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It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. 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virgin media been taking money out for over a year by dd. service was cancelled


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shal i go with this? what the liklihood of a reply and the matter being closed after 14 days? thankyou for you help. really apprecaite it. been sorting this all day sice first thing this morning.

If you wish go with what has been posted, personally I would remove all reference to a mortgage application.

Do not use comments such as those made in regard to the CEO and common sense.

 

 

Type it up again in your own words, so it does not appear to be a template letter and post it up again so others can comment.

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Dear Mr Mocekeridge

Please consider this communication as a formal complaint which, despite numerous telephone calls to your expensive 0845 number could not be resolved.

 

I had a Virgin Media account for tv phone and broadband which i duly cancelled by post and phone in April 2013 giving my 30 days notice as my contract was ending on the 233 May 2013.

Following the 30 days notice period, on 23 May 2013, I subscribed to a Sky telephone, broadband and TV package which is still active.

 

For some administrative problems I had not been receiving my bank statements for a long time and therefore never realised that you completely ignored my cancellation to your services and kept on charging me via direct debit.

 

Since my cancellation I have not received any more bills (electronic or postal) from you and assumed that indeed your services and related charges had been terminated.

 

Your employee Adam from the complaints department advised me that a monthly bill was sent to my email address.

 

Needless to say this statement is inaccurate and could be easily proved by a Subject access request under the Data Protection Act 2008.

 

I have also been informed that, accordingly to your record, you have indeed received my cancellation in May 2013 but only for the telephone service and not for the broadband and TV.

 

Common sense should prevail at this point: why would I cancel only the telephone service knowing that I was signing up to all three services with your competitor Sky?

 

I have recovered the money you have been collecting from my account using the direct debit guarantee by contacting my bank and therefore my request is not for a refund.

 

I demand confirmation that this matter is closed and Virgin Media will not contact me requesting undue payments.

 

Any attempt to place a default on my credit record and/or instruct a debt collection agency will be vigorously opposed by all means.

 

Should you decide to pursue this matter further in your favour, I will have no other option than file a court claim to recover all my losses.

 

I trust that at least you as CEO of Virgin Media will understand that this is an absurd situation and needs to be resolved as a matter of urgency.

 

Should I not receive any response from you in the next 14 calendar days I will consider this matter resolved.

 

Regards

 

[your name]

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Is this ok to email? Anything else i need to add? I have removed all reference to a mortgage which i am still worrying greatly about. I also have a sky bill that starts on the 23 may 2013 as proof. Just hopw this gets sorted soon in my favour without any credit impact.

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All of a sudden i have been emailed this advert today!

Hi,

Your new Value Statement shows just how much brilliant value you got from your services between May and July. And that's on top of all the inclusives you get as part of your package. Like no charge for repairs or call-outs, Virgin TV Anywhere and online protection for the whole family with our award-winning F-Secure SAFE and Web Safe security. Find out more at virginmedia.com/inclusiveextras.

 

i have never got these since the termination of my contract - not even junk mail from them!!!. How is this that they are now sending me this? Feeling absolutely furious!!!!

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Dear Mr Mocekeridge

Please consider this communication as a formal complaint which, despite numerous telephone calls to your expensive 0845 number could not be resolved.

 

I had a Virgin Media account for tv phone and broadband which i duly cancelled by post and phone in April 2013 giving my 30 days notice as my contract was ending on the 233 May 2013.

Following the 30 days notice period, on 23 May 2013, I subscribed to a Sky telephone, broadband and TV package which is still active.

 

For some administrative problems I had not been receiving my bank statements for a long time and therefore never realised that you completely ignored my cancellation to your services and kept on charging me via direct debit.

 

Since my cancellation I have not received any more bills (electronic or postal) from you and assumed that indeed your services and related charges had been terminated.

 

Your employee Adam from the complaints department advised me that a monthly bill was sent to my email address.

 

Needless to say this statement is inaccurate and could be easily proved by a Subject access request under the Data Protection Act 2008.

 

I have also been informed that, accordingly to your record, you have indeed received my cancellation in May 2013 but only for the telephone service and not for the broadband and TV.

 

Common sense should prevail at this point: why would I cancel only the telephone service knowing that I was signing up to all three services with your competitor Sky?

