Jump to content


  • Tweets

  • Posts

    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
    • As the electric carmaker sees sales fall and cuts jobs, we take a closer look at its problems.View the full article
    • Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this? Every day is a school day.
    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Advice needed; Equine Livery Yard retaining part of Deposit. Court action intended.


Roadrunner3
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3138 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all, 1st post!

 

 

I recently had to move my horse from a livery yard on the basis of his welfare due to the yard owners management.

 

 

They since have retained £100 from my deposit. A written contract was also involved. I believe I have the deposit has been extorted and fraudulently held.

 

 

Before I post the full story....am I in the right place? Are there any 'horse people' or here or is that irrelevant, as in, facts are facts so post story and we'll see if we can help?

 

 

My biggest question is whether a Small Claims Court will deal with my case which involves a percentage of the deposit retained, bullying/harassment I received from yard owner before my Notice period had ended and the reason why I had to move the horse which constitutes 'unnecessary suffering' under the Animal Welfare Act due to the yards management.

 

 

Thank you in advance

Link to post
Share on other sites

Hi Roadrunner 3 and welcome to CAG

 

I will move you to the correct forum were you will get the legal advice and whether any prospective court action would have merit.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hi Roadrunner 3 and welcome to CAG

 

I will move you to the correct forum were you will get the legal advice and whether any prospective court action would have merit.

 

Regards

 

Andy

 

 

Thank you Andy. Please could you let me know where the thread has been moved to so I know where to find it! Thanks again, much appreciated.

Link to post
Share on other sites

You are already here...in General Legal Issues.:wink:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Have you sought any guidance from or reported this to the RSPCA ? May assist and add clout to any claim......but for £100 alone hardly worth it?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Have you sought any guidance from or reported this to the RSPCA ? May assist and add clout to any claim......but for £100 alone hardly worth it?

 

 

Hi, the RSPCA would not be able to assist in this case. I am gathering statements from Veterinary/Farriery/Behaviourists as well as other Professionals within the industry.

 

 

The £100 is for the retained deposit and I have also incurred approx. £320 in costs to remove my horse, remedial work, dietary needs and other costs due to the yard owners detrimental management.

Link to post
Share on other sites

" The £100 is for the retained deposit and I have also incurred approx. £320 in costs to remove my horse, remedial work, dietary needs and other costs due to the yard owners detrimental management."

 

Thats more like :thumb:

 

Build your case.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

" The £100 is for the retained deposit and I have also incurred approx. £320 in costs to remove my horse, remedial work, dietary needs and other costs due to the yard owners detrimental management."

 

Thats more like :thumb:

 

Build your case.

 

 

I most certainly intend to Andy! mad2.gif I'm fuming!

 

 

I will add the story in full tomorrow and see what you all think.

 

 

Main points I need to investigate are;

 

 

whether the Small Claims Court deals with my believe that a near 50% of my deposit has been fraudulently retained, as I think I read SCC don't deal with fraud?

 

 

as above, do they deal with aspects of the Animal Welfare Act

 

 

and if I go to SCC with the intent of having the remainder of my deposit returned to me can I also claim the costs I incurred to remove my horse and deal with the issues caused by previous yard management?

 

 

As you can tell, this is the first time I've done this, I'm very naïve about it all!sad.gif

Link to post
Share on other sites

Whether the small claims Court deals with my believe that a near 50% of my deposit has been fraudulently retained (I think I read SCC) don't deal with fraud?

 

Then don't refer to it as fraud...try " misrepresentation " a claim in the tort of deceit or fraudulent misrepresentation, it refers to a contention in a claim of something necessarily involving dishonesty.

 

A claim of deceit, fraudulent misrepresentation, dishonest assistance in breach of trust and any other causes of action in which dishonesty is an essential element.... but it can also includes other contentions of fact entailing dishonesty.

 

I personally would push the loss/inconvenience element and breach of contract (there is a contract?) as the main part of any claim...rather than the misrepresentation which only equates to £100.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

I have sent an S.O.S to one of the caggers who usually helps out in the Pets n Vets forum in the hope they might be able to offer some advice.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Well now, I can advise on badly behaved pets, emotional issues regarding animal welfare, give a bloody talking to where it is needed, but a lawyer I ain´t. I have been known to issue a swift right hook to someone abusing an animal where necessary but I don´t really advise that cos it hurts when they hit you back!

 

From the little info you have given, I see it like this. You had a contract with a stable who promised to look after your horse in the way that you would expect. They did not do this. Therefore they broke their contract with you, and you were entitled to remove your horse. You should also have your deposit back, and yes, if this action has cost you further money, you are entitled to attempt to recover that also. The County Court is just the place for you. It will cost you to file a claim, but again, if you are successful you will get your costs back. If you have all the proof, the contract, then I would say go ahead. I don´t think I´d bother with a solicitor at this stage, you can do this yourself, and there is a process to be followed, Letter Before Action etc. CAG advertise a book on here about doing your own case, by a lady called Patricia Pearl. It is very well written, in laymans terms, and I recommend you buy it and have a read.

 

Well Andyorch am I nearly right? LOL

 

I´m sure the guys and gals on here will help you through the process, and if such and such has happened, and you can prove it, then you have a very good chance of success.

 

I would like to know why you think the RSPCA wouldn´t be able to assist you? I don´t imagine they would take your case on for you, but they do need to know the full details of this, in writing, as they are responsible for prosecutions, and if we don´t keep them informed with all the info we have, their hands are tied. So I would keep them in the picture, if not to assist you directly, but to aid them in any investigation they might undertake.

