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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Asda online won't substitute cheap alcohol!


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In my usual weekly online order from asda, I ordered their cheapest vodka. When the order arrived there was no vodka and when I telephoned the store to ask why no substitute had been offered, I was informed that under new government guidelines, they are unable to substitute more expensive alcohol. I contacted Tesco and asked if this was the case with them too and they told me that they hadn't heard anything about this, and they would have substituted.

 

I'm still waiting for a phone call from Asda to quote the legislation on this as I can't find it anywhere and surely, if it's EU law, as was suggested, all the online supermarkets would be aware?

 

I've been given a number to call, 0800 9526060, by Beth on Twitter to discuss this, but I suspect that this is the SA call centre who knew nothing about it when I spoke to them yesterday. I'm still waiting for them to get back to me and I have always had good service from them in the past but, if this is true, I'm considering changing to Tesco.

 

Has anyone else heard of this?

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Government guidelines, or store guidelines are different than EU law. Why would you bring up EU law if its just general guidelines?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The person I spoke to at the store, when I phoned to ask why they hadn't substituted, told me that it was "new EU guidance", and "government" was also mentioned, which is why I am asking. Does anyone know the legislation referred to here?

 

If it is just new store policy why didn't they say so?

 

I'm asking if anyone else has had any experience of this or knows about any new laws etc. Sorry if I was unclear. Thank you.

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Chances are you spoke to a staff memeber that just wanted you to go away. Did you speak to a manager? Perhaps go back and speak to the duty manager and get the stores official reason.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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No I spoke to the online shopping manager, and their Twitter feed also confirms that it's legislation as she told me to "go to the government website". I intend to speak to someone else about it but in the meantime was wondering if anyone else had experienced anything similar.

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Write a letter of complaint to

 

SDA UK

 

5fa04704b46ab9904cb64c4f40ff21ce_normal.jpegMr Andy ClarkeChief Executive Email[email protected]Telephone0113 243 5435Fax0113 241 8666Websitehttp://www.asda.co.ukSocial Mediafavicon.icofavicon.icofavicon.icofavicon.icofavicon.ico Postal AddressGreat Wilson Street, Leeds, LS11 5AD, UKfavicon.icoCompany Number01396513favicon.ico See alsoCustomer Services Companies House data for UK companies from 01396510 to 01396519

 

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Thanks all. I don't mind paying a bit more for my tipple, whatever it is, I just need to know that if I order it, it will be delivered and I also don't like not being told up front when these things are going to happen. I can't find anything on Asda's website informing customers of this new rule/policy/legislation...wherever it originates. I'm going to phone tomorrow, as no one got back to me today, and see if they can give me any evidence at all, then I may email Mr Andy Clarke.....or just change to Tesco for my online shop (only I have already paid for 3 months deliveries in advance with Asda and, despite this, I'd prefer to stay with them!)

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I'm surevasdas executive team will. Come to a resolution. I mean its just a bottle of alcohol and as you say there seems to be no law despite what they say.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I telephoned the store to speak to the manager but was cut off. The second time I tried, I was put through to the team in South Africa and, after keeping me on hold, I was told that this isn't legislation, it's merely the store policy. She even agreed that I was lied to, in writing, on Twitter, and seemed to find the whole thing quite amusing.

 

I didn't say in my OP, but I had been overcharged £56 in this order where they didn't deliver the alcohol. They did refund it but they cannot assure me that if I order alcohol, it will be delivered. I'm a senior citizen, not an underage drinker and I have come to the conclusion that this was done to get rid of me as a customer! I have always had great customer service but I do complain if goods are not as good as they should be or items are missing, so I can only assume that I have complained once too often.

 

So be it! I have now ordered from Tesco. Asda happily told me that they could not refund the £15 delivery charge I paid because I have used it twice. I don't care. I feel badly treated and a little paranoid but I have sent an email to Andy Clarke. We will see.

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Well done, please keep us updated.

 

UPDATE: I'm amazed to say that I have had a reply from the office of Andy Clarke already. They are investigating and hope to report back to me by next Thursday and, in the meantime, have refunded the £15 delivery charge as a gesture of goodwill!
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Good to see asda doing the right thing, even if they used the "gesture of goodwill" phrase.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I telephoned the store to speak to the manager but was cut off. The second time I tried, I was put through to the team in South Africa and, after keeping me on hold, I was told that this isn't legislation, it's merely the store policy. She even agreed that I was lied to, in writing, on Twitter, and seemed to find the whole thing quite amusing.

 

I didn't say in my OP, but I had been overcharged £56 in this order where they didn't deliver the alcohol. They did refund it but they cannot assure me that if I order alcohol, it will be delivered. I'm a senior citizen, not an underage drinker and I have come to the conclusion that this was done to get rid of me as a customer! I have always had great customer service but I do complain if goods are not as good as they should be or items are missing, so I can only assume that I have complained once too often.

 

So be it! I have now ordered from Tesco. Asda happily told me that they could not refund the £15 delivery charge I paid because I have used it twice. I don't care. I feel badly treated and a little paranoid but I have sent an email to Andy Clarke. We will see.

 

If its the case where you have made to many complaint then the amount l have made re rude staff, items missing, out of date items, being over charged etc in regards to tesco over the past 4 yrs means l should be ditched soon.

I did use to have a perfect customer service from them till they dropped the double points for alleged price cuts.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Just an update if anyone is interested to say that I have heard nothing more from Asda, neither have I had the promised refund yet! In their email they said they hoped to have gathered information by 28th and they'd telephone me, so I'll give them until next week then I'll contact Andy Clarke again. It was one of his subordinates who emailed me so maybe they need a reminder!

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I'm sure they're working on it, but do update us.

 

Just an update if anyone is interested to say that I have heard nothing more from Asda, neither have I had the promised refund yet! In their email they said they hoped to have gathered information by 28th and they'd telephone me, so I'll give them until next week then I'll contact Andy Clarke again. It was one of his subordinates who emailed me so maybe they need a reminder!
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  • 2 weeks later...

I finally received a phone call. I was informed that the government had given supermarkets new rules preventing them selling alcohol below cost price and that Asda took a "belt and braces" stance on this meaning that they could not sell a more expensive alcohol at a cheaper price as this would be them selling "below cost price". I suppose it makes some sort of sense, though I doubt that all Asda stores are doing the same thing and Tesco certainly aren't! He told me that he was going to check with their legal team and, to get me to come back to Asda, my next bottle of vodka would be on them. I've also had the £15 refund. I'm quite happy with Tesco at the moment, so I'm staying with them, though I don't think I'll ever be loyal to one particular store again.

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