 

I have recovered the money you have been collecting from my account using the direct debit guarantee by contacting my bank and therefore my request is not for a refund.

 

I demand confirmation that this matter is closed and Virgin Media will not contact me requesting undue payments.

 

Any attempt to place a default on my credit record and/or instruct a debt collection agency will be vigorously opposed by all means.

 

Should you decide to pursue this matter further in your favour, I will have no other option than file a court claim to recover all my losses.

 

I trust that at least you as CEO of Virgin Media will understand that this is an absurd situation and needs to be resolved as a matter of urgency.

 

Should I not receive any response from you in the next 14 calendar days I will consider this matter resolved.

 

Regards

 

[your name]

Good to go, if e-mailing follow up with a letter by post and get it signed for.

 

 

Please let us know what happens.

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ok just about to email and will definatly keep u all updated. Right now im just fuming from the VM email theyve sent all of a sudden!!! Feel extremley anger and think what a cheek!

should i send it to the ceo vm address in terms of posting or the complaints department?

i am sending to ceo by email as we speak.

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ok just about to email and will definatly keep u all updated. Right now im just fuming from the VM email theyve sent all of a sudden!!! Feel extremley anger and think what a cheek!

should i send it to the ceo vm address in terms of posting or the complaints department?

i am sending to ceo by email as we speak.

 

 

I would ignore customer (dis) service and complaints department keep it right at thee top!!

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i believe this is the address so will send it recorded delivery on Monday. Email sent.

Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP

What do you think about them all of a sudden sending that advert/bill type email?

 

That's the one I would use.

Let's just say one hand knows not what the other is doing.

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I have received this just now which i believe is a standard auto reply:-

 

We would like to thank you for taking the time to contact us today.

 

 

 

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

 

 

 

Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.

 

 

 

We look forward to discussing this matter with you in the future.

 

 

 

On behalf of Tom Mockridge.

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I have received this just now which i believe is a standard auto reply:-

 

We would like to thank you for taking the time to contact us today.

 

 

 

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

 

 

 

Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.

 

 

 

We look forward to discussing this matter with you in the future.

 

 

 

On behalf of Tom Mockridge.[/quote

 

 

That's good, lets see what comes up!

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All of a sudden i have been emailed this advert today!

Hi,

Your new Value Statement shows just how much brilliant value you got from your services between May and July. And that's on top of all the inclusives you get as part of your package. Like no charge for repairs or call-outs, Virgin TV Anywhere and online protection for the whole family with our award-winning F-Secure SAFE and Web Safe security. Find out more at virginmedia.com/inclusiveextras.

 

i have never got these since the termination of my contract - not even junk mail from them!!!. How is this that they are now sending me this? Feeling absolutely furious!!!!

 

For info, I think the "Value statement" email is something new they have introduced - I received one for the first time 2 days ago on the 15th. This is in addition to my normal monthly billing email which I received the day before on the 14th.

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thanks but i did even get 'junk' emails from virgin - not since end of contract so im suspicious why all of a sudden i have this 'value statement'. thanks

 

 

I don't blame you for being suspicious 2 years no contact and now they find out you have been paying for absolutely no service for all this time, seems to me like they are trying to justify charging you.

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Yes extremly suspicious and really wound me up after no contact all this time. Recieved this today which again i believe is a standard email. lets see what the next 24 hours brings. thanks all so much

 

Thank you for your email regarding your complaint.

 

Firstly please allow me to introduce myself, my name is Megan, and I

work in the Chief Executive Office on behalf of our CEO and Executive

Directors at Virgin Media. My role is to ensure the appropriate

resolution is reached for any complaints they receive.

 

I have assigned your case to one of our specialist complaint agents who

will assume full accountability to ensure your complaint is resolved

quickly and to your satisfaction. They will be in touch within the next

24 hours.

 

Whilst we do aim to resolve all issues as quickly as possible and usually within 5 days, the agent dealing with your case may be required

to investigate your issue further. If you'd like to speak to us while we

are handling your complaint then please don't hesitate to call us on

0800 052 1569 quoting your reference number provided at the top of this

email.

 

 

 

I would like to take this opportunity to say how sorry I am you have had

cause to complain, however I can assure you we will do our utmost to

resolve this to your satisfaction.