 

I am sorry, without needing to read any story, that your poor horse has suffered. There are some people in this world who need a tazer straight up the backside.

 

Please let us know how you get on. Take care of that poor horse now. XX

  • Haha 1
Link to post
Share on other sites

" Well Andyorch am I nearly right? LOL "

 

:thumb:

 

Many thanks for your input jackieandwayne

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hi all,

 

 

Just wanted to say thanks for all the replies and help. I suffer from Fibromyalgia and had a tough week so haven't replied previously.

 

 

I'm still struggling a bit so will reply specifically soon.

 

 

The question I have had in my mind is do I still need to send a Letter before Action if I have expressed twice previously via email that unless my Deposit was returned by 'x date' I would proceed with Legal Action?

 

 

Thanks again, your help is greatly appreciated.

Link to post
Share on other sites

Yes its a part of the legal process you must send a formal letter before action (or letter before claim) to give them one last chance to settle the matter. You'll need to send a letter before action even if you have already written to them about the problem.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • 4 weeks later...

Ok, so essay coming up, sorry.

 

 

I viewed a potential livery yard that provided a DIY service which basically means the yard would provide stabling/grazing/use of facilities but the daily care of the horse is the Owners responsibility.

 

 

The Yard Owner (YO) has a bit of an odd rule in that new horses must go into a certain paddock for a set amount of time to check for any sign of illness etc before grazing near other horses. That in itself is great in principle but massive flaw is that the designated paddock was right next to the main yard and you could bring your horse onto the yard/use facilities during the 'quarantine' period so it completely negated the purpose, anyway. I was told my horse would stay in that paddock for a month before being moved to another grazing paddock that he would have sole use of for the summer months (he would then be provided with a different paddock for the winter months).

 

 

My horse settled brilliantly in the initial paddock and after 8 days the YO told me to move him to his 'summer paddock'. I did what they wanted. The new paddock was a considerable distance in comparison to the main yard and my horse immediately became quite distressed in his new locale. He began to pace the fence line closest to the yard and would spend time just staring at the yard from the corner of the field when he could see the yard most clearly.

 

 

Not only does consistent pacing do damage to the ground, it is a clear indicator that the horse is distressed. However it is not unusual for animals to take time to adjust to new surroundings initially and so I just kept an eye on his behaviour. I have owned this horse since he was 5 months old and have owned him for just under 5 years, I know him very well. So after approx. 10 days, he remained very unsettled and by this stage was coming close to wearing a noticeable track along that particular fence line. The yard had approx. 20 unused paddocks and approx. 6 of those were close to the yard (like the initial paddock) so I texted the YO asked if he could be relocated as he wasn't settling. I got a point blank 'No' answer. This is when I became concerned. Distressed behaviour, such as pacing can have significant physical, emotional and psychological effects on an animal. I called the YO a couple of days later to discuss. Response was basically, not my problem he is pacing, before they would even consider possibly relocating him to a closer paddock I will need to give him a course of calming drugs and see if he responds.

 

 

So, after speaking to my Vet and approx. £80 out of pocket I began this course of action, while looking for a new livery yard. This wasn't easy as good yards rarely have vacancies and of course it needs to be suited to yours and the horses needs.

 

 

After finding a suitable yard I gave the YO in question my Months Notice (it took approx. 6 weeks to find a suitable yard). By this stage my horse had worn a significant track along the fence line, was tricky to handle, had cracks in his feet from the constant pacing and was quite distressed in general. The YO would check the paddocks on a daily basis so this would not have ever gone unnoticed.

 

 

I moved my horse and was given my date of the end of the Notice period by YO (nearly a full month after moving my horse from their property) and given an invoice for any o/s costs. I paid this promptly and the next day the YO texted me to say they were very concerned about the state of my paddock as it was 'unusable'. I went and poo picked. I then emailed the YO to say I would clear the stable/paddock/my property from yard before end of notice period. (I poo picked the paddock everyday regardless and there were no previous problems raised by YO). I then got a text to say it wasn't good enough and to do it again. I did. I then received another text saying it still wasn't good enough and if I didn't do it again by the end of the next day they would and charge me. By this stage I realised I could have hoovered, steam cleaned and Feng Shui'd the paddock and it wouldn't be good enough.

 

 

So they contacted me to say they had to do the paddock and would retain £100 from my deposit. The contract states that if paddocks were not poo-picked daily they have a right to do it themselves and charge £40 per horse for everyday they need to do this. This was never a previous issue, only became an issue after I gave my notice. The contract also states that the Deposit will be returned in full provided the paddock/stable are 'left clean'.

 

 

When the YO stated that if I didn't come back to poo pick by the next day they would do so and charge me, it was within my months notice which ended approx. 8 days after the text was sent to me. I had the right to return my horse to their yard and use the stable/paddock/facilities if I needed to within that timeframe.

 

 

I had to move my horse in the interests of his Welfare and incurred several hundred pounds of additional cost to do so (including remedial work to repair his damaged hooves). The management of the YO caused unnecessary suffering to my horse. My horse is a very relaxed animal at his new yard where the YO acts in the animals interests (which I think is a key factor?).

 

 

However many think I'm barking mad to attempt to think I have any right/chance of claiming for costs incurred to move him on welfare grounds and not to bother trying to get my £100 retained percent of deposit back.

 

 

Sorry, it's taken me so long to get the story up but that is the foundation of it. All advice eagerly welcome and appreciated in advance.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...