicemail was saved, but only for 7 days
  5. The letter to CRS is ready to go. Just recieved a small bit of scripted back and forth from the Xercise4Less Twitter account - Me: I'm currently being hounded by Harlands/CRS. I sent a letter to the Xercise4Less head office in Leeds, and I received a missed call, but only wish to have contact via writing. I want to ensure that xercise4less have my current address (as detailed in my letter) and that I am able to get a written response instead of a telephone call? X4L: Hello Elvie, we can look into this for you. Can you please confirm your full name, DOB, post code, and email pl
  6. Hi again, My partner is now going through the same issue with harlands for a much smaller amount of money. We sent them a letter similar to one I sent and hadn't had a reply until we went to his dad's last night and Lo and behold there on the stairs waiting was a letter from harlands. We had put our new address on the letters we had sent, so I am now wondering if any correspondence from X4Less/Harlands is going to my old address because they've clearly been ignorant, although CRS used my new address. CRS have text me again today saying its urgent they speak to me today -
  7. I haven't sent them the harassment letter yet. I think CRS are calling/texting because I've not responded to them as I'm waiting for an actual written response from X4Less. Its really piling on the stress
  8. Oh my goodness CRS keep ringing and texting me. I'm making a note of whenever they call and will keep screenshots as back up. I'm not going to pay them just to make them go away!
  9. Slick, I sent the letter to Head Office. If they call again shall I tell them "writing only"?
  10. Hi Slick, I sent the letter off the very next day and have today recieved a phone call from Xercise 4 Less, I didn't answer as I didn't recognise the number but my phone told me it was from Leeds, so I kind of knew it was going to be them. The woman left a message asking me to get back to her but I'm unsure about ringing back, I don't know if I should or not? I don't think I'd be likely to get a written response.
  11. Thank you very much! A rather strongly worded letter! I saw a segment about them on Watchdog the other week, are Xercise4Less being a bit kinder to their customers (term used lightly) for now?
  12. Hello me again! Finally heard from them, wrote to Harlands but got a response from CRS anyway? Here it is: Re: CRS Ref No: 8317195 / Xercise 4 Less Ref No: W8825762 Further to your letter and email of 22nd October we would like to remind you that on 25th April 2015 you entered into a legally binding agreement to pay a minimum of twelve Direct Debit payments of £14.99 of which you have paid only three. As such, even without the charges which you have advised you will not pay, your offer of £29.98 would not be sufficient to settle this matter. To be clear, the addition of these ch
  13. Had a confirmation through from them now saying they have received the email but I think I will take your advice and follow up with a hard copy also. Thanks!
  14. I've emailed them at c.service @ harlandsgroup .co. uk with the letter as I don't have a printer and its a lot of hassle getting to one to use it. Is this the correct email address? I've seen that others have emailed them but had received one of those emails that just confirm its been sent to the company, I haven't received anything yet but I'll wait a bit longer and if i don't get anything I'll post a letter. Had a text message yesterday and a phone call today which i didn't answer. And guess what! My boyfriend got a message last night funnily enough telling him to ring them
  15. Yep, I had insufficient funds. Like I said I'm happy to pay those outstanding payments because I realise I was still in contract - but now they are asking for the 300 odd I just find it ridiculous. Also had a text from CRS yesterday telling me to call them - I won't.
  16. Hi Slick, sorry for being so confusing. There was a payment requested on the 27th July which just hasn't showed up on my statements, person from the bank was very helpful and has rectified the issue for me. The payment was 14.99 but was unpaid. On the 7th, the amount they requested was £39.99 not £34.99 - I am not sure why, as even if they were trying to take July + August + admin fee it would total £54.98 The 7th is the last requested date for money according to my bank. So the total I do genuinely owe them is 29.98 because they were unpaid - forgetting the fees. Plus a ca
  17. Just got off the phone to someone at the bank, got my dates mixed up (I'm useless) - I cancelled on August 30th. So the payment they tried to take in August was most probably my fault, shall I amend the letter to say I will pay £14.99 x2 for the amount missed and a months cancellation or shall I just offer £14.99 as I cancelled at the end of the month? I'm getting confused now haha.
  18. Thats fantastic, thank you. I can't see any reason why they did not take payment in July - there is nothing on any bank statement to say that an attempt at payment was made, and the bank would have charged me some stupid fee for a returned direct debit if they'd tried to take it but couldn't, thats what normally happens. I will ring my bank and just check once more with them to be sure and let you know!
  19. Hi Slick, the DD mandate was cancelled on August 7th of this year, thank you for your help, it is much appreciated!
  20. Thank you for your response, i hate bailiffs. I will remember to stay off the phone, and I won't be sending them anything until I know what I can write/say in a letter!
  21. Hi everybody, I'm new to this forum - spent a lot of time reading other threads on the issue of Xercise 4 Less/Harlands/CRS last night and now feel a bit more informed than I did previously! But I would like some help to see if I have a leg to stand on here before I go into battle! I moved to Scotland in April, and subsequently joined the local Xercise 4 Less gym on the 27th on a 12 month contract at 14.99 per month. When joining, I also paid a £20.00 joining fee - taking my first total payment to £34.99. I find it important to state now that I NEVER set foot in the gym after joinin
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