 

Yours sincerely,

 

 

 

Megan Miller |CEO Case Manager, Virgin Media

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Yes extremly suspicious and really wound me up after no contact all this time. Recieved this today which again i believe is a standard email. lets see what the next 24 hours brings. thanks all so much

 

Thank you for your email regarding your complaint.

 

Firstly please allow me to introduce myself, my name is Megan, and I

work in the Chief Executive Office on behalf of our CEO and Executive

Directors at Virgin Media. My role is to ensure the appropriate

resolution is reached for any complaints they receive.

 

I have assigned your case to one of our specialist complaint agents who

will assume full accountability to ensure your complaint is resolved

quickly and to your satisfaction. They will be in touch within the next

24 hours.

 

Whilst we do aim to resolve all issues as quickly as possible and usually within 5 days, the agent dealing with your case may be required

to investigate your issue further. If you'd like to speak to us while we

are handling your complaint then please don't hesitate to call us on

0800 052 1569 quoting your reference number provided at the top of this

email.

 

 

 

I would like to take this opportunity to say how sorry I am you have had

cause to complain, however I can assure you we will do our utmost to

resolve this to your satisfaction.

 

Yours sincerely,

 

 

 

Megan Miller |CEO Case Manager, Virgin Media

 

 

A reasonable response I think, this approach has been fruitful in the past.

 

 

Let Ms Miller and her colleague investigate and respond

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so the headache starts again today. The above email said someone would be in touch 'in the next 24 hours' but noone did...till this mornings post. here is what i have recieved:-

firstly a bill. bill date 21 october 2014. total bill is £830.71. There is a breakdown underneath is as follows:-

20 oct indemnity claim £46.65

20 oct indemnity claim £46.65

20 oct indemnity claim £69.07

20 oct indemnity claim £32.64

20 oct indemnity claim £46.65

20 oct indemnity claim £46.65

20 oct indemnity claim £46.65

20 oct indemnity claim £46.65

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

20 oct indemnity claim £49.90

total payment £780.81

 

owed from last bill £830.71

 

your package - tv size l broadband l bundle charges total £49.90

 

in another envelope i have the following letter:-

 

23 october 2014

 

Hello ......

Thankyou for the email that you sent tp us in the CEO team on the 17th October 2014 regarding the cancellation of your virgin media account. I would have preferred t speak to you so i did try to call you on the 20th, 21st amd 23rd october 2014 using the mobile number ending in ####. (i dont use this phone anymore and would not have wanted to speak to them on the phone)As there was no answer each time I wasnt able to let you know that we were reviewing your case. Please accept my apologies for the delay in response.

 

I do appreciate your disappointment that having cancelled your virgin media account as far as you were concerned you've continued to be charged for our services, and i do understand how this has affected you personally and financially.

 

By looking at your virgin media account notes and complaint email i can see that you've already contacted us about this situation using web chat on the 16th October 2014. I can confirm what my colleague #### found by checking through earlier notes ; namely that we exported your virgin media telephone number over to sky on the 25th may 2013 and there was no request to cancel any other services.

 

You also mentioned in your email that #### told you we'd been sending monthly bills to your email address of ######. What we have been doing is sending you email notifications that your new ebills are ready to view through My Virgin Media. Here are the details of the last 12 months of notifications as ebilling is still active on your Virgin Media account.

 

statement date email date and time

21/11/2013 22/11/2013 3.01 am

19/12/2013 20/12/2013 3.33 am

21/01/14 21/01/2014 10.33 pm

20/02/14 20/02/2014 6.12 pm

20/03/14 02/04/2014 2.57 pm

23/04/14 24/04/2014 7.12 am

22/05/14 22/05/2014 6.49 pm

19/06/14 20/06/2014 4.47 am

21/07/14 22/07/2014 2.11 am

21/08/14 22/08/2014 1.07 am

19/09/14 20/09/2014 1.59 am

21/10/14 22/10/14 5.26 am

 

During your web chat conversation, ###raised a disconnection order for your virgin media, who9ch by taking the standard 30 days notice fromt hat date will complete on the 15 november 2014.

 

i can see from your virgin media account notes that you put in an indemnity claim with you bank for £830.71 on the 20th October 2014 under the direct debit guarentee scheme. this scheme does refund incorrect direct debits draws but i need to tell you that you've been charged correctly for your monthly services according to your virgin media account notes so these payments were correctly drawn and remain payable to us. As a goodwill gesture for your experience though, i have added a credit of £49.90 for the final months service charge up to the 15 november 2014.

 

If you want to confirm the notes that were added to your virign media account then you would need to make a Data Subject Access Request (DSAR)

 

This request would need to be made in writing, enclosing a £10 cheque payable to:

Virgin media payments

chief executives office

virgin media

po box 238

manchester

m22 owj

 

Im really very sorry about your whole experienec so i hope i've been able to detail my findings and fully address the concerns raised in your correspondance. I would like to think you my consider returning to us as a customer in the future.

 

If you do still need to speak to me about this issue then please contact me directly by telephone to discuss your complaint. My number is ......i am available weekdays between hours of 9-6.

 

kind regards

 

#######

 

virgin complaints

 

 

so thats the 2 letters i have received. dont know what to do now. very afraid of them putting a default on my account as my mortgage proceedings are starting and i have excellent credit. i have not ever recieved the notifications by email but again have recently in the last few days recieved some junk mail that came directly in my inbox on my email from virgin and virgin junk mail in the post! having not recieved anything this whole time!!! also i do not knwo why the bill amouts changed as im far as im concerned this account was finished in may 2013.

 

need your help please. tjanks guys

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This is common with Virgin Media I'm afraid, not recording " cancellation requests and continuing to claim payment for a service that has not been used.

 

 

I can understand your feeling about them placing a default and your proposed mortgage application.

 

 

One would reasonable think that as you were reclaiming the payments under the DD guarantee that VM would have realised something was amiss, does this amount to negligence/ mismanagement of your account I'm not sure.

 

 

The evidence is clear that you did Not at anytime after you genuinely believed the services were cancelled, that you did not avail yourself of any VM services.

 

 

How far into your mortgage app are you?

 

 

Keep a close eye on your credit files.

 

 

I would make the subject access request the DPA allows 40 days for compliance.

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what do you think my chances are?

 

my mortgage stuff has just started but iv worked really hard to get good credit history and have previosuly lost a house for a default in a shared house . finally all my credit is clear.

 

i only claimed the indemnity on last week when i started all this....

 

yes i have not used ANY of their services. i use sky internet sky tv. dont even have a virgin box.

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Virgin media registers defaults with credit rating agencies, so be careful with this one.

 

Given that you are applying for a mortgage, it may be worth paying the bill in order to avoid any risk of a default. You could then try to claim the money back (including bringing a claim against virgin through the court system if necessary).

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Virgin media registers defaults with credit rating agencies, so be careful with this one.

 

 

 

Given that you are applying for a mortgage, it may be worth paying the bill in order to avoid any risk of a default. You could then try to claim the money back (including bringing a claim against virgin through the court system if necessary).

I agree with this.

Unfortunately you will be better paying and claim the money in a county court than lose another house.

Write to VM ceo again and tell him that you will make payment under duress because of your situation.

Explain it in details and ask for a refund.

If they don't give it to you, don't go to the adjudicator (waste of time) and start a cc claim.

Or, pay them by cc and once you get the mortgage do a chargeback.

Then they will have to come after you.

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what do you think my chances are?

 

my mortgage stuff has just started but iv worked really hard to get good credit history and have previosuly lost a house for a default in a shared house . finally all my credit is clear.

 

i only claimed the indemnity on last week when i started all this....

 

yes i have not used ANY of their services. i use sky internet sky tv. dont even have a virgin box.[/quote

 

 

Personally I don't think VM have got a leg to stand on here.

 

 

I think I would get back to Ms Miller and say it is patently obvious the services were not used during the period after you cancelled the contract.

 

 

You could ask outright ( I would) if VM is going to default the account and report to the CRAs, which would be unreasonable and unfair.

 

 

Without a box one wonders how they can justify even part of the costs.

 

 

The decision on what to do is entirely yours of course, get the mortgage process going forward as quickly as possible if you can.

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In order to be able to move forward I think you need to establish the priority here so a quick question.....

 

Which is more important to you:-

 

A) Getting involved in what might be protracted correspondence with Virgin and more than likely get a default?

 

Or

 

B) Ensuring your credit file stays clean so that you can get your mortgage without problems and issues?

 

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